CSM (North America)
Polar Analytics, New York, NY, United States
Who We Are
Polar is the complete data platform for omnichannel commerce. We connect every data source a brand runs on - Shopify, Amazon, NetSuite, Meta, Google, Klaviyo - into a single Snowflake warehouse, layer a commerce semantic layer on top, then add AI so operators can ask questions, get answers, and automate workflows without writing SQL. Our founders came from Turo and Airbnb in Silicon Valley. They built data platforms at scale and wanted to bring that level of sophistication to fast-growing commerce brands. We support 4,000+ merchants, and zero direct competition with a better solution. We serve brands like Quadlock, gorjana, Joseph Joseph, and ARMRA Colostrum. We shipped MCP integrations with Claude and ChatGPT, AI automations, and an AI Data Engineer that builds connectors on demand. Our positioning: the data layer to build agent workflows for commerce. Customers tell us things like "this is a dream come true - it feels like the first time they showed me Shopify". What You Will Do
You'll be the strategic layer between our product and the merchants who depend on it working directly with CMOs, growth marketers, and operators who think in ROAS, LTV, and retention. This isn't a support role. You'll: Own a portfolio of 50-70 accounts end-to-end (onboarding ? adoption ? expansion ? renewal) Run QBRs that change how brands think about their data, not just review dashboards Spot expansion opportunities before anyone asks and close them alongside Sales Turn customer problems into product improvements your field insights shape our roadmap Push back on customers professionally when they need a better path, not just validation Onboard new merchants hands-on and make sure they actually graduate to full product fluency We move quickly, optimize for outcomes over activity, and trust you to make the call without hand-holding. What You Bring
You've spent 3-5+ years in Customer Success at a B2B SaaS company, ideally one serving eCommerce brands. You understand what a drop in ROAS actually means. You've managed high account volumes and liked it. You think in revenue and retention, not tickets and NPS scores. Shopify ecosystem familiarity is a strong plus. Ex-DTC operators and ex-consultants who moved into SaaS tend to do exceptionally well here. If you're looking for more impact and ownership than your current role offers, apply below :)
Polar is the complete data platform for omnichannel commerce. We connect every data source a brand runs on - Shopify, Amazon, NetSuite, Meta, Google, Klaviyo - into a single Snowflake warehouse, layer a commerce semantic layer on top, then add AI so operators can ask questions, get answers, and automate workflows without writing SQL. Our founders came from Turo and Airbnb in Silicon Valley. They built data platforms at scale and wanted to bring that level of sophistication to fast-growing commerce brands. We support 4,000+ merchants, and zero direct competition with a better solution. We serve brands like Quadlock, gorjana, Joseph Joseph, and ARMRA Colostrum. We shipped MCP integrations with Claude and ChatGPT, AI automations, and an AI Data Engineer that builds connectors on demand. Our positioning: the data layer to build agent workflows for commerce. Customers tell us things like "this is a dream come true - it feels like the first time they showed me Shopify". What You Will Do
You'll be the strategic layer between our product and the merchants who depend on it working directly with CMOs, growth marketers, and operators who think in ROAS, LTV, and retention. This isn't a support role. You'll: Own a portfolio of 50-70 accounts end-to-end (onboarding ? adoption ? expansion ? renewal) Run QBRs that change how brands think about their data, not just review dashboards Spot expansion opportunities before anyone asks and close them alongside Sales Turn customer problems into product improvements your field insights shape our roadmap Push back on customers professionally when they need a better path, not just validation Onboard new merchants hands-on and make sure they actually graduate to full product fluency We move quickly, optimize for outcomes over activity, and trust you to make the call without hand-holding. What You Bring
You've spent 3-5+ years in Customer Success at a B2B SaaS company, ideally one serving eCommerce brands. You understand what a drop in ROAS actually means. You've managed high account volumes and liked it. You think in revenue and retention, not tickets and NPS scores. Shopify ecosystem familiarity is a strong plus. Ex-DTC operators and ex-consultants who moved into SaaS tend to do exceptionally well here. If you're looking for more impact and ownership than your current role offers, apply below :)