Order Entry Representative
LHH Recruitment Solutions, Arlington Heights, IL, United States
Order Entry Representative
The Order Entry Representative is responsible for accurately processing customer orders, supporting customer service inquiries, and coordinating with internal departments to ensure timely and accurate order fulfillment. This role requires strong communication skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment.
Responsibilities
Entered new orders and change orders accurately, printed order documentation, and distributed orders to production and shipping departments. Provided professional customer support via phone and email, assisting with quotes, lead times, order status, and tracking number requests. Answered sales and customer service calls, responding to questions related to pricing, lead times, shipping issues, and order discrepancies. Served as a liaison between customers and manufacturing, engineering, and shipping teams to resolve order-related issues. Managed backorders by communicating updated lead times to customers and maintaining weekly backorder reports. Generated correspondence to obtain additional customer information needed to resolve disputes or discrepancies. Maintained detailed and accurate files and documentation for customer orders and transactions. Operated inventory control systems, word processing software, and spreadsheet applications to support order management and reporting. Assisted with maintaining and monitoring electronic customer data to ensure accuracy and consistency. Required Skills & Abilities
Strong customer service orientation with the ability to respond promptly and professionally to customer needs. Excellent written and verbal communication skills, including the ability to interpret and generate business correspondence. Proven problem-solving skills with the ability to identify issues and resolve them efficiently. Strong organizational and planning skills, with the ability to prioritize work and manage competing demands. High level of accuracy, attention to detail, and commitment to quality and productivity standards. Ability to work effectively as part of a team while remaining dependable and accountable for individual responsibilities. Demonstrated professionalism, sound judgment, adaptability, and integrity in all interactions. Basic mathematical skills, including the ability to calculate rates, ratios, percentages, and work with decimals.
Job Details:
Contract to Hire 100% onsite Pay $20- $24 an hour depending on experience
If you are interested, please apply and submit your resume.
Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits, and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria
.
Pay Details:
$20.00 to $24.00 per hour
Search managed by:
Kim Moeslein
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
Military connected talent encouraged to apply
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
The California Fair Chance Act Los Angeles City Fair Chance Ordinance Los Angeles County Fair Chance Ordinance for Employers San Francisco Fair Chance Ordinance
Massachusetts Candidates Only:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
The Order Entry Representative is responsible for accurately processing customer orders, supporting customer service inquiries, and coordinating with internal departments to ensure timely and accurate order fulfillment. This role requires strong communication skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment.
Responsibilities
Entered new orders and change orders accurately, printed order documentation, and distributed orders to production and shipping departments. Provided professional customer support via phone and email, assisting with quotes, lead times, order status, and tracking number requests. Answered sales and customer service calls, responding to questions related to pricing, lead times, shipping issues, and order discrepancies. Served as a liaison between customers and manufacturing, engineering, and shipping teams to resolve order-related issues. Managed backorders by communicating updated lead times to customers and maintaining weekly backorder reports. Generated correspondence to obtain additional customer information needed to resolve disputes or discrepancies. Maintained detailed and accurate files and documentation for customer orders and transactions. Operated inventory control systems, word processing software, and spreadsheet applications to support order management and reporting. Assisted with maintaining and monitoring electronic customer data to ensure accuracy and consistency. Required Skills & Abilities
Strong customer service orientation with the ability to respond promptly and professionally to customer needs. Excellent written and verbal communication skills, including the ability to interpret and generate business correspondence. Proven problem-solving skills with the ability to identify issues and resolve them efficiently. Strong organizational and planning skills, with the ability to prioritize work and manage competing demands. High level of accuracy, attention to detail, and commitment to quality and productivity standards. Ability to work effectively as part of a team while remaining dependable and accountable for individual responsibilities. Demonstrated professionalism, sound judgment, adaptability, and integrity in all interactions. Basic mathematical skills, including the ability to calculate rates, ratios, percentages, and work with decimals.
Job Details:
Contract to Hire 100% onsite Pay $20- $24 an hour depending on experience
If you are interested, please apply and submit your resume.
Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits, and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria
.
Pay Details:
$20.00 to $24.00 per hour
Search managed by:
Kim Moeslein
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
Military connected talent encouraged to apply
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
The California Fair Chance Act Los Angeles City Fair Chance Ordinance Los Angeles County Fair Chance Ordinance for Employers San Francisco Fair Chance Ordinance
Massachusetts Candidates Only:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.