Resident Relations Director
Allegro Senior Living, LLC, Florida, NY, United States
Job Description
Allegro Living serves as the parent company of Allegro Management Company and Spring Arbor Management Company, uniting decades of senior living expertise under one trusted name. Formed through the 2025 merger of two well-established brands, Allegro Living is building a premier senior living platform defined by inspired lifestyles, compassionate care, and meaningful regional reach. The only thing we're missing is YOU!
Allegro Parkland is Hiring a Resident Relations Director! Looking to grow your career in senior living leadership? This role is a great opportunity for someone with a
sales background
who is ready to take the next step toward future leadership, such as an Executive Director role.
This position plays a critical role in ensuring a smooth and successful move‑in experience for our residents and families.
What we’re looking for:
✨ A strong
team player
who collaborates well with nursing, administration, and sales
Someone who understands this is a
highly detail‑oriented, clerical role
⏰ Ability to manage
deadlines and perform under pressure
Persistence
in collecting move‑in paperwork and ensuring completion
Exceptional
attention to detail —accuracy is critical
This is where relationships, organization, and precision come together.
The primary responsibility of the
Resident Relations Director (RRD)
is to serve as a liaison to residents. The RRD is responsible for planning, development, evaluation, improvement of resident orientation, and services and insuring residents’ needs are met before, during, and after move in. RRD will also assist Sales & Marketing with all resident move‑ins (all levels of care) and on‑site transfers to keep occupancy levels high.
Areas of Responsibility
Plan, implement, coordinate, and evaluate the provision of high‑quality services and resident satisfaction programs needed and/or desired by residents.
Maintain resident satisfaction through ongoing solicitation and measurement of resident feedback, implementation of resident suggestions, interactive problem solving with residents, and an annual evaluation/quality assurance program.
Answer inquiry calls and internet inquiries using appropriate forms to communicate all activity to Sales and Marketing.
Plan and coordinate all resident move‑ins to community (all levels of care) and on‑site transfers, working closely with the Lead Senior Living Advisor and the Sales & Marketing team.
Complete pre‑move‑in inspection and check keys to apartment 72 hours prior to move‑in and report any unfavorable conditions to Maintenance Director and Executive Director.
Prepare all required paperwork, schedule, and facilitate resident agreement signings, and assure smooth transition into community.
Other job duties assigned – see full job description.
Required Qualifications
Must be a minimum of 18 years of age.
At least three (3) years of progressively responsible work experience in the senior living industry or related field.
Working knowledge of practices and procedures, laws, regulations, and guidelines pertaining to senior living care.
Must have positive Criminal Background Screening.
Must possess valid driver’s license and have an acceptable Department of Motor Vehicle (DMV) record; the record must be checked annually.
The Community is a drug free workplace; associates are subject to adherence to the Company Drug Free Workplace policy.
Related four‑year college degree or equivalent experience preferred.
Creativity and excellent organizational skills vital.
Allegro Living, LLC is an Equal Opportunity Employer Allegro Living, LLC is an equal opportunity employer and makes employment decisions on the basis of merit. We want to have the best available person in every job. It is the policy of Allegro Living to grant equal employment opportunities to all qualified persons without regard to race, color, creed, sex, religion, age, national origin, marital status, sexual orientation, citizenship, physical or mental disability that does not prohibit performance of essential job functions, veteran's status, or any other conditions or identifications against which discrimination is prohibited.
#J-18808-Ljbffr
Allegro Parkland is Hiring a Resident Relations Director! Looking to grow your career in senior living leadership? This role is a great opportunity for someone with a
sales background
who is ready to take the next step toward future leadership, such as an Executive Director role.
This position plays a critical role in ensuring a smooth and successful move‑in experience for our residents and families.
What we’re looking for:
✨ A strong
team player
who collaborates well with nursing, administration, and sales
Someone who understands this is a
highly detail‑oriented, clerical role
⏰ Ability to manage
deadlines and perform under pressure
Persistence
in collecting move‑in paperwork and ensuring completion
Exceptional
attention to detail —accuracy is critical
This is where relationships, organization, and precision come together.
The primary responsibility of the
Resident Relations Director (RRD)
is to serve as a liaison to residents. The RRD is responsible for planning, development, evaluation, improvement of resident orientation, and services and insuring residents’ needs are met before, during, and after move in. RRD will also assist Sales & Marketing with all resident move‑ins (all levels of care) and on‑site transfers to keep occupancy levels high.
Areas of Responsibility
Plan, implement, coordinate, and evaluate the provision of high‑quality services and resident satisfaction programs needed and/or desired by residents.
Maintain resident satisfaction through ongoing solicitation and measurement of resident feedback, implementation of resident suggestions, interactive problem solving with residents, and an annual evaluation/quality assurance program.
Answer inquiry calls and internet inquiries using appropriate forms to communicate all activity to Sales and Marketing.
Plan and coordinate all resident move‑ins to community (all levels of care) and on‑site transfers, working closely with the Lead Senior Living Advisor and the Sales & Marketing team.
Complete pre‑move‑in inspection and check keys to apartment 72 hours prior to move‑in and report any unfavorable conditions to Maintenance Director and Executive Director.
Prepare all required paperwork, schedule, and facilitate resident agreement signings, and assure smooth transition into community.
Other job duties assigned – see full job description.
Required Qualifications
Must be a minimum of 18 years of age.
At least three (3) years of progressively responsible work experience in the senior living industry or related field.
Working knowledge of practices and procedures, laws, regulations, and guidelines pertaining to senior living care.
Must have positive Criminal Background Screening.
Must possess valid driver’s license and have an acceptable Department of Motor Vehicle (DMV) record; the record must be checked annually.
The Community is a drug free workplace; associates are subject to adherence to the Company Drug Free Workplace policy.
Related four‑year college degree or equivalent experience preferred.
Creativity and excellent organizational skills vital.
Allegro Living, LLC is an Equal Opportunity Employer Allegro Living, LLC is an equal opportunity employer and makes employment decisions on the basis of merit. We want to have the best available person in every job. It is the policy of Allegro Living to grant equal employment opportunities to all qualified persons without regard to race, color, creed, sex, religion, age, national origin, marital status, sexual orientation, citizenship, physical or mental disability that does not prohibit performance of essential job functions, veteran's status, or any other conditions or identifications against which discrimination is prohibited.
#J-18808-Ljbffr