Asset Protection Coordinator
CVS Health, New York, NY, United States
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
Job Purpose & Summary The purpose of the Asset Protection Coordinator (APC) is to improve the retail customer experience and mitigate company losses to external theft in their assigned store. This position requires superior customer service skills and experience implementing loss prevention and operational strategies. The APC reports directly to the District Asset Protection Leader and collaborates closely with store leadership and specialized divisions within the Asset Protection Department. The APC monitors store activity, gathers theft-related information, and focuses on preventing theft through a visible presence and customer service.
Primary Job Duties & Responsibilities
Provides attentive, friendly customer service; greets all customers, answers questions, and assists with opening and securing locked shelves and showcases as requested.
Moves throughout the store to monitor assigned locations for theft-inducing activities; communicates observations to Store Management and seeks guidance if theft is suspected, without apprehending shoplifters.
Regularly inspects high‑risk product categories to detect and deter theft activity.
Ensures use of approved asset/product protection equipment and the security labeling program.
Prepares External Theft reports in the Auror system as incidents occur and monitors feeds to gather and share intelligence on known repeat offenders with key stakeholders.
Required Qualifications
Physical abilities to stand, move throughout the store, stoop, kneel, crouch, reach, grasp, and apply security tags and keys as needed.
Excellent observational skills, able to recall and describe detailed facts and read small print on labels or tags.
Strong customer‑service communication, both verbal and written, including preparation of external theft reports.
Commitment to a flexible schedule that includes nights and weekends.
Responsibilities – % Time Provide customer service to prevent theft and reduce friction caused by product protection by unlocking and securing devices as needed – 60%
External Theft Reporting and review potential links of habitual offenders in Auror System; proactive intelligence sharing with DAPL, ORC Team and Store Manager – 30%
Monitor store compliance with AM-related programs that prevent external theft; take corrective action and report findings – 10%
Preferred Equivalent Experience High School Diploma or General Equivalent Development (GED)
Anticipated Weekly Hours 40
Time Type Full time
Pay Range $19.00 - $28.00
Great Benefits For Great People This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families, including medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
Application closes on 06/09/2026.
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Job Purpose & Summary The purpose of the Asset Protection Coordinator (APC) is to improve the retail customer experience and mitigate company losses to external theft in their assigned store. This position requires superior customer service skills and experience implementing loss prevention and operational strategies. The APC reports directly to the District Asset Protection Leader and collaborates closely with store leadership and specialized divisions within the Asset Protection Department. The APC monitors store activity, gathers theft-related information, and focuses on preventing theft through a visible presence and customer service.
Primary Job Duties & Responsibilities
Provides attentive, friendly customer service; greets all customers, answers questions, and assists with opening and securing locked shelves and showcases as requested.
Moves throughout the store to monitor assigned locations for theft-inducing activities; communicates observations to Store Management and seeks guidance if theft is suspected, without apprehending shoplifters.
Regularly inspects high‑risk product categories to detect and deter theft activity.
Ensures use of approved asset/product protection equipment and the security labeling program.
Prepares External Theft reports in the Auror system as incidents occur and monitors feeds to gather and share intelligence on known repeat offenders with key stakeholders.
Required Qualifications
Physical abilities to stand, move throughout the store, stoop, kneel, crouch, reach, grasp, and apply security tags and keys as needed.
Excellent observational skills, able to recall and describe detailed facts and read small print on labels or tags.
Strong customer‑service communication, both verbal and written, including preparation of external theft reports.
Commitment to a flexible schedule that includes nights and weekends.
Responsibilities – % Time Provide customer service to prevent theft and reduce friction caused by product protection by unlocking and securing devices as needed – 60%
External Theft Reporting and review potential links of habitual offenders in Auror System; proactive intelligence sharing with DAPL, ORC Team and Store Manager – 30%
Monitor store compliance with AM-related programs that prevent external theft; take corrective action and report findings – 10%
Preferred Equivalent Experience High School Diploma or General Equivalent Development (GED)
Anticipated Weekly Hours 40
Time Type Full time
Pay Range $19.00 - $28.00
Great Benefits For Great People This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families, including medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
Application closes on 06/09/2026.
#J-18808-Ljbffr