Leasing Specialist
Avanti Residential, Glendale, AZ, United States
Description
Community Name: Pavilions at Arrowhead
Unit Count: 248
Schedule: Saturdays required
Responsibilities
Conduct tours scheduled in person tours with prospective residents who arrive at the property and perform warm hand‑off for scheduled tours. Keep Funnel/Outlook calendar updated so tours can be scheduled appropriately.
Demonstrate exceptional ability to build rapport with prospective and current residents through clear, professional, and timely communication. Effectively address resident concerns, provide accurate information about policies, and ensure a seamless transition from inquiry to move‑in, contributing to high resident satisfaction and positive NPS scores.
Exhibit strong proficiency in utilizing property management software, digital marketing tools, and leasing platforms to track leads, manage applications, and maintain accurate records. Consistently leverage technology to enhance workflow efficiency, monitor occupancy trends, and support marketing strategies, ensuring optimal community visibility and operational success.
Consistently seek opportunities to enhance resident satisfaction and community involvement by planning and facilitating resident events, coordinating outreach programs, and staying aware of resident needs and preferences. Demonstrate initiative in fostering a welcoming and engaged community.
Effectively identify and resolve resident concerns, from maintenance issues to service inquiries, with a solution‑oriented approach. Communicate clearly, follow up promptly, and ensure issues are fully resolved, contributing to positive resident experiences and retention.
Qualifications
High School diploma or GED required.
2+ years of customer service experience preferred.
1+ years of sales experience preferred.
Ability to communicate effectively over writing, phone, and computer mediums.
Proficient use of technology including computer software and iPad.
Pass criminal background screening prior to employment.
Possession of a valid driver’s license and up‑to‑date vehicle insurance, or reliable transportation is required.
Completion of the Wonderlic pre‑employment assessment if minimum qualifications are met during resume screening.
Benefits
Annual or quarterly bonuses based on performance and KPIs.
Up to 40% apartment discount.
Continuing education and tuition reimbursement.
Generous PTO policy.
Health and wellness benefits including Medical/HSA/FSA/Dental/Vision/STD/LTD and many other benefits to meet your specific needs.
4% company match for your 401k.
Avanti Shares equivalent program for hourly employees where a portion of the company’s transactional profits are awarded to you. The longer you stay, the higher your return.
Avanti Cares Program to help employees in financial need.
Tenure‑based anniversary recess.
Avanti Advisors Program to assist new hires with onboarding.
This job description is not an all‑inclusive list of duties and responsibilities. Avanti Residential is an Equal Opportunity Employer and is committed to diversity in its workplace; applicants from all backgrounds are encouraged to apply. If you are interested in applying for a position with Avanti and need special assistance or accommodation to use our website, please get in touch with HR@Avantiresidential.com.
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Responsibilities
Conduct tours scheduled in person tours with prospective residents who arrive at the property and perform warm hand‑off for scheduled tours. Keep Funnel/Outlook calendar updated so tours can be scheduled appropriately.
Demonstrate exceptional ability to build rapport with prospective and current residents through clear, professional, and timely communication. Effectively address resident concerns, provide accurate information about policies, and ensure a seamless transition from inquiry to move‑in, contributing to high resident satisfaction and positive NPS scores.
Exhibit strong proficiency in utilizing property management software, digital marketing tools, and leasing platforms to track leads, manage applications, and maintain accurate records. Consistently leverage technology to enhance workflow efficiency, monitor occupancy trends, and support marketing strategies, ensuring optimal community visibility and operational success.
Consistently seek opportunities to enhance resident satisfaction and community involvement by planning and facilitating resident events, coordinating outreach programs, and staying aware of resident needs and preferences. Demonstrate initiative in fostering a welcoming and engaged community.
Effectively identify and resolve resident concerns, from maintenance issues to service inquiries, with a solution‑oriented approach. Communicate clearly, follow up promptly, and ensure issues are fully resolved, contributing to positive resident experiences and retention.
Qualifications
High School diploma or GED required.
2+ years of customer service experience preferred.
1+ years of sales experience preferred.
Ability to communicate effectively over writing, phone, and computer mediums.
Proficient use of technology including computer software and iPad.
Pass criminal background screening prior to employment.
Possession of a valid driver’s license and up‑to‑date vehicle insurance, or reliable transportation is required.
Completion of the Wonderlic pre‑employment assessment if minimum qualifications are met during resume screening.
Benefits
Annual or quarterly bonuses based on performance and KPIs.
Up to 40% apartment discount.
Continuing education and tuition reimbursement.
Generous PTO policy.
Health and wellness benefits including Medical/HSA/FSA/Dental/Vision/STD/LTD and many other benefits to meet your specific needs.
4% company match for your 401k.
Avanti Shares equivalent program for hourly employees where a portion of the company’s transactional profits are awarded to you. The longer you stay, the higher your return.
Avanti Cares Program to help employees in financial need.
Tenure‑based anniversary recess.
Avanti Advisors Program to assist new hires with onboarding.
This job description is not an all‑inclusive list of duties and responsibilities. Avanti Residential is an Equal Opportunity Employer and is committed to diversity in its workplace; applicants from all backgrounds are encouraged to apply. If you are interested in applying for a position with Avanti and need special assistance or accommodation to use our website, please get in touch with HR@Avantiresidential.com.
#J-18808-Ljbffr