Resident Service Specialist
Hunt Military Housing Shared Services, LLC, Chicopee, MA, United States
A Brief Overview
The Resident Services Specialist has the primary responsibility of providing assistance and coordinating all requests from the residents with the property management team. In addition, this position is responsible for the overall appearance of the community, assisting in marketing functions, and providing exceptional customer service to all residents. This includes maintaining resident files, resident retention programs, receiving and following up with service requests, meeting with resident groups, and assisting the Community Director and Community Manager in ensuring compliance with all Hunt Military Communities policies and Government compliance requirements.
What you will do
Serve as the primary point of contact for all resident related inquiries.
Coordinate and assist with all requests from residents with the property management team by entering work orders into YARDI.
Answer resident questions and assist with resolving concerns, providing highest level customer service through courteous, professional, and prompt responses to all inquiries. This includes following up on all interactions with residents and ensuring all items have been addressed through to resolution.
Assist in inspecting the model and vacant homes to ensure they are ready for touring prospective clients as needed.
Administer move-in lease documents and home inspection with resident.
Coordinate move-outs, pre-inspection and final inspection for outgoing residents, including assessing any charges for damages and delivery of the final utility bill where applicable.
Monitor rental account balances where applicable, ensuring all fees and rent charges are correct in Yardi.
Assure community curb appeal and maintain the appearance of the office, amenities, model homes, and community.
Conduct follow-up phone calls to residents to ensure that work orders are completed to the resident’s satisfaction within an acceptable time frame.
Perform other duties as needed to assist the Community Director/Community Manager and/or Leasing team.
Participate in monthly functions held by the site to assist in resident retention.
Drive company vehicles or personal/rental vehicles for more than 50% of the time to perform company business.
Qualifications
High School Diploma or GED required. Bachelor's degree in Business Administration, Property Management, or related discipline preferred.
Experience working with computers and typical office software such as Email, Word, Excel, and Internet browsers required.
Previous experience in sales preferred.
Strong customer service skills.
Ability to show houses in all types of weather conditions.
Demonstrated ability to exercise good judgment and discretion in handling highly confidential information.
Strong written and verbal communication skills and ability to communicate clearly and professionally with individuals at all levels.
Ability to handle multiple priorities with tight deadlines in a fast-paced environment.
High degree of professionalism, strong work ethic, sense of responsibility and integrity required.
Ability to resolve problems independently and take responsibility.
Reliable, self‑motivated team player who pays close attention to detail and demonstrates strong communication, client‑management and business literacy skills.
Discretion and ability to maintain a professional attitude and appearance.
Ability to develop and implement new strategies to address complex business issues.
Initiative to identify and anticipate client needs and make recommendations for implementation.
Valid driver’s license required.
Compensation Salary range $22.23 - $24.39 per hour, exclusive of fringe benefits or potential bonuses. Eligible for performance bonus. Final salary determined based on location, skills, education, licenses, certifications, and experience. Pay equity is considered. Top of range reserved for exceptionally qualified candidates.
Benefits Competitive total compensation package including paid time off, medical, dental, life and disability insurance, HSA/FSA accounts, retirement, rewards programs and more.
EEO/ADA The Company and its affiliates provide equal employment opportunity to all individuals regardless of race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
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What you will do
Serve as the primary point of contact for all resident related inquiries.
Coordinate and assist with all requests from residents with the property management team by entering work orders into YARDI.
Answer resident questions and assist with resolving concerns, providing highest level customer service through courteous, professional, and prompt responses to all inquiries. This includes following up on all interactions with residents and ensuring all items have been addressed through to resolution.
Assist in inspecting the model and vacant homes to ensure they are ready for touring prospective clients as needed.
Administer move-in lease documents and home inspection with resident.
Coordinate move-outs, pre-inspection and final inspection for outgoing residents, including assessing any charges for damages and delivery of the final utility bill where applicable.
Monitor rental account balances where applicable, ensuring all fees and rent charges are correct in Yardi.
Assure community curb appeal and maintain the appearance of the office, amenities, model homes, and community.
Conduct follow-up phone calls to residents to ensure that work orders are completed to the resident’s satisfaction within an acceptable time frame.
Perform other duties as needed to assist the Community Director/Community Manager and/or Leasing team.
Participate in monthly functions held by the site to assist in resident retention.
Drive company vehicles or personal/rental vehicles for more than 50% of the time to perform company business.
Qualifications
High School Diploma or GED required. Bachelor's degree in Business Administration, Property Management, or related discipline preferred.
Experience working with computers and typical office software such as Email, Word, Excel, and Internet browsers required.
Previous experience in sales preferred.
Strong customer service skills.
Ability to show houses in all types of weather conditions.
Demonstrated ability to exercise good judgment and discretion in handling highly confidential information.
Strong written and verbal communication skills and ability to communicate clearly and professionally with individuals at all levels.
Ability to handle multiple priorities with tight deadlines in a fast-paced environment.
High degree of professionalism, strong work ethic, sense of responsibility and integrity required.
Ability to resolve problems independently and take responsibility.
Reliable, self‑motivated team player who pays close attention to detail and demonstrates strong communication, client‑management and business literacy skills.
Discretion and ability to maintain a professional attitude and appearance.
Ability to develop and implement new strategies to address complex business issues.
Initiative to identify and anticipate client needs and make recommendations for implementation.
Valid driver’s license required.
Compensation Salary range $22.23 - $24.39 per hour, exclusive of fringe benefits or potential bonuses. Eligible for performance bonus. Final salary determined based on location, skills, education, licenses, certifications, and experience. Pay equity is considered. Top of range reserved for exceptionally qualified candidates.
Benefits Competitive total compensation package including paid time off, medical, dental, life and disability insurance, HSA/FSA accounts, retirement, rewards programs and more.
EEO/ADA The Company and its affiliates provide equal employment opportunity to all individuals regardless of race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
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