Senior Manager Business Performance Strategy Lead (BPSL) US
BioSpace, Tampa, FL, United States
Senior Manager Business Performance Strategy Lead (BPSL) – US
We are seeking a leader to drive the regional OTC organization for Amgen Supply Chain. This role includes overseeing order-to-cash processes, leading continuous improvement, managing a team, and partnering with cross-functional stakeholders at an executive level.
What You Will Do The Sr. Manager Business Performance Strategy Lead (BPSL) will be responsible for leading the activities of the regional OTC organization for Amgen Supply Chain and managing a team of direct reports. The leader will assist with strategic direction, support development of the digital and CX roadmap, and oversee the execution of the order-to-cash process following industry best practices. This position interacts cross-functionally at an executive level partnering with finance, treasury, supply chain, commercial operations and Amgen Medical Information to influence important business initiatives, increase efficiency, and ensure scalability in the US market. The BPSL is also responsible for leading continuous improvement and operational excellence efforts to build and improve scalable business processes.
Data, Analytics & Digital Enablement
Leverage analytics and reporting to monitor performance, identify trends, and drive data‑based decision making.
Effectively collaborate with key stakeholders across business units to define strategies and processes that scale across current and future trade channel growth.
Create influential presentations that pair sound analytics with storytelling.
Provide regular reports and data‑driven recommendations to improve customer experience.
Support the use of digital platforms and tools such as SAP, Salesforce Service Cloud/eCommerce, Celonis, UiPath, IRT, and CTMS to improve service delivery and operational efficiency.
Order‑to‑Cash & Operational Excellence
Communicate strategic priorities and assist in diagnosing and solving tactical problems that limit desired business outcomes.
Oversee key OTC activities within scope, including order management, product and distribution complaints, dispute resolution, and customer inquiries.
Understand customer pain‑points related to self‑service that result in fallout or voice calls and partner with Product team, Customer Journeys, Service Delivery teams, and other areas to resolve these issues and improve customer adoption of self‑service.
Implement accurate and compliant execution of Amgen’s policies and procedures (SOX, quota, quarter‑end management).
Optimize OTC Work Performance Management
Prepare and review analytics to provide visibility to the effectiveness of operational plans.
Develop and lead change‑management activities to drive implementation of critical initiatives.
Work with leaders to define success measures and metrics; track defined metrics to measure success of program features/IT solutions and analyze results.
People Leadership & Culture
Build and grow a successful GCX‑OTC workforce, supporting the team through encouragement and by example.
Lead, coach, and develop team leads and members, building strong engagement, capability, and succession pipelines.
Promote Amgen values and GCX‑OTC culture, ensuring alignment with global frameworks and a positive employee experience.
Effectively manage performance, change, and stakeholder expectations in a fast‑paced, global environment.
Mature OTC Capabilities – Support Development of the CX/DX Roadmap
Ensure alignment between cross‑functional and cross‑regional teams and supply chain strategy elements; drive progress toward the future technology roadmap, influencing solutions and business performance optimization.
Stay updated on internal and external landscape and market trends to bring innovative solutions to meet business and customer needs.
Lead critical initiatives to craft functional and customer experience strategy across short, mid, and long‑term horizons.
Partner across the organization to develop action plans and enhancement recommendations.
Enable Amgen to bring groundbreaking innovations that improve the customer experience using tools such as AI, cloud solutions, and blockchain technologies.
What We Expect Of You Basic Qualifications
Doctorate degree and 2 years of experience, or
Master’s degree and 6 years of experience, or
Bachelor’s degree and 8 years of experience, or
Associate’s degree and 10 years of experience, or
High school diploma/GED and 12 years of experience.
In addition to meeting at least one of the above requirements, you must have a minimum of 2 years of direct people‑management experience and/or leadership experience leading teams, projects, programs, or allocating resources.
Preferred Qualifications
BS/MS degree with 7+ years of experience leading a large service‑oriented operations organization focused on customer success, revenue growth, and sales.
5+ years of experience working with SAP Order‑to‑Cash processes, Sales Order Management, Pricing, Delivery, and Billing in a functional/project lead role.
3+ years responsible for full lifecycle, end‑to‑end SAP Order‑to‑Cash implementations, including hands‑on design and configuration.
Knowledge of 852/867 data, returns and channel dynamics for the US market.
Proven experience in a supervisory role with ability to collaborate with global/regional cross‑functional teams.
Preferred bilingual candidate, Spanish proficiency.
Enthusiastic, self‑motivated, high‑energy and driven problem solver, especially in face of resistance or setbacks.
What You Can Expect Of Us Amgen offers a competitive benefits plan, including health and welfare plans for staff and eligible dependents, financial plans, work/life balance, and career development opportunities.
Benefits Highlights
Comprehensive employee benefits package with generous retirement and savings plan contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts.
Discretionary annual bonus program, and for field sales representatives, a sales‑based incentive plan.
Stock‑based long‑term incentives.
Award‑winning time‑off plans.
Flexible work models where possible.
Equal Opportunity Employer Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other basis protected by applicable law. We will provide reasonable accommodation for individuals with disabilities.
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What You Will Do The Sr. Manager Business Performance Strategy Lead (BPSL) will be responsible for leading the activities of the regional OTC organization for Amgen Supply Chain and managing a team of direct reports. The leader will assist with strategic direction, support development of the digital and CX roadmap, and oversee the execution of the order-to-cash process following industry best practices. This position interacts cross-functionally at an executive level partnering with finance, treasury, supply chain, commercial operations and Amgen Medical Information to influence important business initiatives, increase efficiency, and ensure scalability in the US market. The BPSL is also responsible for leading continuous improvement and operational excellence efforts to build and improve scalable business processes.
Data, Analytics & Digital Enablement
Leverage analytics and reporting to monitor performance, identify trends, and drive data‑based decision making.
Effectively collaborate with key stakeholders across business units to define strategies and processes that scale across current and future trade channel growth.
Create influential presentations that pair sound analytics with storytelling.
Provide regular reports and data‑driven recommendations to improve customer experience.
Support the use of digital platforms and tools such as SAP, Salesforce Service Cloud/eCommerce, Celonis, UiPath, IRT, and CTMS to improve service delivery and operational efficiency.
Order‑to‑Cash & Operational Excellence
Communicate strategic priorities and assist in diagnosing and solving tactical problems that limit desired business outcomes.
Oversee key OTC activities within scope, including order management, product and distribution complaints, dispute resolution, and customer inquiries.
Understand customer pain‑points related to self‑service that result in fallout or voice calls and partner with Product team, Customer Journeys, Service Delivery teams, and other areas to resolve these issues and improve customer adoption of self‑service.
Implement accurate and compliant execution of Amgen’s policies and procedures (SOX, quota, quarter‑end management).
Optimize OTC Work Performance Management
Prepare and review analytics to provide visibility to the effectiveness of operational plans.
Develop and lead change‑management activities to drive implementation of critical initiatives.
Work with leaders to define success measures and metrics; track defined metrics to measure success of program features/IT solutions and analyze results.
People Leadership & Culture
Build and grow a successful GCX‑OTC workforce, supporting the team through encouragement and by example.
Lead, coach, and develop team leads and members, building strong engagement, capability, and succession pipelines.
Promote Amgen values and GCX‑OTC culture, ensuring alignment with global frameworks and a positive employee experience.
Effectively manage performance, change, and stakeholder expectations in a fast‑paced, global environment.
Mature OTC Capabilities – Support Development of the CX/DX Roadmap
Ensure alignment between cross‑functional and cross‑regional teams and supply chain strategy elements; drive progress toward the future technology roadmap, influencing solutions and business performance optimization.
Stay updated on internal and external landscape and market trends to bring innovative solutions to meet business and customer needs.
Lead critical initiatives to craft functional and customer experience strategy across short, mid, and long‑term horizons.
Partner across the organization to develop action plans and enhancement recommendations.
Enable Amgen to bring groundbreaking innovations that improve the customer experience using tools such as AI, cloud solutions, and blockchain technologies.
What We Expect Of You Basic Qualifications
Doctorate degree and 2 years of experience, or
Master’s degree and 6 years of experience, or
Bachelor’s degree and 8 years of experience, or
Associate’s degree and 10 years of experience, or
High school diploma/GED and 12 years of experience.
In addition to meeting at least one of the above requirements, you must have a minimum of 2 years of direct people‑management experience and/or leadership experience leading teams, projects, programs, or allocating resources.
Preferred Qualifications
BS/MS degree with 7+ years of experience leading a large service‑oriented operations organization focused on customer success, revenue growth, and sales.
5+ years of experience working with SAP Order‑to‑Cash processes, Sales Order Management, Pricing, Delivery, and Billing in a functional/project lead role.
3+ years responsible for full lifecycle, end‑to‑end SAP Order‑to‑Cash implementations, including hands‑on design and configuration.
Knowledge of 852/867 data, returns and channel dynamics for the US market.
Proven experience in a supervisory role with ability to collaborate with global/regional cross‑functional teams.
Preferred bilingual candidate, Spanish proficiency.
Enthusiastic, self‑motivated, high‑energy and driven problem solver, especially in face of resistance or setbacks.
What You Can Expect Of Us Amgen offers a competitive benefits plan, including health and welfare plans for staff and eligible dependents, financial plans, work/life balance, and career development opportunities.
Benefits Highlights
Comprehensive employee benefits package with generous retirement and savings plan contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts.
Discretionary annual bonus program, and for field sales representatives, a sales‑based incentive plan.
Stock‑based long‑term incentives.
Award‑winning time‑off plans.
Flexible work models where possible.
Equal Opportunity Employer Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other basis protected by applicable law. We will provide reasonable accommodation for individuals with disabilities.
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