Quality Analyst (Sales) - Latvian
Revolut, Poland, NY, United States
About Revolut
People deserve more from their money. More visibility, more control, and more freedom. Since 2015, Revolut has been on a mission to deliver just that. Our powerhouse of products — including spending, saving, investing, exchanging, travelling, and more — help our 70+ million customers get more from their money every day.
About The Role Our Sales team powers customer growth around the world. From prospecting to acquisition and activation, they own their market segments, solve complex problems, and help more customers discover the value of Revolut with a sharp, solution‑oriented approach. We’re looking for a Quality Analyst to work closely across our sales teams, supporting Account Executives and their managers. You’ll use a detail‑oriented approach to improve our processes and deliver the best possible results. Up to shape what’s next in finance? Let’s get in touch.
What You’ll Be Doing
Monitoring the quality and compliance of all sales interactions, including reviewing and scoring phone calls, emails, and related chats
Providing feedback to agents based on their quality score and results
Working with sales trainers to produce best‑practice guides and facilitate regular training
What You'll Need
6+ months of experience as a Quality Analyst or similar role
Fluency in English and Latvian
Great quality score results
Proven diligence and a high standard of integrity
Excellent interpersonal skills
Nice to have
Experience in a sales environment
Building a global financial super app isn’t enough. Our Revoluters are a priority, and that’s why in 2021 we launched our inaugural D&I Framework, designed to help us thrive and grow every day. We encourage applications from people with diverse backgrounds and experiences to join this multicultural, hard‑working team.
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About The Role Our Sales team powers customer growth around the world. From prospecting to acquisition and activation, they own their market segments, solve complex problems, and help more customers discover the value of Revolut with a sharp, solution‑oriented approach. We’re looking for a Quality Analyst to work closely across our sales teams, supporting Account Executives and their managers. You’ll use a detail‑oriented approach to improve our processes and deliver the best possible results. Up to shape what’s next in finance? Let’s get in touch.
What You’ll Be Doing
Monitoring the quality and compliance of all sales interactions, including reviewing and scoring phone calls, emails, and related chats
Providing feedback to agents based on their quality score and results
Working with sales trainers to produce best‑practice guides and facilitate regular training
What You'll Need
6+ months of experience as a Quality Analyst or similar role
Fluency in English and Latvian
Great quality score results
Proven diligence and a high standard of integrity
Excellent interpersonal skills
Nice to have
Experience in a sales environment
Building a global financial super app isn’t enough. Our Revoluters are a priority, and that’s why in 2021 we launched our inaugural D&I Framework, designed to help us thrive and grow every day. We encourage applications from people with diverse backgrounds and experiences to join this multicultural, hard‑working team.
#J-18808-Ljbffr