Associate Manager, Loyalty Strategy & Guest Experience
Hyatt, Chicago, IL, United States
Overview
Associate Manager, Loyalty Strategy & Guest Experience to join the World of Hyatt Loyalty Strategy team. Collaborate with the broader World of Hyatt and Guest Experience teams to help Hyatt remain a leading hospitality company, with a focus on loyalty strategy and guest experience initiatives. Responsibilities
Collaborate cross-functionally on the development and rollout of World of Hyatt roadmap initiatives related to guest experience management and program design, including short, medium and long-term change initiatives. Identify and address member pain points across the guest journey by guiding changes in Digital experience, GPGS and on-property experiences. Contribute to development of business cases for loyalty program evolution to drive brand preference, including operational and financial impact on the program and/or hotels. Contribute to the strategy for on-property guest experience management, including management of guest preferences and program benefit delivery. Partner with Analytics and Insights to study internal and external consumer trends, industry and competitive landscape, and business needs to define loyalty and guest experience enhancements. Build relationships across Marketing, Operations, Data & Analytics, Digital, Legal to lead through influence. Engage and inspire the organization around loyalty program and guest experience strategies, representing the program in multiple forums. Contribute to the evolution of guest experience strategy globally, across regions and brand portfolios at all touchpoints of the guest journey. Qualifications
Experience Required:
Bachelor’s degree 3-5 years of management, marketing and leadership experience Proven analytical ability and critical thinking skills, comfort with basic Excel-based modeling Strategic thinker capable of enhancing and growing a program Experience contributing to development and execution of large-scale programs and/or products Creative/innovative approach to problem solving History of delivering results and implementing change Proven ability to collaborate cross-functionally across a highly matrixed organization Strong project management and organizational skills, with the ability to multi-task Excellent written and verbal communication skills; experience communicating with senior executives is a plus Experience Preferred:
3-5 years of management, marketing and leadership experience Proven analytical ability and critical thinking skills, comfort with basic Excel-based modeling The position responsibilities outlined above are not all-encompassing; other duties may be assigned as necessary.
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Associate Manager, Loyalty Strategy & Guest Experience to join the World of Hyatt Loyalty Strategy team. Collaborate with the broader World of Hyatt and Guest Experience teams to help Hyatt remain a leading hospitality company, with a focus on loyalty strategy and guest experience initiatives. Responsibilities
Collaborate cross-functionally on the development and rollout of World of Hyatt roadmap initiatives related to guest experience management and program design, including short, medium and long-term change initiatives. Identify and address member pain points across the guest journey by guiding changes in Digital experience, GPGS and on-property experiences. Contribute to development of business cases for loyalty program evolution to drive brand preference, including operational and financial impact on the program and/or hotels. Contribute to the strategy for on-property guest experience management, including management of guest preferences and program benefit delivery. Partner with Analytics and Insights to study internal and external consumer trends, industry and competitive landscape, and business needs to define loyalty and guest experience enhancements. Build relationships across Marketing, Operations, Data & Analytics, Digital, Legal to lead through influence. Engage and inspire the organization around loyalty program and guest experience strategies, representing the program in multiple forums. Contribute to the evolution of guest experience strategy globally, across regions and brand portfolios at all touchpoints of the guest journey. Qualifications
Experience Required:
Bachelor’s degree 3-5 years of management, marketing and leadership experience Proven analytical ability and critical thinking skills, comfort with basic Excel-based modeling Strategic thinker capable of enhancing and growing a program Experience contributing to development and execution of large-scale programs and/or products Creative/innovative approach to problem solving History of delivering results and implementing change Proven ability to collaborate cross-functionally across a highly matrixed organization Strong project management and organizational skills, with the ability to multi-task Excellent written and verbal communication skills; experience communicating with senior executives is a plus Experience Preferred:
3-5 years of management, marketing and leadership experience Proven analytical ability and critical thinking skills, comfort with basic Excel-based modeling The position responsibilities outlined above are not all-encompassing; other duties may be assigned as necessary.
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