Personal Financial Representative (Personal Banker)
Gesa Credit Union, Kennewick, WA, United States
About
Take a leap and join our team!
At Gesa, we believe in the power of our people. Coming from all walks of life, our team members’ individual stories and unique experiences are our most valuable asset. But it’s how we come together, igniting our collective compassion and commitment to empowering our communities, that makes us succeed. Because we know we go further when we go together.
Role Summary The Personal Financial Services Representative (PFR) is an entry‑level position that assists members by establishing new member relationships, opening consumer deposit accounts, account maintenance, taking credit applications, reviewing credit reports, working through loan documentation, closing loans, and serving as a Notary Public. The PFR fluidly transitions between tasks assisting members and supporting the branch as a de‑facto MSA and Sr. MSA. They deepen member relationships through referrals, follow‑ups, and phone contact.
What You Will Be Doing
Provide exceptional member service.
Solve problems, take ownership of member concerns, provide prompt resolutions, and follow up. Escalate complex or sensitive concerns to senior team members and leadership.
Have a core understanding of financial literacy, products, and services and converse fluidly with members. Demonstrate up‑to‑date knowledge of all credit union products, services, policies, and procedures.
Offer appropriate products and services to deepen member relationships and refer to other team members as appropriate.
Make outbound calls to members to establish, grow, and nurture member relationships.
Ensure branch equipment is always working properly and report non‑repairable issues to leadership.
Assist non‑members with establishing membership.
Accurately take consumer lending applications.
Review credit reports, obtain approvals, and submit loan documentation.
Close loans and effectively communicate next steps to members.
Discuss IRAs and HSAs with members and non‑members and meet predetermined goals.
Process international and domestic requests.
Act as a Notary Public and perform notarial services per state regulations and credit union policies.
Observe and monitor cash activity to ensure compliance with established cash limits.
Open consumer deposit accounts and perform consumer account maintenance.
Place cash and supply orders, balance vault cash, and maintain ATMs.
Review and process overrides or approvals within authority while minimizing risk.
Mentor and help train new Member Service Associates (MSAs).
Assist leadership with branch certifications, cash drawer audits, cash drawer overages, and OFAC reports.
Fluidly transition between tasks as an MSA or Sr. MSA.
Perform transactions and service requests on member accounts accurately and timely.
Follow all cash handling procedures and balance cash drawer daily.
Issue, record, and file monetary instruments and reports per the Bank Secrecy Act.
Assist members with Digital Banking enrollment, navigation, resets, and maintenance.
Assist members with complex and sensitive fraud disputes.
About You
Professional written and verbal communication.
Make sound decisions that minimize risk in a timely manner.
Ask open‑ended and clarifying questions to understand member needs and deepen relationships.
Display professional interpersonal skills to relate effectively to members, the public, colleagues, and all levels of leadership.
Respect and support all areas of diversity in the workplace and our membership.
Complete assigned training programs in a timely and accurate manner.
Participate in and support a team environment.
Perform the job to a reasonable, acceptable standard, including attentiveness to detail, timeliness, and quality of work.
Exercise utmost discretion and sensitivity when assisting with member transactions.
Qualifications
Education: High School Degree (or equivalent) required.
Experience:
Sales/relationship building experience required.
Cash handling experience preferred.
At least one year of customer service experience preferred.
Demonstrate and support credit union values and service standards.
Attend and engage in community events on behalf of the credit union.
Maintain confidentiality, control risk, and manage operations per company policies, procedures, and regulatory requirements.
Demonstrate a high level of personal integrity and ethics.
Report for work on time and maintain a regular attendance schedule.
Some travel may be required.
Proficient with varying levels of technology.
Notary Public.
Benefits
Competitive Pay
Medical, Dental, Vision, and Life Insurance
20 days/year accrual of Paid Time Off – Plus 10 Paid Holidays!
401(k) Match
Incentive Program
Tuition Assistance and Student Loan Repayment
Commuter Benefits
Paid Time Off to Volunteer in the Community
Product discounts
Engaging Work Environment
Rewards and Recognition Programs
Salary $20.00 – $29.86
Equal Employment Opportunity Gesa Credit Union is an Equal Opportunity Employer and a strong advocate of workforce diversity. Race/Color/Gender/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Veteran.
Accommodation We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact the HR Department at (509) 378‑3100 or hrmail@gesa.com to request an accommodation.
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At Gesa, we believe in the power of our people. Coming from all walks of life, our team members’ individual stories and unique experiences are our most valuable asset. But it’s how we come together, igniting our collective compassion and commitment to empowering our communities, that makes us succeed. Because we know we go further when we go together.
Role Summary The Personal Financial Services Representative (PFR) is an entry‑level position that assists members by establishing new member relationships, opening consumer deposit accounts, account maintenance, taking credit applications, reviewing credit reports, working through loan documentation, closing loans, and serving as a Notary Public. The PFR fluidly transitions between tasks assisting members and supporting the branch as a de‑facto MSA and Sr. MSA. They deepen member relationships through referrals, follow‑ups, and phone contact.
What You Will Be Doing
Provide exceptional member service.
Solve problems, take ownership of member concerns, provide prompt resolutions, and follow up. Escalate complex or sensitive concerns to senior team members and leadership.
Have a core understanding of financial literacy, products, and services and converse fluidly with members. Demonstrate up‑to‑date knowledge of all credit union products, services, policies, and procedures.
Offer appropriate products and services to deepen member relationships and refer to other team members as appropriate.
Make outbound calls to members to establish, grow, and nurture member relationships.
Ensure branch equipment is always working properly and report non‑repairable issues to leadership.
Assist non‑members with establishing membership.
Accurately take consumer lending applications.
Review credit reports, obtain approvals, and submit loan documentation.
Close loans and effectively communicate next steps to members.
Discuss IRAs and HSAs with members and non‑members and meet predetermined goals.
Process international and domestic requests.
Act as a Notary Public and perform notarial services per state regulations and credit union policies.
Observe and monitor cash activity to ensure compliance with established cash limits.
Open consumer deposit accounts and perform consumer account maintenance.
Place cash and supply orders, balance vault cash, and maintain ATMs.
Review and process overrides or approvals within authority while minimizing risk.
Mentor and help train new Member Service Associates (MSAs).
Assist leadership with branch certifications, cash drawer audits, cash drawer overages, and OFAC reports.
Fluidly transition between tasks as an MSA or Sr. MSA.
Perform transactions and service requests on member accounts accurately and timely.
Follow all cash handling procedures and balance cash drawer daily.
Issue, record, and file monetary instruments and reports per the Bank Secrecy Act.
Assist members with Digital Banking enrollment, navigation, resets, and maintenance.
Assist members with complex and sensitive fraud disputes.
About You
Professional written and verbal communication.
Make sound decisions that minimize risk in a timely manner.
Ask open‑ended and clarifying questions to understand member needs and deepen relationships.
Display professional interpersonal skills to relate effectively to members, the public, colleagues, and all levels of leadership.
Respect and support all areas of diversity in the workplace and our membership.
Complete assigned training programs in a timely and accurate manner.
Participate in and support a team environment.
Perform the job to a reasonable, acceptable standard, including attentiveness to detail, timeliness, and quality of work.
Exercise utmost discretion and sensitivity when assisting with member transactions.
Qualifications
Education: High School Degree (or equivalent) required.
Experience:
Sales/relationship building experience required.
Cash handling experience preferred.
At least one year of customer service experience preferred.
Demonstrate and support credit union values and service standards.
Attend and engage in community events on behalf of the credit union.
Maintain confidentiality, control risk, and manage operations per company policies, procedures, and regulatory requirements.
Demonstrate a high level of personal integrity and ethics.
Report for work on time and maintain a regular attendance schedule.
Some travel may be required.
Proficient with varying levels of technology.
Notary Public.
Benefits
Competitive Pay
Medical, Dental, Vision, and Life Insurance
20 days/year accrual of Paid Time Off – Plus 10 Paid Holidays!
401(k) Match
Incentive Program
Tuition Assistance and Student Loan Repayment
Commuter Benefits
Paid Time Off to Volunteer in the Community
Product discounts
Engaging Work Environment
Rewards and Recognition Programs
Salary $20.00 – $29.86
Equal Employment Opportunity Gesa Credit Union is an Equal Opportunity Employer and a strong advocate of workforce diversity. Race/Color/Gender/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Veteran.
Accommodation We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact the HR Department at (509) 378‑3100 or hrmail@gesa.com to request an accommodation.
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