Fulfillment Associate
Axelon, Albany, NY, United States
Job Title: Fulfillment Associate
Location: Albany, NY
Pay Rate: $20 - $23/hr, W2
Duration: 6+ Month Contract - potential to convert ONSITE ONLY
8:00-5:00 2 openings 6 months, potential to convert Summary: Provide superior service by analyzing customers' requests, ensuring compliance and accuracy, resolving/escalating issues, following requests through to completion, and communicating progress effectively to customers and internal teams Support both Transactional Corporate Legal Document Fulfillment and Service of Process (SOP) functions Assist customers in partnering with government agencies to meet compliance regulations of owning and operating a business, from starting up to closing shop, and everything in between Review and submit initial filings, document requests (e.g., retrieval requests, incorporations, formations), perform status/compliance checks, and manage receipt/scanning/forwarding/retention of legal service of process Learn the complex and comprehensive product line and jurisdictional rules and regulations Responsibilities:
Process State or customer documents following established Standard Operating Procedures utilizing proprietary and Microsoft suite applications Understand and follow security guidelines Create process documentation Assist in issue resolution with internal and external customers Work with team members to assist in the training and implementation of process and policy changes Assist customers, team members, and/or vendors with training on products and jurisdictional requirements using a consultative approach Analyze data and recommend process improvements and reporting Assist in special project work as assigned Requirements:
Minimum two years of customer service or related work experience High school diploma or equivalent certification; college study preferred Effective written and verbal communication skills Ability to manage and prioritize demands from multiple sources, external and internal Proficient with Microsoft Office Suite applications including Word, Excel, and Outlook Excellent data entry and analytical skills Ability to multi-task and work in a fun but driven work environment Demonstrate problem-solving capability in a fast-paced, high-energy environment
Location: Albany, NY
Pay Rate: $20 - $23/hr, W2
Duration: 6+ Month Contract - potential to convert ONSITE ONLY
8:00-5:00 2 openings 6 months, potential to convert Summary: Provide superior service by analyzing customers' requests, ensuring compliance and accuracy, resolving/escalating issues, following requests through to completion, and communicating progress effectively to customers and internal teams Support both Transactional Corporate Legal Document Fulfillment and Service of Process (SOP) functions Assist customers in partnering with government agencies to meet compliance regulations of owning and operating a business, from starting up to closing shop, and everything in between Review and submit initial filings, document requests (e.g., retrieval requests, incorporations, formations), perform status/compliance checks, and manage receipt/scanning/forwarding/retention of legal service of process Learn the complex and comprehensive product line and jurisdictional rules and regulations Responsibilities:
Process State or customer documents following established Standard Operating Procedures utilizing proprietary and Microsoft suite applications Understand and follow security guidelines Create process documentation Assist in issue resolution with internal and external customers Work with team members to assist in the training and implementation of process and policy changes Assist customers, team members, and/or vendors with training on products and jurisdictional requirements using a consultative approach Analyze data and recommend process improvements and reporting Assist in special project work as assigned Requirements:
Minimum two years of customer service or related work experience High school diploma or equivalent certification; college study preferred Effective written and verbal communication skills Ability to manage and prioritize demands from multiple sources, external and internal Proficient with Microsoft Office Suite applications including Word, Excel, and Outlook Excellent data entry and analytical skills Ability to multi-task and work in a fun but driven work environment Demonstrate problem-solving capability in a fast-paced, high-energy environment