Senior Account Manager, Med Affairs Carmel - Indiana; Lambertville - New Jersey;
Real Chemistry, Inc., Carmel Hamlet, NY, United States
At Real Chemistry, making the world a healthier place isn’t just an aspiration—it’s our everyday reality. Our drive to transform healthcare is informed by our blend of deep scientific expertise, human‑centred creativity, and AI‑driven insights, fostering a unique environment where innovation thrives and our people are impact‑obsessed. As a global agency, we provide a full suite of services across healthcare communications and marketing to our clients, including top players in the pharmaceutical and biotech industries.
Our #LifeatRealChem culture is rooted in our people—we believe we are best together and are committed to excellence for both our clients and colleagues. Whether you're a seasoned professional or just starting your career, if you share our passion for healthcare and connection, we invite you to explore our opportunities.
Discover your purpose. Embrace innovation. Experience #LifeatRealChem.
Real Chemistry is looking for a Senior Account Manager join our growing team!
The Senior Account Manager for the Scientific and Medical Affairs is the client’s key day‑to‑day contact, managing relationships and helping to set their expectations of the agency. You make sure that your colleagues know what is going on and are delivering effectively. You are thinking about future opportunities as well as today’s work.
This is a hybrid role, based in any of our US offices—including New York City, Boston, Chicago, Carmel, or San Francisco—or remotely within the US, depending on team and business needs.
What you’ll do:
Provide regular status updates to the client; respond to queries and share recommendations (following discussion with account lead); manage client expectations on timelines, scope of project, etc.; take client briefs and clearly communicate to team members, implementing realistic project plans.
Take responsibility for the day‑to‑day management of your account, including running regular internal team meetings, flow of work, delegation of tasks, oversee status reports to ensure all team actions are complete and manage status of jobs across the account.
Own medium/large client projects, ensuring delivery to the highest possible standards within budget and agreed timeframes.
Maintain ongoing communication with the account lead on progress, alerting to barriers and proposing solutions.
Be aware of the client’s business priorities, program strategy and competitor activity.
Keep abreast of trends and developments in medical communications and pharma industries.
Identify areas for growth, evolve programs and share new ideas with team and client.
Be proactive with new business opportunities, flag relevant experience, contribute to credentials and pitch presentations.
Maintain understanding of account finances; support account lead with financial management.
Support new business research and ideation, participate in pitch presentations.
Pursue continuous professional development, work with manager to identify training opportunities.
This position is a perfect fit for you if:
Our Company values – Best Together, Impact‑Obsessed, Excellence Expected, Evolve Always, and Accountability with an ‘I’ – really speak to you.
You are adaptable, resilient, and OK with adjusting scope and responsibilities as we grow.
You are proactive, driven, resourceful with strong prioritization and a desire to dive into data.
You are a highly organized self‑starter, able to work independently and under tight deadlines.
What you should have:
Minimum of 3 years of prior experience in healthcare agency client services roles with medical affairs, publications, and/or medical information experience required.
Highly organized, mindful of deadlines, ability to manage multiple tasks based on priorities, strong attention to detail.
Independent thinker confident in taking ownership of assets and material development, while being a team player who enjoys collaboration.
Professional presence; performs with urgency and client‑service orientation.
Confident in managing upward, communicating with managers when deadlines will not be met or issues are foreseeable.
High energy; able to operate effectively in a fast‑paced, growing and evolving environment.
Demonstrated strong work ethic, track record of following through on client requests and delivering high‑quality deliverables on schedule and on budget.
Ability to work independently and as part of a team.
Competent in Microsoft Word, PowerPoint, Excel, and Outlook.
Experienced in developing client relationships and networking.
Comprehension of project and account objectives, contributing to strategic planning.
Ability to devise and articulate solutions to problems on an ongoing basis.
Ability to clearly communicate project updates, scopes and recommendations to clients.
Veeva and/or iEnvision experience recommended but not required.
BA or equivalent work experience required.
Pay Range:
$80,000.00 – $100,000.00
Benefits:
Real Chemistry offers a comprehensive benefit program and perks, tailored to your region. Globally, this includes offices in our key markets with free snacks to keep you running all day long, generous holiday and paid time off, options for private medical, dental, and vision plans, and support in saving for the future. Other perks include mental wellness coaching and support and access to more than 13,000 online classes with LinkedIn Learning. Learn more about our great benefits and perks and search specific offerings in your region at: www.realchemistrybenefits.com.
Hybrid work policy:
Since the pandemic, we have adapted to how our people told us they want to work. We have office locations in cities in the US, UK, and Europe with many employees and clients that serve as hubs where and when they need us. For employees who are within an hour of one of our offices, we expect attendance in the office two days per week, either at a Real Chemistry office or onsite with clients. We are also actively opening new office locations, so if one opens near you, our Real HART policy will apply. We are not looking for attendance for the sake of attendance but believe that the opportunity to coordinate in‑office team meetings, 1:1 meetings with managers, taking advantage of on‑site learning, and connecting with client partners is critical to delivering on our purpose of making healthcare what it should be. Outside of these offices, we have regions where people work remotely but come together quarterly for collaboration, culture and learning opportunities. Real Chemistry believes we are best together – and our workplace strategy fosters connection and collaboration in person – but also supports flexibility for our people.
Equal Opportunity Employer:
Real Chemistry is an Equal Opportunity employer. We continually strive to build and sustain an inclusive and equitable work environment where our employees feel empowered to leverage all they bring from their personal lived experience and professional expertise, to make our team the best in the industry. We encourage motivated and qualified applicants to apply without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity/expression, ethnic or national origin, age, physical or mental disability, genetic information, marital information, or any other characteristic protected by federal, state, or local employment discrimination laws where Real Chemistry operates. Should you require accommodations throughout the interview process please let your recruiter know.
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Our #LifeatRealChem culture is rooted in our people—we believe we are best together and are committed to excellence for both our clients and colleagues. Whether you're a seasoned professional or just starting your career, if you share our passion for healthcare and connection, we invite you to explore our opportunities.
Discover your purpose. Embrace innovation. Experience #LifeatRealChem.
Real Chemistry is looking for a Senior Account Manager join our growing team!
The Senior Account Manager for the Scientific and Medical Affairs is the client’s key day‑to‑day contact, managing relationships and helping to set their expectations of the agency. You make sure that your colleagues know what is going on and are delivering effectively. You are thinking about future opportunities as well as today’s work.
This is a hybrid role, based in any of our US offices—including New York City, Boston, Chicago, Carmel, or San Francisco—or remotely within the US, depending on team and business needs.
What you’ll do:
Provide regular status updates to the client; respond to queries and share recommendations (following discussion with account lead); manage client expectations on timelines, scope of project, etc.; take client briefs and clearly communicate to team members, implementing realistic project plans.
Take responsibility for the day‑to‑day management of your account, including running regular internal team meetings, flow of work, delegation of tasks, oversee status reports to ensure all team actions are complete and manage status of jobs across the account.
Own medium/large client projects, ensuring delivery to the highest possible standards within budget and agreed timeframes.
Maintain ongoing communication with the account lead on progress, alerting to barriers and proposing solutions.
Be aware of the client’s business priorities, program strategy and competitor activity.
Keep abreast of trends and developments in medical communications and pharma industries.
Identify areas for growth, evolve programs and share new ideas with team and client.
Be proactive with new business opportunities, flag relevant experience, contribute to credentials and pitch presentations.
Maintain understanding of account finances; support account lead with financial management.
Support new business research and ideation, participate in pitch presentations.
Pursue continuous professional development, work with manager to identify training opportunities.
This position is a perfect fit for you if:
Our Company values – Best Together, Impact‑Obsessed, Excellence Expected, Evolve Always, and Accountability with an ‘I’ – really speak to you.
You are adaptable, resilient, and OK with adjusting scope and responsibilities as we grow.
You are proactive, driven, resourceful with strong prioritization and a desire to dive into data.
You are a highly organized self‑starter, able to work independently and under tight deadlines.
What you should have:
Minimum of 3 years of prior experience in healthcare agency client services roles with medical affairs, publications, and/or medical information experience required.
Highly organized, mindful of deadlines, ability to manage multiple tasks based on priorities, strong attention to detail.
Independent thinker confident in taking ownership of assets and material development, while being a team player who enjoys collaboration.
Professional presence; performs with urgency and client‑service orientation.
Confident in managing upward, communicating with managers when deadlines will not be met or issues are foreseeable.
High energy; able to operate effectively in a fast‑paced, growing and evolving environment.
Demonstrated strong work ethic, track record of following through on client requests and delivering high‑quality deliverables on schedule and on budget.
Ability to work independently and as part of a team.
Competent in Microsoft Word, PowerPoint, Excel, and Outlook.
Experienced in developing client relationships and networking.
Comprehension of project and account objectives, contributing to strategic planning.
Ability to devise and articulate solutions to problems on an ongoing basis.
Ability to clearly communicate project updates, scopes and recommendations to clients.
Veeva and/or iEnvision experience recommended but not required.
BA or equivalent work experience required.
Pay Range:
$80,000.00 – $100,000.00
Benefits:
Real Chemistry offers a comprehensive benefit program and perks, tailored to your region. Globally, this includes offices in our key markets with free snacks to keep you running all day long, generous holiday and paid time off, options for private medical, dental, and vision plans, and support in saving for the future. Other perks include mental wellness coaching and support and access to more than 13,000 online classes with LinkedIn Learning. Learn more about our great benefits and perks and search specific offerings in your region at: www.realchemistrybenefits.com.
Hybrid work policy:
Since the pandemic, we have adapted to how our people told us they want to work. We have office locations in cities in the US, UK, and Europe with many employees and clients that serve as hubs where and when they need us. For employees who are within an hour of one of our offices, we expect attendance in the office two days per week, either at a Real Chemistry office or onsite with clients. We are also actively opening new office locations, so if one opens near you, our Real HART policy will apply. We are not looking for attendance for the sake of attendance but believe that the opportunity to coordinate in‑office team meetings, 1:1 meetings with managers, taking advantage of on‑site learning, and connecting with client partners is critical to delivering on our purpose of making healthcare what it should be. Outside of these offices, we have regions where people work remotely but come together quarterly for collaboration, culture and learning opportunities. Real Chemistry believes we are best together – and our workplace strategy fosters connection and collaboration in person – but also supports flexibility for our people.
Equal Opportunity Employer:
Real Chemistry is an Equal Opportunity employer. We continually strive to build and sustain an inclusive and equitable work environment where our employees feel empowered to leverage all they bring from their personal lived experience and professional expertise, to make our team the best in the industry. We encourage motivated and qualified applicants to apply without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity/expression, ethnic or national origin, age, physical or mental disability, genetic information, marital information, or any other characteristic protected by federal, state, or local employment discrimination laws where Real Chemistry operates. Should you require accommodations throughout the interview process please let your recruiter know.
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