Personal Financial Representative (Personal Banker)
Gesa Credit Union, Chehalis, WA, United States
Overview
The Personal Financial Services Representative (PFR) is an entry level position that assists members by establishing new member relationships, opening consumer deposit accounts, account maintenance, taking credit applications, reviewing credit reports, working through loan documentation, closing loans, and serving as a Notary Public. The PFR can fluidly transition between tasks, assisting members and supporting the branch as an MSA and Sr. MSA. The PFR excels at deepening member relationships by referring, following up, and contacting members through phone calls and other communication methods.
What You Will Be Doing
Provide exceptional member service to all whom we serve.
Solve problems, take ownership of member concerns, provide prompt resolutions, and follow up as appropriate. Escalates more complex and sensitive member concerns to senior team members and leadership.
Have a core understanding of financial literacy, products, and services and be able to fluidly converse with members. Demonstrate up-to-date and comprehensive knowledge of all credit union products, services, policies, and procedures.
Offer appropriate products and/or services to deepen member relationships and refer to other team members as appropriate.
Make outbound calls to members to establish, grow, and nurture member relationships.
Ensure branch equipment is always working properly and escalate non-repairable issues to leadership.
Assist non-members with establishing membership.
Accurately take consumer lending applications.
Review credit reports for concerns, obtain approvals, and submit loan documentation.
Close loans and effectively communicate with members regarding the next steps.
Discuss IRAs and HSAs with members and non-members and meet predetermined goals.
Process international and domestic requests.
Act as a Notary Public and perform notarial services in accordance with state regulations and credit union policies.
Observe and monitor cash activity to ensure the branch and team members are following established cash limits.
Open consumer deposit accounts and perform consumer account maintenance.
Place cash and supply orders, balance vault cash, and maintain ATMs.
Review and process overrides/approvals within authority while minimizing risk.
Mentor and help train new Member Service Associates (MSAs).
Assist leadership with branch certifications, cash drawer audits, cash drawer overages, and OFAC reports.
Fluidly transition between tasks as an MSA or Sr. MSA.
Perform transactions and service requests on member accounts in an accurate and timely manner.
Accurately follow cash handling procedures and balance your cash drawer at the end of each day.
Issue, record, and file monetary instruments and reports in accordance with the Bank Secrecy Act.
Assist members with Digital Banking enrollment, navigation, resets, and maintenance.
Assist members with complex and sensitive fraud disputes.
About You
Professional written and verbal communication.
Make sound decisions that minimize risk in a timely manner.
Ability to ask open-ended and clarifying questions to understand member needs and deepen relationships.
Display professional interpersonal skills to relate effectively to members, the public, colleagues, and all levels of leadership.
Respect and support all areas of diversity in the workplace and our membership.
Complete assigned training programs in timely and accurate manner.
Participate in and support a team environment.
Perform their jobs to a reasonable, acceptable standard, including attentiveness to detail, timeliness, and quality of work.
Exercise the utmost discretion and sensitivity when assisting with member transactions.
Qualifications What You Will Need:
Education: High School Degree (or equivalent) required.
Experience:
Sales/relationship building experience required.
Cash handling experience preferred.
At least one year of customer service experience preferred.
Demonstrate and support credit union values and service standards.
Attend and engage in community events on behalf of the credit union.
Maintain confidentiality, control risk, and manage operations in accordance with company policies, procedures, and regulatory requirements.
Demonstrate a high level of personal integrity and ethics.
Report for work on time and maintain a schedule of regular attendance.
Some travel may be required.
Proficient with varying levels of technology.
Notary Public.
Our Team Member Value Proposition
Competitive Pay
Medical, Dental, Vision, and Life Insurance
20 days/year accrual of Paid Time Off – Plus 10 Paid Holidays!
401(k) Match
Incentive Program
Tuition Assistance and Student Loan Repayment
Commuter Benefits
Paid Time Off to Volunteer in the Community
Product discounts
Engaging Work Environment
Rewards and Recognition Programs
Salary:
Full Salary Range: $20.00-$28.23 per hour. While the full pay range is listed, most new team members typically start between the minimum and midpoint based on experience and qualifications, with room to grow within the role.
Get wise to what’s possible with a career at Gesa. Join us!
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact the HR Department at (509) 378-3100 or hrmail@gesa.com to request an accommodation.
Gesa Credit Union reserves the right to revise or change the job description as the need arises. This job description is not all inclusive of total job responsibilities nor does it constitute a written or implied contract of employment.
Selected candidate(s) must be able to pass a pre-employment credit/background check.
Gesa Credit Union is an Equal Opportunity Employer and strong advocate of workforce diversity. Race/Color/Gender/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Veteran.
Equal Employment Opportunity (gesa.com)
#J-18808-Ljbffr
What You Will Be Doing
Provide exceptional member service to all whom we serve.
Solve problems, take ownership of member concerns, provide prompt resolutions, and follow up as appropriate. Escalates more complex and sensitive member concerns to senior team members and leadership.
Have a core understanding of financial literacy, products, and services and be able to fluidly converse with members. Demonstrate up-to-date and comprehensive knowledge of all credit union products, services, policies, and procedures.
Offer appropriate products and/or services to deepen member relationships and refer to other team members as appropriate.
Make outbound calls to members to establish, grow, and nurture member relationships.
Ensure branch equipment is always working properly and escalate non-repairable issues to leadership.
Assist non-members with establishing membership.
Accurately take consumer lending applications.
Review credit reports for concerns, obtain approvals, and submit loan documentation.
Close loans and effectively communicate with members regarding the next steps.
Discuss IRAs and HSAs with members and non-members and meet predetermined goals.
Process international and domestic requests.
Act as a Notary Public and perform notarial services in accordance with state regulations and credit union policies.
Observe and monitor cash activity to ensure the branch and team members are following established cash limits.
Open consumer deposit accounts and perform consumer account maintenance.
Place cash and supply orders, balance vault cash, and maintain ATMs.
Review and process overrides/approvals within authority while minimizing risk.
Mentor and help train new Member Service Associates (MSAs).
Assist leadership with branch certifications, cash drawer audits, cash drawer overages, and OFAC reports.
Fluidly transition between tasks as an MSA or Sr. MSA.
Perform transactions and service requests on member accounts in an accurate and timely manner.
Accurately follow cash handling procedures and balance your cash drawer at the end of each day.
Issue, record, and file monetary instruments and reports in accordance with the Bank Secrecy Act.
Assist members with Digital Banking enrollment, navigation, resets, and maintenance.
Assist members with complex and sensitive fraud disputes.
About You
Professional written and verbal communication.
Make sound decisions that minimize risk in a timely manner.
Ability to ask open-ended and clarifying questions to understand member needs and deepen relationships.
Display professional interpersonal skills to relate effectively to members, the public, colleagues, and all levels of leadership.
Respect and support all areas of diversity in the workplace and our membership.
Complete assigned training programs in timely and accurate manner.
Participate in and support a team environment.
Perform their jobs to a reasonable, acceptable standard, including attentiveness to detail, timeliness, and quality of work.
Exercise the utmost discretion and sensitivity when assisting with member transactions.
Qualifications What You Will Need:
Education: High School Degree (or equivalent) required.
Experience:
Sales/relationship building experience required.
Cash handling experience preferred.
At least one year of customer service experience preferred.
Demonstrate and support credit union values and service standards.
Attend and engage in community events on behalf of the credit union.
Maintain confidentiality, control risk, and manage operations in accordance with company policies, procedures, and regulatory requirements.
Demonstrate a high level of personal integrity and ethics.
Report for work on time and maintain a schedule of regular attendance.
Some travel may be required.
Proficient with varying levels of technology.
Notary Public.
Our Team Member Value Proposition
Competitive Pay
Medical, Dental, Vision, and Life Insurance
20 days/year accrual of Paid Time Off – Plus 10 Paid Holidays!
401(k) Match
Incentive Program
Tuition Assistance and Student Loan Repayment
Commuter Benefits
Paid Time Off to Volunteer in the Community
Product discounts
Engaging Work Environment
Rewards and Recognition Programs
Salary:
Full Salary Range: $20.00-$28.23 per hour. While the full pay range is listed, most new team members typically start between the minimum and midpoint based on experience and qualifications, with room to grow within the role.
Get wise to what’s possible with a career at Gesa. Join us!
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact the HR Department at (509) 378-3100 or hrmail@gesa.com to request an accommodation.
Gesa Credit Union reserves the right to revise or change the job description as the need arises. This job description is not all inclusive of total job responsibilities nor does it constitute a written or implied contract of employment.
Selected candidate(s) must be able to pass a pre-employment credit/background check.
Gesa Credit Union is an Equal Opportunity Employer and strong advocate of workforce diversity. Race/Color/Gender/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Veteran.
Equal Employment Opportunity (gesa.com)
#J-18808-Ljbffr