Personal Banker
PNC, Springfield, IL, United States
Position Overview
At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Personal Banker within PNC's Retail Banking organization, you will be based in Springfield, IL.
Job Description
Acquires and deepens the branch customer base through proactive sales and service activities. Manages the customer experience, identifying opportunities to improve the customer's financial wellbeing, collaborating with ecosystem partners, and positioning PNC solutions to drive new revenue and customer loyalty.
Drives proactive sales conversations through internal and outbound interactions with a defined sales process including outbound calling, service-to-sales, teller interactions, appointment setting and effective lobby engagement, ultimately elevating client loyalty.
Creates customer loyalty and grows customer share of wallet through a differentiated customer experience. Performs lobby engagement activities to connect with customers and position PNC products to meet their needs, and educates customers on options for managing financial transactions using technology, tools and resources.
Applies product and procedural knowledge to identify, mitigate and solve customer problems effectively to drive customer loyalty.
Manages risk through adherence to all policies and procedures, demonstrates sound judgment within established limits, and participates in branch daily operations to ensure efficient and accurate completion.
Employee Expectations
Customer Focused – Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
Managing Risk – Assessing and effectively managing all of the risks associated with business objectives and activities to ensure adherence to and support of PNC's Enterprise Risk Management Framework.
Qualifications
Preferred Skills:
Accountability, Banking, Client Loyalty, Customer Experience (CX), Customer Service, Identifying Opportunities, Leveraging Technology, Proactive Sales.
Competencies:
Banking Products, Digital Awareness, Effective Communications, Managing Multiple Priorities, Matrix Management, Problem Solving, Prospecting, Retail Lending, Selling, Understanding Customer Needs.
Work Experience:
Typically requires an associate degree or equivalent, 3+ years experience, or a comparable combination of education, job‑specific certification(s), and experience (including military service) may be considered.
Education:
No degree required.
Certifications/Licenses:
No required certifications. Candidates will be subject to background checks required by Consumer Financial Protection Bureau regulations.
Pay Transparency Base Salary: $44,720.00 – $57,500.00. Salaries may vary based on geographic location, market data and individual skills, experience, and education. This role is incentive eligible with payment based upon company, business and/or individual performance.
Benefits PNC offers a comprehensive range of benefits to help meet your needs now and in the future, including medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options, life insurance, short and long‑term disability protection, 401(k) with PNC match, pension and stock purchase plans, dependent care reimbursement, back‑up child/elder care, adoption and surrogacy reimbursement, educational assistance, and a robust wellness program. Paid time off includes maternity/parental leave, up to 11 paid holidays, 9 occasional absence days, and between 15 to 25 vacation days per year depending on career level and years of service.
Disability Accommodations Statement If an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com. Include “accommodation request” in the subject line and provide your name, job ID, and preferred contact method. You may also call 877‑968‑7762 and say “Workday” for accommodation assistance. All information will be kept confidential and used only to provide needed reasonable accommodations.
Equal Employment Opportunity (EEO) PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit hiring of individuals with certain criminal history.
California Residents Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.
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Job Description
Acquires and deepens the branch customer base through proactive sales and service activities. Manages the customer experience, identifying opportunities to improve the customer's financial wellbeing, collaborating with ecosystem partners, and positioning PNC solutions to drive new revenue and customer loyalty.
Drives proactive sales conversations through internal and outbound interactions with a defined sales process including outbound calling, service-to-sales, teller interactions, appointment setting and effective lobby engagement, ultimately elevating client loyalty.
Creates customer loyalty and grows customer share of wallet through a differentiated customer experience. Performs lobby engagement activities to connect with customers and position PNC products to meet their needs, and educates customers on options for managing financial transactions using technology, tools and resources.
Applies product and procedural knowledge to identify, mitigate and solve customer problems effectively to drive customer loyalty.
Manages risk through adherence to all policies and procedures, demonstrates sound judgment within established limits, and participates in branch daily operations to ensure efficient and accurate completion.
Employee Expectations
Customer Focused – Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
Managing Risk – Assessing and effectively managing all of the risks associated with business objectives and activities to ensure adherence to and support of PNC's Enterprise Risk Management Framework.
Qualifications
Preferred Skills:
Accountability, Banking, Client Loyalty, Customer Experience (CX), Customer Service, Identifying Opportunities, Leveraging Technology, Proactive Sales.
Competencies:
Banking Products, Digital Awareness, Effective Communications, Managing Multiple Priorities, Matrix Management, Problem Solving, Prospecting, Retail Lending, Selling, Understanding Customer Needs.
Work Experience:
Typically requires an associate degree or equivalent, 3+ years experience, or a comparable combination of education, job‑specific certification(s), and experience (including military service) may be considered.
Education:
No degree required.
Certifications/Licenses:
No required certifications. Candidates will be subject to background checks required by Consumer Financial Protection Bureau regulations.
Pay Transparency Base Salary: $44,720.00 – $57,500.00. Salaries may vary based on geographic location, market data and individual skills, experience, and education. This role is incentive eligible with payment based upon company, business and/or individual performance.
Benefits PNC offers a comprehensive range of benefits to help meet your needs now and in the future, including medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options, life insurance, short and long‑term disability protection, 401(k) with PNC match, pension and stock purchase plans, dependent care reimbursement, back‑up child/elder care, adoption and surrogacy reimbursement, educational assistance, and a robust wellness program. Paid time off includes maternity/parental leave, up to 11 paid holidays, 9 occasional absence days, and between 15 to 25 vacation days per year depending on career level and years of service.
Disability Accommodations Statement If an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com. Include “accommodation request” in the subject line and provide your name, job ID, and preferred contact method. You may also call 877‑968‑7762 and say “Workday” for accommodation assistance. All information will be kept confidential and used only to provide needed reasonable accommodations.
Equal Employment Opportunity (EEO) PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit hiring of individuals with certain criminal history.
California Residents Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.
#J-18808-Ljbffr