Call Center Representative
Classic Aire Care, Saint Louis, MO, United States
Job Description
Classic Aire Care has an immediate opening for a full-time
Call Center Representative . The call center operates from 7am to 7pm, Monday through Sunday. Classic Aire Care is an HVAC and plumbing service provider celebrating nearly 100 years of operation and is the largest and most trusted replacement HVAC contractor in the St. Louis metro area. We specialize in maintaining, servicing, and installing complete comfort and plumbing systems for residential and commercial properties.
We look for candidates who share our core values: Do the right thing; Care about people; Have a positive attitude; and are hardworking professionals.
Primary Job Function
Answer incoming calls and email inquiries.
Schedule appointments for field service personnel and sales staff.
Make outbound marketing and scheduling calls.
Edit customer database as necessary.
Multi‑task by navigating our software program while on the phone with customers and technicians. Hours include evenings and some weekend.
Experience in HVAC and plumbing industry is a plus. Familiarity with Service Titan or other dispatching software is advantageous.
Benefits
Medical Insurance
Dental Insurance
Vision Insurance
Generous 401(k) Plan and matching
Life Insurance
Flexible Spending Account (FSA)
Paid Holidays and Paid Time Off
A fun place to work with recognition and rewards
Casual dress code
Flexible schedule
Qualifications
3+ years of customer service in a fast‑paced call center environment.
Commitment to superior customer service.
Ability to work well under pressure and in fast‑paced situations.
Team player willing to work as part of a team.
Confidence on the phone and professional attitude.
Positive attitude.
Knowledge of Microsoft Office and E‑communications.
HVAC and/or plumbing knowledge is a plus.
High School diploma or GED equivalent.
Ability to pass a drug screen and background check.
Work Location: In person
Heartland Home Service is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
#J-18808-Ljbffr
Call Center Representative . The call center operates from 7am to 7pm, Monday through Sunday. Classic Aire Care is an HVAC and plumbing service provider celebrating nearly 100 years of operation and is the largest and most trusted replacement HVAC contractor in the St. Louis metro area. We specialize in maintaining, servicing, and installing complete comfort and plumbing systems for residential and commercial properties.
We look for candidates who share our core values: Do the right thing; Care about people; Have a positive attitude; and are hardworking professionals.
Primary Job Function
Answer incoming calls and email inquiries.
Schedule appointments for field service personnel and sales staff.
Make outbound marketing and scheduling calls.
Edit customer database as necessary.
Multi‑task by navigating our software program while on the phone with customers and technicians. Hours include evenings and some weekend.
Experience in HVAC and plumbing industry is a plus. Familiarity with Service Titan or other dispatching software is advantageous.
Benefits
Medical Insurance
Dental Insurance
Vision Insurance
Generous 401(k) Plan and matching
Life Insurance
Flexible Spending Account (FSA)
Paid Holidays and Paid Time Off
A fun place to work with recognition and rewards
Casual dress code
Flexible schedule
Qualifications
3+ years of customer service in a fast‑paced call center environment.
Commitment to superior customer service.
Ability to work well under pressure and in fast‑paced situations.
Team player willing to work as part of a team.
Confidence on the phone and professional attitude.
Positive attitude.
Knowledge of Microsoft Office and E‑communications.
HVAC and/or plumbing knowledge is a plus.
High School diploma or GED equivalent.
Ability to pass a drug screen and background check.
Work Location: In person
Heartland Home Service is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
#J-18808-Ljbffr