Technical Service Representative - Automotive Coatings
PPG, Toledo, OH, United States
As a
Technical Service Representative , you will represent PPG on‑site, ensuring exceptional customer satisfaction for Automotive Coatings. This role focuses on delivering outstanding customer service with an emphasis on Ecoat, color, and appearance control in accordance with customer specifications. You will also collaborate with Plant Operations and Management by actively participating in continuous improvement initiatives and problem‑resolution meetings.
You will report to the Optima Solutions Site Manager and be based at the FCA Toledo South location.
Key Responsibilities
Support the ongoing activities of onsite PPG customer team at automotive production facilities and communicate logically with initiative to understand customer concerns, collect data, take appropriate actions, and resolve problems.
Ensure plant operations are functional and provide the customer with proactive support as needed.
Communicate updates with PPG Technical and Account management, direction of the PPG on site team activity, and to ensure Health, Safety, and Environmental mentorship is always followed.
Provide resolution to customer inquiries, application process monitoring, mix‑room supervisors, consignment inventory, material ordering, and hands‑on support; followed by a written daily shift report.
Follow safe work practices, with mechanical aptitude to explain complex ideas across technical, production and non‑technical personnel to satisfy customer requirements.
Hold weekly meetings with technical experts to review weekly test reports.
Engage daily with customer to provide feedback from data collected, and answer questions and provide recommendations as needed.
Record weekly inventories and communicate to management for publication to customer and PPG internally.
Use PPG digital tools (ETQ, SAM, Daily Dashboard as requested).
Support any special projects as needed.
Provide sales support to maintain and expand business and ensure effective start‑up of new products.
Qualifications
HS diploma or equivalent required.
2+ years of related field experience, with preferred experience in mixing rooms, color evaluation, or paint color adjustment. Specialized training is provided to drive both customer plant and PPG goals.
Proficient in using Microsoft Suite programs.
Comfortable working in a customer production setting with automated equipment and performing occasional lifting of up to ~50 lbs.
Collaborates effectively within a team to address and resolve challenges.
PPG offers comprehensive benefits such as Health, Dental, Life, Retirement Plan, Paid Vacation & Holidays, Employee Assistance Program (EAP), Disability/Leave, and other Voluntary benefit offerings.
PPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including, but not limited to, skill sets, experience, training, qualifications and education, licensure and certifications, and other organizational needs. Other incentives may apply.
PPG provides equal opportunity to all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, veteran status, sexual orientation, gender identity or expression.
If you need an adjustment due to a disability, please email recruiting@ppg.com.
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Technical Service Representative , you will represent PPG on‑site, ensuring exceptional customer satisfaction for Automotive Coatings. This role focuses on delivering outstanding customer service with an emphasis on Ecoat, color, and appearance control in accordance with customer specifications. You will also collaborate with Plant Operations and Management by actively participating in continuous improvement initiatives and problem‑resolution meetings.
You will report to the Optima Solutions Site Manager and be based at the FCA Toledo South location.
Key Responsibilities
Support the ongoing activities of onsite PPG customer team at automotive production facilities and communicate logically with initiative to understand customer concerns, collect data, take appropriate actions, and resolve problems.
Ensure plant operations are functional and provide the customer with proactive support as needed.
Communicate updates with PPG Technical and Account management, direction of the PPG on site team activity, and to ensure Health, Safety, and Environmental mentorship is always followed.
Provide resolution to customer inquiries, application process monitoring, mix‑room supervisors, consignment inventory, material ordering, and hands‑on support; followed by a written daily shift report.
Follow safe work practices, with mechanical aptitude to explain complex ideas across technical, production and non‑technical personnel to satisfy customer requirements.
Hold weekly meetings with technical experts to review weekly test reports.
Engage daily with customer to provide feedback from data collected, and answer questions and provide recommendations as needed.
Record weekly inventories and communicate to management for publication to customer and PPG internally.
Use PPG digital tools (ETQ, SAM, Daily Dashboard as requested).
Support any special projects as needed.
Provide sales support to maintain and expand business and ensure effective start‑up of new products.
Qualifications
HS diploma or equivalent required.
2+ years of related field experience, with preferred experience in mixing rooms, color evaluation, or paint color adjustment. Specialized training is provided to drive both customer plant and PPG goals.
Proficient in using Microsoft Suite programs.
Comfortable working in a customer production setting with automated equipment and performing occasional lifting of up to ~50 lbs.
Collaborates effectively within a team to address and resolve challenges.
PPG offers comprehensive benefits such as Health, Dental, Life, Retirement Plan, Paid Vacation & Holidays, Employee Assistance Program (EAP), Disability/Leave, and other Voluntary benefit offerings.
PPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including, but not limited to, skill sets, experience, training, qualifications and education, licensure and certifications, and other organizational needs. Other incentives may apply.
PPG provides equal opportunity to all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, veteran status, sexual orientation, gender identity or expression.
If you need an adjustment due to a disability, please email recruiting@ppg.com.
#J-18808-Ljbffr