Sales and Operations Manager
Nationwide Trailers, Houston, TX, United States
Job Type: Full-Time, Salaried
Reports To: General Manager
Direct Reports: Sales Team, Parts Manager, Service Manager
Position Overview The Sales and Operations Manager (SOM) is responsible for leading daily revenue execution and customer-facing operations in high-volume stores. This role owns sales performance, customer flow, and cross-department coordination across sales, parts, and service.
The SOM works closely with the General Manager to execute store priorities, drive consistent results, and maintain high standards across the sales floor, service operation, and parts department. This is a hands‑on leadership role designed for experienced operators who are ready to lead teams, improve execution, and grow into future General Manager responsibilities.
Sales Leadership and Execution
Lead and coach the sales team to drive daily activity, followup discipline, and deal execution
Set clear expectations for lead response, CRM usage, and customer communication
Actively manage the sales floor to improve conversion, pacing, and professionalism
Review sales performance metrics with the GM and hold the team accountable to goals
Reinforce ethical, customer‑first selling practices
Parts and Service Leadership
Directly manage the Parts Manager and Service Manager to ensure aligned execution
Set expectations for coordination between sales, parts, and service teams
Monitor service throughput, repair order timeliness, and customer experience
Partner with department managers to remove workflow bottlenecks and missed revenue opportunities
Ensure proper handoffs and communication across departments
Customer Experience
Lead by example in delivering a professional, consistent customer experience
Establish standards for showroom interaction, phone presence, and follow‑through
Address escalated customer concerns and ensure timely, respectful resolution
Monitor front‑of‑house activity to prevent missed opportunities
Merchandising and Store Readiness
Ensure the trailer lot is organized, clean, and sales‑ready
Oversee parts retail presentation to support attachment and upsell opportunities
Maintain store presentation standards that support walk‑in traffic and professionalism
Team Leadership and Development
Lead daily huddles and ongoing performance management for direct reports
Coach leaders and team members on execution, accountability, and urgency
Support hiring, onboarding, and development across sales, parts, and service
Help build a strong team culture rooted in ownership and results
Operational Support
Execute store‑level plans, promotions, and daily routines in partnership with the GM
Lead the store in the GM’s absence, including floor leadership and decision‑making
Ensure quoting, paperwork, and internal processes are followed accurately and efficiently
Identify execution gaps and recommend process improvements
Qualifications
Three or more years of leadership experience in dealership or retail operations, preferably in trailers, equipment, automotive, or RV
Proven experience managing sales teams and department leaders
Strong understanding of sales execution, service workflow, and customer experience
Ability to coach, hold teams accountable, and lead by example
Comfortable using CRM tools, sales reporting, and performance metrics
Ability to operate in a fast‑paced, high‑volume environment
Bilingual English and Spanish is a plus
Pay Structure Salaried position with participation in a monthly performance bonus tied to sales execution and overall store results.
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Reports To: General Manager
Direct Reports: Sales Team, Parts Manager, Service Manager
Position Overview The Sales and Operations Manager (SOM) is responsible for leading daily revenue execution and customer-facing operations in high-volume stores. This role owns sales performance, customer flow, and cross-department coordination across sales, parts, and service.
The SOM works closely with the General Manager to execute store priorities, drive consistent results, and maintain high standards across the sales floor, service operation, and parts department. This is a hands‑on leadership role designed for experienced operators who are ready to lead teams, improve execution, and grow into future General Manager responsibilities.
Sales Leadership and Execution
Lead and coach the sales team to drive daily activity, followup discipline, and deal execution
Set clear expectations for lead response, CRM usage, and customer communication
Actively manage the sales floor to improve conversion, pacing, and professionalism
Review sales performance metrics with the GM and hold the team accountable to goals
Reinforce ethical, customer‑first selling practices
Parts and Service Leadership
Directly manage the Parts Manager and Service Manager to ensure aligned execution
Set expectations for coordination between sales, parts, and service teams
Monitor service throughput, repair order timeliness, and customer experience
Partner with department managers to remove workflow bottlenecks and missed revenue opportunities
Ensure proper handoffs and communication across departments
Customer Experience
Lead by example in delivering a professional, consistent customer experience
Establish standards for showroom interaction, phone presence, and follow‑through
Address escalated customer concerns and ensure timely, respectful resolution
Monitor front‑of‑house activity to prevent missed opportunities
Merchandising and Store Readiness
Ensure the trailer lot is organized, clean, and sales‑ready
Oversee parts retail presentation to support attachment and upsell opportunities
Maintain store presentation standards that support walk‑in traffic and professionalism
Team Leadership and Development
Lead daily huddles and ongoing performance management for direct reports
Coach leaders and team members on execution, accountability, and urgency
Support hiring, onboarding, and development across sales, parts, and service
Help build a strong team culture rooted in ownership and results
Operational Support
Execute store‑level plans, promotions, and daily routines in partnership with the GM
Lead the store in the GM’s absence, including floor leadership and decision‑making
Ensure quoting, paperwork, and internal processes are followed accurately and efficiently
Identify execution gaps and recommend process improvements
Qualifications
Three or more years of leadership experience in dealership or retail operations, preferably in trailers, equipment, automotive, or RV
Proven experience managing sales teams and department leaders
Strong understanding of sales execution, service workflow, and customer experience
Ability to coach, hold teams accountable, and lead by example
Comfortable using CRM tools, sales reporting, and performance metrics
Ability to operate in a fast‑paced, high‑volume environment
Bilingual English and Spanish is a plus
Pay Structure Salaried position with participation in a monthly performance bonus tied to sales execution and overall store results.
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