Customer Support Representative

We’re looking for tech-savvy problem solvers who enjoy helping people and are excited to kick off a career in the technology industry. As an Entry-Level Support Agent, you’ll be the first line of defense for users experiencing issues, guiding them through troubleshooting steps and providing top-notch service with patience and professionalism. You’ll build a solid technical foundation, gain hands-on experience, and have opportunities to grow your career within the company.

Responsibilities

Provide technical assistance via phone, email, and chat

Troubleshoot common user issues like login errors, navigation problems, and app bugs

Document all activity and maintain detailed case notes

Manage and resolve assigned tickets within service-level expectations

Maintain a 90%+ customer satisfaction rating

Identify and escalate complex or high-priority issues

Use basic SQL to assist in troubleshooting (we’ll train you!)

Support additional tasks as assigned

Qualifications

Strong communication skills (verbal and written)

Experience in customer service or a client-facing role

Professional and empathetic demeanor

Reliable attendance and strong time management

Curious mindset and desire to grow professionally

Basic troubleshooting and problem-solving ability

Willingness to learn new systems and tools

Knowledge of IT fundamentals (Preferred)

Accounting background or knowledge (Preferred)

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