Training Strategy & Programs Manager
American Airlines, Fort Worth, TX, United States
What You'll Do
This role leads the development and management of strategic training programs that support safety, customer service, and operational excellence across Airports and Cargo. You will collaborate with stakeholders, anticipate business needs, and use data and innovation to continuously improve learning experiences. If you are passionate about shaping impactful training strategies, driving results, and making a measurable difference, this is the role for you. Partner with stakeholders to assess training needs and develop strategic learning solutions. Manage training programs from initial planning through implementation, sustainment, and warranty. Apply strong project management skills to drive timelines, deliverables, and coordination across teams. Monitor evolving business needs to anticipate and plan for future training requirements. Design programs that reinforce safety, elevate customer service, and support operational excellence. Use data and measurement tools to evaluate training effectiveness and guide continuous improvement. Integrate innovation into training delivery through process improvement, AI, and modern learning formats. Maintain proactive communication and strong relationships across airport and cargo operations. Ensure training programs are scalable, sustainable, and responsive to frontline realities. Maintain documentation and reporting to support transparency, compliance, and continuous improvement. All you'll need for success
Minimum Qualifications – Education & Prior Job Experience
Bachelor's Degree or equivalent experience 3+ years of relevant experience Experience working with cross functional teams Project management or program management experience Preferred Qualifications – Education & Prior Job Experience
Previous experience working with or supporting frontline airport or contact center teams Experience developing training strategies or managing training programs Familiarity with airport and customer service policies, procedures, and systems Skills, Licenses, And Certifications
Strong organizational, prioritization, and multitasking skills with attention to detail Effective written and verbal communication skills Ability to present and articulate complex concepts in a clear and concise manner Proven project management skills with experience coordinating multi-faceted initiatives Intermediate or higher proficiency in Microsoft Office Suite, especially Excel, PowerPoint, Word, and Asana What You'll Get
Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network. Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits. Virtual doctor visits, flexible spending accounts and more are also available. Wellness Programs: Programs provide tools, resources and support to help you be your best. 401(k) Program: Available upon hire with employer contributions to your 401(k) program after one year, depending on workgroup. Additional Benefits: Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more.
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This role leads the development and management of strategic training programs that support safety, customer service, and operational excellence across Airports and Cargo. You will collaborate with stakeholders, anticipate business needs, and use data and innovation to continuously improve learning experiences. If you are passionate about shaping impactful training strategies, driving results, and making a measurable difference, this is the role for you. Partner with stakeholders to assess training needs and develop strategic learning solutions. Manage training programs from initial planning through implementation, sustainment, and warranty. Apply strong project management skills to drive timelines, deliverables, and coordination across teams. Monitor evolving business needs to anticipate and plan for future training requirements. Design programs that reinforce safety, elevate customer service, and support operational excellence. Use data and measurement tools to evaluate training effectiveness and guide continuous improvement. Integrate innovation into training delivery through process improvement, AI, and modern learning formats. Maintain proactive communication and strong relationships across airport and cargo operations. Ensure training programs are scalable, sustainable, and responsive to frontline realities. Maintain documentation and reporting to support transparency, compliance, and continuous improvement. All you'll need for success
Minimum Qualifications – Education & Prior Job Experience
Bachelor's Degree or equivalent experience 3+ years of relevant experience Experience working with cross functional teams Project management or program management experience Preferred Qualifications – Education & Prior Job Experience
Previous experience working with or supporting frontline airport or contact center teams Experience developing training strategies or managing training programs Familiarity with airport and customer service policies, procedures, and systems Skills, Licenses, And Certifications
Strong organizational, prioritization, and multitasking skills with attention to detail Effective written and verbal communication skills Ability to present and articulate complex concepts in a clear and concise manner Proven project management skills with experience coordinating multi-faceted initiatives Intermediate or higher proficiency in Microsoft Office Suite, especially Excel, PowerPoint, Word, and Asana What You'll Get
Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network. Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits. Virtual doctor visits, flexible spending accounts and more are also available. Wellness Programs: Programs provide tools, resources and support to help you be your best. 401(k) Program: Available upon hire with employer contributions to your 401(k) program after one year, depending on workgroup. Additional Benefits: Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more.
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