Order Processing Specialist
LHH, Matthews, NC, United States
LHH Recruitment Solutions is seeking a Customer Order Processing Associate (Contract-to-Hire) to join a growing manufacturing team in Matthews, NC. This is a fully onsite position supporting high-volume order entry, customer support, and import/export coordination.
This role plays a key part in ensuring accurate and timely order processing while delivering a high level of customer service. The ideal candidate will be comfortable working across multiple systems, handling a high volume of communication, and coordinating with internal and external partners.
Key Responsibilities
Provide world‑class customer service to customers, distributors, and internal teams Receive and process unit and parts orders based on quoted information Accurately enter and validate orders within internal systems Coordinate shipment specifications with freight carriers and forwarders Manage routing of domestic and international shipments (ground, air, import/export) Initiate pickups and deliveries with authorized agents and logistics partners Prepare and process shipping documentation, including commercial and customs/regulatory documents Troubleshoot and resolve shipment issues or discrepancies Communicate order status, shipment updates, and issues via high-volume phone and email activity Partner with Sales, Manufacturing, and external teams to ensure timely delivery Maintain compliance with internal policies, customer requirements, and government regulations Support additional administrative and operational tasks as needed Qualifications
Experience in customer service, order processing, or logistics coordination Exposure to import/export processes, freight forwarding, or shipping documentation preferred Strong data entry skills with high attention to detail Comfortable working in multiple systems (ERP/CRM experience preferred) Ability to manage high-volume calls and emails in a fast‑paced environment Strong communication and problem‑solving skills Highly organized with the ability to prioritize and multitask effectively
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Provide world‑class customer service to customers, distributors, and internal teams Receive and process unit and parts orders based on quoted information Accurately enter and validate orders within internal systems Coordinate shipment specifications with freight carriers and forwarders Manage routing of domestic and international shipments (ground, air, import/export) Initiate pickups and deliveries with authorized agents and logistics partners Prepare and process shipping documentation, including commercial and customs/regulatory documents Troubleshoot and resolve shipment issues or discrepancies Communicate order status, shipment updates, and issues via high-volume phone and email activity Partner with Sales, Manufacturing, and external teams to ensure timely delivery Maintain compliance with internal policies, customer requirements, and government regulations Support additional administrative and operational tasks as needed Qualifications
Experience in customer service, order processing, or logistics coordination Exposure to import/export processes, freight forwarding, or shipping documentation preferred Strong data entry skills with high attention to detail Comfortable working in multiple systems (ERP/CRM experience preferred) Ability to manage high-volume calls and emails in a fast‑paced environment Strong communication and problem‑solving skills Highly organized with the ability to prioritize and multitask effectively
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