Help Desk Analyst
Inside Higher Ed, Wharton, TX, United States
Help Desk Analyst
The Help Desk Analyst is responsible for providing first line response for students, faculty, and staff requiring assistance with information technology issues and problems. The Help Desk Analyst troubleshoots computer problems, determines resolution, documents work done, and adds to knowledge base to assist with solving common user issues or problems. This position also triages and escalates service requests to the appropriate support areas, provides reporting and analyzes ticket trends, and assists the Help Desk Manager in developing proactive solutions to prevent future repetitive issues.
Requirements This position requires an Associate's degree or equivalent 60 college credit hours. Two (2) years of current full-time office work experience is required. Basic knowledge of Windows operating systems and Microsoft Office applications is required. Experience answering telephones, communicating effectively with a diverse end-user population, and providing instructions to users is required. A criminal background check is required.
Application Documents
Copy of transcript showing completion of an Associate's degree or equivalent 60 college credit hours
Resume
Cover Letter outlining relevant work experience
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Requirements This position requires an Associate's degree or equivalent 60 college credit hours. Two (2) years of current full-time office work experience is required. Basic knowledge of Windows operating systems and Microsoft Office applications is required. Experience answering telephones, communicating effectively with a diverse end-user population, and providing instructions to users is required. A criminal background check is required.
Application Documents
Copy of transcript showing completion of an Associate's degree or equivalent 60 college credit hours
Resume
Cover Letter outlining relevant work experience
#J-18808-Ljbffr