Renewal Operations Specialist - SSO (Subscription Services Operations)
Protingent, Santa Clara, CA, United States
Job Description
Renewal Operations Specialist – SSO (Subscription Services Operations) is a contract position located in Santa Clara, CA. The role is a key individual contributor on the Renewal team, focused on ensuring accurate quotes for renewal deals and aligning expiration dates, working with Finance and Business Intelligence teams to improve reporting and build SOX compliant processes.
Job Responsibilities
Accountable for reviewing and checking accuracy of upgrades executed by the field and Inside Account teams.
Work closely with Renewal, Sales, and Finance teams to co‑term upgrades with existing renewal dates.
Assist the team with verifying pricing and data to ensure accuracy in internal tools.
Fulfill installed base requests for field.
Accountable for data‑related projects that improve Renewal reporting.
Build Renewal opportunities in SalesForce with corresponding quotes.
Job Qualifications
Bachelor’s degree preferred.
2+ years experience in sales operations and/or contract administration.
Solid SalesForce aptitude.
Ability to organize and prioritize activities.
Strong oral and written communication skills.
Organizational, follow‑up, problem‑solving and analytical skills.
Inventory/installed base management experience is a plus.
Ability to take initiative, work flexibly, and adhere to priorities with minimal supervision.
Job Details
Job Type: Contract
Pay Range: $40–$45 an hour.
Location: Santa Clara, CA.
Benefits Package Competitive salaries, insurance plan options (HDHP or POS), education/certification reimbursement, pre‑tax commuter benefits, Paid Time Off (PTO), and an administered 401(k) plan.
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Job Responsibilities
Accountable for reviewing and checking accuracy of upgrades executed by the field and Inside Account teams.
Work closely with Renewal, Sales, and Finance teams to co‑term upgrades with existing renewal dates.
Assist the team with verifying pricing and data to ensure accuracy in internal tools.
Fulfill installed base requests for field.
Accountable for data‑related projects that improve Renewal reporting.
Build Renewal opportunities in SalesForce with corresponding quotes.
Job Qualifications
Bachelor’s degree preferred.
2+ years experience in sales operations and/or contract administration.
Solid SalesForce aptitude.
Ability to organize and prioritize activities.
Strong oral and written communication skills.
Organizational, follow‑up, problem‑solving and analytical skills.
Inventory/installed base management experience is a plus.
Ability to take initiative, work flexibly, and adhere to priorities with minimal supervision.
Job Details
Job Type: Contract
Pay Range: $40–$45 an hour.
Location: Santa Clara, CA.
Benefits Package Competitive salaries, insurance plan options (HDHP or POS), education/certification reimbursement, pre‑tax commuter benefits, Paid Time Off (PTO), and an administered 401(k) plan.
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