Client Retention Specialist
D&M Auto Leasing, Dallas, TX, United States
D&M Leasing, we are looking to hire a skilled Client Retention Specialist / BDC Representative to join our business development team. If you're energized by high call volume, love turning conversations into opportunities, and want to grow your career with a company recognized for excellence, we want to hear from you. The ideal candidate will have BDC or internet sales experience in a dealership.
Responsibilities:
-Skillfully handle heavy incoming phone and online inquiries
-High outbound phone work expectations for prospective clients
-Record customer information and feedback in our specialized software system
-Coordinate appointments and follow up with customers who missed appointments
-Maintain an in-depth understanding of our product offerings
-Always uphold strict confidentiality
-Demonstrate professionalism and respect in all interactions, whether on the phone or online
Qualifications:
-2 years of Dealership experience required
-Heavy call volume experience of outbound and inbound
-Essential multitasking and stress management skills
-A high sense of urgency and a commitment to making sound decisions
-Effective time management to meet and exceed company metrics and goals
-Self-motivated and independent, not discouraged by receiving no's on the phone
Benefits:
-Medical, Dental, Vision, 401k matching
-Highly Rated Dealership- Receiving dealer rater awards, 800 reputation awards, and best places to work awards
-Opportunity for Career Growth
-Ongoing training and development provided.
Key Details:
Work Schedule: Monday to Friday, 8:00 am to 5:00 pm at our Dallas office
Competitive base of $54,000 plus uncapped commission earnings that average $30,000-$50,000
#LI-Onsite
#LI-Onsite
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Responsibilities:
-Skillfully handle heavy incoming phone and online inquiries
-High outbound phone work expectations for prospective clients
-Record customer information and feedback in our specialized software system
-Coordinate appointments and follow up with customers who missed appointments
-Maintain an in-depth understanding of our product offerings
-Always uphold strict confidentiality
-Demonstrate professionalism and respect in all interactions, whether on the phone or online
Qualifications:
-2 years of Dealership experience required
-Heavy call volume experience of outbound and inbound
-Essential multitasking and stress management skills
-A high sense of urgency and a commitment to making sound decisions
-Effective time management to meet and exceed company metrics and goals
-Self-motivated and independent, not discouraged by receiving no's on the phone
Benefits:
-Medical, Dental, Vision, 401k matching
-Highly Rated Dealership- Receiving dealer rater awards, 800 reputation awards, and best places to work awards
-Opportunity for Career Growth
-Ongoing training and development provided.
Key Details:
Work Schedule: Monday to Friday, 8:00 am to 5:00 pm at our Dallas office
Competitive base of $54,000 plus uncapped commission earnings that average $30,000-$50,000
#LI-Onsite
#LI-Onsite
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.