Client Services & Solutions - Digital Banking Specialist
NBH Bank, Albuquerque, NM, United States
Role Overview
As a Digital Banking Specialist, you will assist with operational and technical support for digital solutions, including Online Banking, Online Account Opening, Mobile Banking (Mobile Deposit), BillPay, Zelle, ACH, wires, and positive pay. You will maintain knowledge of retail and business digital products and provide professional, technical, and operational support to Bank associates and clients.
Responsibilities
Work with and through others, building and maintaining relationships.
Operate as an effective communicator, stimulating and motivating others while being responsive to their needs and concerns.
Handle detailed work quickly, correctly, and efficiently within established guidelines.
Educate and advise internal associates and clients, answering questions and explaining products and services.
Identify opportunities to enhance the associate and client experience.
Research and resolve issues related to Digital Banking.
Escalate issues to appropriate parties (internal teams, vendors, etc.).
Collaborate with other teams—including Product Development, Delivery, Client Services and Solutions, Treasury Management, Banking Centers, Training—to create teamwork, efficiencies, and problem solving.
Work to mitigate the risks associated with Digital Banking.
Proactively identify and communicate issues and potential process improvements.
Provide continual quality assurance of all Digital Banking products and services.
Ensure exceptional client experience with digital and remote service channels.
Assist in periodic reviews with Product Development to ensure Digital Banking offerings meet industry and competitive standards.
Work with clients to address enrollment, usage, transactional, and technical issues and questions.
Perform daily operational responsibilities related to delivery and support of all Digital Banking solutions.
Minimum Requirements
High School diploma or equivalent.
3+ years of relevant client service experience.
3+ years of bank operations, banking center or equivalent experience.
Excellent business communication skills.
Strong detail orientation.
Desired Skills
Associate’s Degree, or equivalent combination of education and related work experience.
5+ years of relevant client service experience
Preferable 3+ years client contact within a call center environment.
5+ years of bank operations, banking center or equivalent experience.
Bilingual language skills.
Ability to handle multiple tasks simultaneously.
Ability to perform within a complex, multi‑functional technical environment.
Capacity to work with multiple computer and software systems.
Ability to organize and prioritize work and manage projects.
Strong problem‑solving, analytical, research and decision‑making abilities.
Work Environment
Committed to meritocracy and supporting associates in growing within their role.
Physical requirements: may need to grasp, push, pull, lift, bend, raise and hold hands and arms overhead.
May need to work overtime to the extent necessary (typically no more than 5%).
Benefits In addition to financial compensation, we offer a generous benefits package that includes insurance, 401(k), an associate stock purchase program, paid time off, and associate banking perks.
EEO & Other Statements The Bank is committed to providing qualified applicants and associates reasonable accommodation, when necessary, to enable individuals to complete the application process and/or perform the essential functions of the job. Applicants requiring reasonable accommodation should contact Human Resources.
The Bank's policy is to provide equal opportunity to all people without regard to race, color, religion, national origin, ancestry, marital status, veteran status, age, disability, pregnancy, genetic information, citizenship status, sex, sexual orientation, gender identity or any other legally protected category. The Bank is proud to be a drug‑free workplace.
Colorado Residents: In any materials you submit, you may redact or remove age‑identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
Selected candidate(s) for hire must complete a criminal history report, global screen, drug screen, employment credit report, and (if applicable) a driving record. Applicants must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.
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Responsibilities
Work with and through others, building and maintaining relationships.
Operate as an effective communicator, stimulating and motivating others while being responsive to their needs and concerns.
Handle detailed work quickly, correctly, and efficiently within established guidelines.
Educate and advise internal associates and clients, answering questions and explaining products and services.
Identify opportunities to enhance the associate and client experience.
Research and resolve issues related to Digital Banking.
Escalate issues to appropriate parties (internal teams, vendors, etc.).
Collaborate with other teams—including Product Development, Delivery, Client Services and Solutions, Treasury Management, Banking Centers, Training—to create teamwork, efficiencies, and problem solving.
Work to mitigate the risks associated with Digital Banking.
Proactively identify and communicate issues and potential process improvements.
Provide continual quality assurance of all Digital Banking products and services.
Ensure exceptional client experience with digital and remote service channels.
Assist in periodic reviews with Product Development to ensure Digital Banking offerings meet industry and competitive standards.
Work with clients to address enrollment, usage, transactional, and technical issues and questions.
Perform daily operational responsibilities related to delivery and support of all Digital Banking solutions.
Minimum Requirements
High School diploma or equivalent.
3+ years of relevant client service experience.
3+ years of bank operations, banking center or equivalent experience.
Excellent business communication skills.
Strong detail orientation.
Desired Skills
Associate’s Degree, or equivalent combination of education and related work experience.
5+ years of relevant client service experience
Preferable 3+ years client contact within a call center environment.
5+ years of bank operations, banking center or equivalent experience.
Bilingual language skills.
Ability to handle multiple tasks simultaneously.
Ability to perform within a complex, multi‑functional technical environment.
Capacity to work with multiple computer and software systems.
Ability to organize and prioritize work and manage projects.
Strong problem‑solving, analytical, research and decision‑making abilities.
Work Environment
Committed to meritocracy and supporting associates in growing within their role.
Physical requirements: may need to grasp, push, pull, lift, bend, raise and hold hands and arms overhead.
May need to work overtime to the extent necessary (typically no more than 5%).
Benefits In addition to financial compensation, we offer a generous benefits package that includes insurance, 401(k), an associate stock purchase program, paid time off, and associate banking perks.
EEO & Other Statements The Bank is committed to providing qualified applicants and associates reasonable accommodation, when necessary, to enable individuals to complete the application process and/or perform the essential functions of the job. Applicants requiring reasonable accommodation should contact Human Resources.
The Bank's policy is to provide equal opportunity to all people without regard to race, color, religion, national origin, ancestry, marital status, veteran status, age, disability, pregnancy, genetic information, citizenship status, sex, sexual orientation, gender identity or any other legally protected category. The Bank is proud to be a drug‑free workplace.
Colorado Residents: In any materials you submit, you may redact or remove age‑identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
Selected candidate(s) for hire must complete a criminal history report, global screen, drug screen, employment credit report, and (if applicable) a driving record. Applicants must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.
#J-18808-Ljbffr