Quality Analyst (Sales)
Revolut, Poland, NY, United States
Overview
About Revolut. People deserve more from their money. More visibility, more control, and more freedom. Since 2015, Revolut has been on a mission to deliver just that. Our products — including spending, saving, investing, exchanging, travelling, and more — help our 70+ million customers get more from their money every day. As we continue our lightning-fast growth, two things are essential to our success: our people and our culture. We are certified as a Great Place to Work and have 13,000+ people around the world helping us achieve our mission. We’re looking for brilliant people who love building great products and turning complexity into simple solutions. The Role
Our Sales team powers customer growth around the world. From prospecting to acquisition and activation, they own their market segments, solve complex problems, and help more customers discover the value of Revolut with a sharp, solution-oriented approach. We’re looking for a Quality Analyst to work closely across our sales teams, supporting Account Executives and their managers. You’ll use a detail-oriented approach to improve our processes and deliver the best possible results. What You’ll Be Doing
Monitoring the quality and compliance of all sales interactions, including reviewing and scoring phone calls, emails, and related chats Providing feedback to agents based on their quality score and results Working with sales trainers to produce best-practice guides and facilitate regular training What You’ll Need
6+ months of experience as a Quality Analyst or similar role Fluency in English Great quality score results Proven diligence and a high standard of integrity Excellent interpersonal skills Nice to have
Experience in a sales environment Diversity and Inclusion
Building a global financial super app isn’t enough. Our Revoluters are a priority, and in 2021 we launched our inaugural D&I Framework to thrive and grow every day. We encourage applications from people with diverse backgrounds and experiences to join this multicultural, hardworking team. Important notices for candidates
Job scams are on the rise. Please keep these guidelines in mind when applying for open roles. Only apply through official Revolut channels. We don’t use third-party services or platforms for recruitment. Always double-check emails and ensure communications come from official Revolut addresses with an @revolut.com domain. We won’t ask for payment or personal financial information during the hiring process. If anyone does, it’s a scam. Report it immediately. By submitting this application, I confirm that the information provided is true to the best of my knowledge, and I have not withheld material facts. I agree that my personal data will be processed in accordance with Revolut’s Candidate Privacy Notice.
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About Revolut. People deserve more from their money. More visibility, more control, and more freedom. Since 2015, Revolut has been on a mission to deliver just that. Our products — including spending, saving, investing, exchanging, travelling, and more — help our 70+ million customers get more from their money every day. As we continue our lightning-fast growth, two things are essential to our success: our people and our culture. We are certified as a Great Place to Work and have 13,000+ people around the world helping us achieve our mission. We’re looking for brilliant people who love building great products and turning complexity into simple solutions. The Role
Our Sales team powers customer growth around the world. From prospecting to acquisition and activation, they own their market segments, solve complex problems, and help more customers discover the value of Revolut with a sharp, solution-oriented approach. We’re looking for a Quality Analyst to work closely across our sales teams, supporting Account Executives and their managers. You’ll use a detail-oriented approach to improve our processes and deliver the best possible results. What You’ll Be Doing
Monitoring the quality and compliance of all sales interactions, including reviewing and scoring phone calls, emails, and related chats Providing feedback to agents based on their quality score and results Working with sales trainers to produce best-practice guides and facilitate regular training What You’ll Need
6+ months of experience as a Quality Analyst or similar role Fluency in English Great quality score results Proven diligence and a high standard of integrity Excellent interpersonal skills Nice to have
Experience in a sales environment Diversity and Inclusion
Building a global financial super app isn’t enough. Our Revoluters are a priority, and in 2021 we launched our inaugural D&I Framework to thrive and grow every day. We encourage applications from people with diverse backgrounds and experiences to join this multicultural, hardworking team. Important notices for candidates
Job scams are on the rise. Please keep these guidelines in mind when applying for open roles. Only apply through official Revolut channels. We don’t use third-party services or platforms for recruitment. Always double-check emails and ensure communications come from official Revolut addresses with an @revolut.com domain. We won’t ask for payment or personal financial information during the hiring process. If anyone does, it’s a scam. Report it immediately. By submitting this application, I confirm that the information provided is true to the best of my knowledge, and I have not withheld material facts. I agree that my personal data will be processed in accordance with Revolut’s Candidate Privacy Notice.
#J-18808-Ljbffr