Training Strategy & Programs Manager
American Airlines, Fort Worth, TX, United States
Why you’ll love this job
You will lead the development and management of strategic training programs that support safety, customer service, and operational excellence across Airports and Cargo. In this role, you collaborate with stakeholders, anticipate business needs, and use data and innovation to continuously improve learning experiences.
What you’ll do
Partner with stakeholders to assess training needs and develop strategic learning solutions.
Manage training programs from initial planning through implementation, sustainment, and warranty.
Apply strong project management skills to drive timelines, deliverables, and coordination across teams.
Monitor evolving business needs to anticipate and plan for future training requirements.
Design programs that reinforce safety, elevate customer service, and support operational excellence.
Use data and measurement tools to evaluate training effectiveness and guide continuous improvement.
Integrate innovation into training delivery through process improvement, AI, and modern learning formats.
Maintain proactive communication and strong relationships across airport and cargo operations.
Ensure training programs are scalable, sustainable, and responsive to frontline realities.
Maintain documentation and reporting to support transparency, compliance, and continuous improvement.
Minimum Qualifications
Bachelor’s Degree or equivalent experience.
3+ years of relevant experience.
Experiences working with cross‑functional teams.
Project management or program management experience.
Preferred Qualifications
Previous experience working with or supporting frontline airport or contact center teams.
Experience developing training strategies or managing training programs.
Familiarity with airport and customer service policies, procedures, and systems.
Skills and Certifications
Strong organizational, prioritization, and multitasking skills with attention to detail.
Effective written and verbal communication skills.
Ability to present and articulate complex concepts in a clear and concise manner.
Proven project management skills with experience coordinating multi‑faceted initiatives.
Intermediate or higher proficiency in Microsoft Office Suite, especially Excel, PowerPoint, Word, and Asana.
Benefits
Travel perks: Travel to 365 destinations on more than 6,800 daily flights.
Health benefits: Access to health, dental, prescription, and vision benefits, virtual doctor visits, and flexible spending accounts.
Wellness programs: Tools, resources, and support to promote well‑being.
401(k) program: Available upon hire with employer contributions after one year (depending on workgroup).
Additional benefits: Employee Assistance Program, pet insurance, discounts on hotels, cars, cruises, and more.
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What you’ll do
Partner with stakeholders to assess training needs and develop strategic learning solutions.
Manage training programs from initial planning through implementation, sustainment, and warranty.
Apply strong project management skills to drive timelines, deliverables, and coordination across teams.
Monitor evolving business needs to anticipate and plan for future training requirements.
Design programs that reinforce safety, elevate customer service, and support operational excellence.
Use data and measurement tools to evaluate training effectiveness and guide continuous improvement.
Integrate innovation into training delivery through process improvement, AI, and modern learning formats.
Maintain proactive communication and strong relationships across airport and cargo operations.
Ensure training programs are scalable, sustainable, and responsive to frontline realities.
Maintain documentation and reporting to support transparency, compliance, and continuous improvement.
Minimum Qualifications
Bachelor’s Degree or equivalent experience.
3+ years of relevant experience.
Experiences working with cross‑functional teams.
Project management or program management experience.
Preferred Qualifications
Previous experience working with or supporting frontline airport or contact center teams.
Experience developing training strategies or managing training programs.
Familiarity with airport and customer service policies, procedures, and systems.
Skills and Certifications
Strong organizational, prioritization, and multitasking skills with attention to detail.
Effective written and verbal communication skills.
Ability to present and articulate complex concepts in a clear and concise manner.
Proven project management skills with experience coordinating multi‑faceted initiatives.
Intermediate or higher proficiency in Microsoft Office Suite, especially Excel, PowerPoint, Word, and Asana.
Benefits
Travel perks: Travel to 365 destinations on more than 6,800 daily flights.
Health benefits: Access to health, dental, prescription, and vision benefits, virtual doctor visits, and flexible spending accounts.
Wellness programs: Tools, resources, and support to promote well‑being.
401(k) program: Available upon hire with employer contributions after one year (depending on workgroup).
Additional benefits: Employee Assistance Program, pet insurance, discounts on hotels, cars, cruises, and more.
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