Customer Service Representative
Lincoln Waste Solutions, Windsor, CT, United States
Company Overview
At Lincoln Waste Solutions, powered by Reconomy, our vision is a waste‑free world where resources are conserved and economic growth is achieved through sustainable, circular practices. We offer a full‑service management approach for all types of waste and recycling, including recycling, waste consulting, hauler management, and back‑office support. With a proven track record and strong partnerships with over 6,000 haulers, we help clients worldwide achieve greater waste efficiency, increased recycling, improved sustainability data, and cost savings.
About the Role The
Customer Service Representative
provides exceptional service to customers by handling inquiries, resolving complaints, processing orders, and offering service information. The ideal candidate is patient, empathetic, and passionate about helping people while maintaining a professional attitude.
Responsibilities
Provide prompt and professional responses to customer inquiries—whether in person, by phone, or via email—to ensure timely resolution and uphold high service standards.
Escalate complex or priority concerns to appropriate teams.
Collaborate with other departments to efficiently and accurately resolve issues, ensuring seamless cross‑functional alignment and timely outcomes.
Accurately document all interactions and updates in the CRM system.
Identify priority or complex issues and elevate them to the appropriate teams or leadership to ensure swift resolution and maintain operational effectiveness.
Create purchase orders and maintain proper records for billing compliance.
Meet or exceed performance metrics, including response time, resolution rates, and customer satisfaction.
Recommend improvements to processes and procedures to enhance operational efficiency and strengthen overall performance.
Qualifications
Minimum high‑school diploma.
3+ years of experience in customer service.
Strong communication skills.
Proven ability to multi‑task and effectively coordinate initiatives with several internal department representatives.
Attention to detail.
Excellent problem‑solving skills.
Proficiency with Microsoft Office and CRM.
Benefits
Comprehensive health and dental benefits.
Employer matching of employee retirement contribution.
Supportive work‑life balance: hybrid/in‑office work schedule.
Support for professional development.
Dynamic and international working environment.
Collaboration with Reconomy teams across the Americas and periodically with other regions.
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About the Role The
Customer Service Representative
provides exceptional service to customers by handling inquiries, resolving complaints, processing orders, and offering service information. The ideal candidate is patient, empathetic, and passionate about helping people while maintaining a professional attitude.
Responsibilities
Provide prompt and professional responses to customer inquiries—whether in person, by phone, or via email—to ensure timely resolution and uphold high service standards.
Escalate complex or priority concerns to appropriate teams.
Collaborate with other departments to efficiently and accurately resolve issues, ensuring seamless cross‑functional alignment and timely outcomes.
Accurately document all interactions and updates in the CRM system.
Identify priority or complex issues and elevate them to the appropriate teams or leadership to ensure swift resolution and maintain operational effectiveness.
Create purchase orders and maintain proper records for billing compliance.
Meet or exceed performance metrics, including response time, resolution rates, and customer satisfaction.
Recommend improvements to processes and procedures to enhance operational efficiency and strengthen overall performance.
Qualifications
Minimum high‑school diploma.
3+ years of experience in customer service.
Strong communication skills.
Proven ability to multi‑task and effectively coordinate initiatives with several internal department representatives.
Attention to detail.
Excellent problem‑solving skills.
Proficiency with Microsoft Office and CRM.
Benefits
Comprehensive health and dental benefits.
Employer matching of employee retirement contribution.
Supportive work‑life balance: hybrid/in‑office work schedule.
Support for professional development.
Dynamic and international working environment.
Collaboration with Reconomy teams across the Americas and periodically with other regions.
#J-18808-Ljbffr