Fulfillment Associate
Axelon, Columbus, OH, United States
Fulfillment Associate
Columbus, OH
6 months, potential to convert
100% onsite
Role: Provide superior service by analyzing customers' requests, ensuring compliance and accuracy, resolve/ escalate issues, follow requests through to completion, and communicate progress effectively to customers and internal teams Will support both Transactional Corporate Legal Document Fulfillment and Service of Process (SOP) functions. Assist our customers partner with government agencies to meet compliance regulations of owning and operating a business, from starting up, to closing shop, and everything in between. Reviews and submits initial filings, document requests (e.g., retrieval requests, incorporations, formations), perform status/compliance checks, and manage receipt/scanning/forwarding/retention of legal service of process. Learn the complex and comprehensive *** product line and jurisdictional rules and regulations; fielding incoming questions timely; reviewing and fulfilling incoming requests timely; assisting process servers; contributing to customer satisfaction and organizational success; participating in process improvement initiatives; and representing *** within the industry and territory.
Responsibilities: Process State or customer documents following established Standard Operating Procedures utilizing proprietary and Microsoft suite applications. Understand and follow security guidelines. Create process documentation. Assist in issue resolution with internal and external customers. Work with team members to assist in the training and implementation of process and policy changes. Assist customers, team members and/or vendors with training on products, jurisdictional. requirements using a consultative approach. Analyze data and recommend process improvements and reporting. Assist in special project work as assigned.
Minimum two years of customer service or related work experience. High school diploma or equivalent certification. College study preferred. Effective written and verbal communication skills along with the ability to manage and prioritize demands from multiple sources, external and internal. Proficient with Microsoft Office Suite applications including Word, Excel, and Outlook. Excellent data entry and analytical skills. Ability to multi-task and work in a fun but driven work environment. Demonstrate problem solving capability in a fast-paced, high-energy environment.
Role: Provide superior service by analyzing customers' requests, ensuring compliance and accuracy, resolve/ escalate issues, follow requests through to completion, and communicate progress effectively to customers and internal teams Will support both Transactional Corporate Legal Document Fulfillment and Service of Process (SOP) functions. Assist our customers partner with government agencies to meet compliance regulations of owning and operating a business, from starting up, to closing shop, and everything in between. Reviews and submits initial filings, document requests (e.g., retrieval requests, incorporations, formations), perform status/compliance checks, and manage receipt/scanning/forwarding/retention of legal service of process. Learn the complex and comprehensive *** product line and jurisdictional rules and regulations; fielding incoming questions timely; reviewing and fulfilling incoming requests timely; assisting process servers; contributing to customer satisfaction and organizational success; participating in process improvement initiatives; and representing *** within the industry and territory.
Responsibilities: Process State or customer documents following established Standard Operating Procedures utilizing proprietary and Microsoft suite applications. Understand and follow security guidelines. Create process documentation. Assist in issue resolution with internal and external customers. Work with team members to assist in the training and implementation of process and policy changes. Assist customers, team members and/or vendors with training on products, jurisdictional. requirements using a consultative approach. Analyze data and recommend process improvements and reporting. Assist in special project work as assigned.
Minimum two years of customer service or related work experience. High school diploma or equivalent certification. College study preferred. Effective written and verbal communication skills along with the ability to manage and prioritize demands from multiple sources, external and internal. Proficient with Microsoft Office Suite applications including Word, Excel, and Outlook. Excellent data entry and analytical skills. Ability to multi-task and work in a fun but driven work environment. Demonstrate problem solving capability in a fast-paced, high-energy environment.