Call Center Representative
Perdue Brandon Fielder Collins & Mott, LLP, Lubbock, TX, United States
Established in Amarillo, Texas in 1970, Perdue Brandon Fielder Collins & Mott LLP ("Perdue Brandon") is one of the oldest law firms providing collection services and related legal representation to government entities. Our clients include school districts, cities, counties, hospital districts, appraisal districts and other governmental entities. Perdue Brandon continues to grow and currently has 15 primary offices in Texas and multiple satellite locations in Texas, Oklahoma, and Florida servicing clients in nine states.
Position Summary Perdue Brandon is a high‑volume collection firm that offers a professional, yet casual environment. We are in search of a team member for our Collections Department to assist in the collection of delinquent tax accounts through varying communication methods and possible suit preparation. We pay our Call Center Representatives a competitive wage of $15.00 per hour.
Essential Job Functions
Receive high volume of inbound phone calls
Make outbound calls to account owners
Track correspondence sent, received or requiring further action in account management system
Research owner contact information as needed
Meet daily, weekly and monthly production objectives
Be accountable for call quality, attendance, and adherence to work schedule results
Experience Requirements
Previous Office Experience (Preferred)
Experience in a law office, collections environment or tax office (Preferred)
Education Requirements
High School diploma or equivalent (Required)
Some College (Preferred)
Experience in customer service (Preferred)
Competencies / Skills Essential Skills
Strong oral and written communication skills
Proficiency in Microsoft Office, specifically Word, Excel and Outlook
Ability to meet deadlines, work under pressure and prioritize tasks
Strict attention to detail
Ability to work independently
Strong proficiency at multi‑tasking
Punctuality and dependability
Preferred Skills
Decision‑making skills: ability to work independently and make decisions that balance the interests of the firm and the customer
Conflict resolution skills: ability to respond to difficult behavior with diplomacy and tact
Ability to work under pressure and demonstrate a healthy response to stressful situations
Adaptability and teamwork: acceptance and implementation of coaching and feedback to achieve individual and team performance goals
Work Environment This Position Involves
Sitting at a computer most of the day
Utilizing a headset and being on the phone frequently
On‑the‑job training
Annual performance reviews
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Position Summary Perdue Brandon is a high‑volume collection firm that offers a professional, yet casual environment. We are in search of a team member for our Collections Department to assist in the collection of delinquent tax accounts through varying communication methods and possible suit preparation. We pay our Call Center Representatives a competitive wage of $15.00 per hour.
Essential Job Functions
Receive high volume of inbound phone calls
Make outbound calls to account owners
Track correspondence sent, received or requiring further action in account management system
Research owner contact information as needed
Meet daily, weekly and monthly production objectives
Be accountable for call quality, attendance, and adherence to work schedule results
Experience Requirements
Previous Office Experience (Preferred)
Experience in a law office, collections environment or tax office (Preferred)
Education Requirements
High School diploma or equivalent (Required)
Some College (Preferred)
Experience in customer service (Preferred)
Competencies / Skills Essential Skills
Strong oral and written communication skills
Proficiency in Microsoft Office, specifically Word, Excel and Outlook
Ability to meet deadlines, work under pressure and prioritize tasks
Strict attention to detail
Ability to work independently
Strong proficiency at multi‑tasking
Punctuality and dependability
Preferred Skills
Decision‑making skills: ability to work independently and make decisions that balance the interests of the firm and the customer
Conflict resolution skills: ability to respond to difficult behavior with diplomacy and tact
Ability to work under pressure and demonstrate a healthy response to stressful situations
Adaptability and teamwork: acceptance and implementation of coaching and feedback to achieve individual and team performance goals
Work Environment This Position Involves
Sitting at a computer most of the day
Utilizing a headset and being on the phone frequently
On‑the‑job training
Annual performance reviews
#J-18808-Ljbffr