Resident Manager
Four Seasons Hotels and Resorts, Nashville, TN, United States
About Four Seasons
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
About the location Write your own music city story. Let us show you the real Nashville, connecting you to the creative spirit of the city’s artisans. Four Seasons is the new social hub of downtown Nashville’s SoBro neighbourhood, just steps from music, sports and entertainment. Feel the rhythm of our vibrant restaurants and event spaces, and the harmony of our Spa and rooftop pool – celebrating nature with views of the Cumberland River and Riverfront Park. With unparalleled Four Seasons service and warm Southern hospitality, we’ll inspire a truly authentic experience of Music City.
The Resident Manager at Four Seasons Nashville The Resident Manager at Four Seasons Nashville is responsible for ensuring the comfort, safety, and overall satisfaction of residence owners and guests while protecting and maintaining all residential assets. This leadership role manages the Residences team and operations in alignment with Four Seasons culture, standards, and Home Owner Association (HOA) requirements.
What You Will Do
Build meaningful relationships with residence owners by understanding their preferences, family members, visitors, and approved vendors
Provide personalized service, follow up on service recovery opportunities, and recognize special occasions and resident milestones
Serve as the primary liaison between the Hotel and the Residences, communicating hotel events, updates, and service standards
Maintain the physical condition of the residences, including public areas, back-of-house spaces, parking areas, landscaping, and equipment
Conduct regular property inspections, maintain detailed reports, and ensure compliance with all health and safety standards
Oversee all aspects of people leadership, including hiring, scheduling, training, coaching, performance management, payroll, and employee relations
Ensure compliance with Residences policies, HOA agreements, operating procedures, and rules for both residents and staff
Manage inventory, supplies, and equipment, ensuring proper par levels and operational readiness
Obtain bids for repairs or replacements when required and manage costs within approved budgets
Ensure smooth coordination of owner move-ins, move-outs, deliveries, and vendor access
Uphold Four Seasons Category One and Category Two Work Rules and Standards of Conduct
Foster a professional, respectful, and collaborative work environment
What You Bring
College education required; hotel management or business administration degree preferred
5–10 years of management experience in a Rooms Division, luxury residential, or hospitality operation
Strong leadership skills with the ability to manage and motivate teams of approximately 10–35 employees
Working knowledge of residential operations, guest services, and Four Seasons service standards
Excellent verbal and written communication skills in English
Flexibility to travel occasionally for conferences or company initiatives
What We Offer
Competitive salary, wages, and a comprehensive benefits package
Excellent training and development opportunities
Employee discount for stays at any Four Seasons worldwide
Complimentary employee meals
Complimentary dry cleaning for employee uniforms
Schedule & Hours
Full-time position
Flexible schedule based on operational needs, typically 8–10 hours per day, including evenings, weekends, and holidays as required
Visa Requirements Authorization to work in the United States is required for this role.
Four Seasons is an Equal Opportunity, affirmative action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster, please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf
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About the location Write your own music city story. Let us show you the real Nashville, connecting you to the creative spirit of the city’s artisans. Four Seasons is the new social hub of downtown Nashville’s SoBro neighbourhood, just steps from music, sports and entertainment. Feel the rhythm of our vibrant restaurants and event spaces, and the harmony of our Spa and rooftop pool – celebrating nature with views of the Cumberland River and Riverfront Park. With unparalleled Four Seasons service and warm Southern hospitality, we’ll inspire a truly authentic experience of Music City.
The Resident Manager at Four Seasons Nashville The Resident Manager at Four Seasons Nashville is responsible for ensuring the comfort, safety, and overall satisfaction of residence owners and guests while protecting and maintaining all residential assets. This leadership role manages the Residences team and operations in alignment with Four Seasons culture, standards, and Home Owner Association (HOA) requirements.
What You Will Do
Build meaningful relationships with residence owners by understanding their preferences, family members, visitors, and approved vendors
Provide personalized service, follow up on service recovery opportunities, and recognize special occasions and resident milestones
Serve as the primary liaison between the Hotel and the Residences, communicating hotel events, updates, and service standards
Maintain the physical condition of the residences, including public areas, back-of-house spaces, parking areas, landscaping, and equipment
Conduct regular property inspections, maintain detailed reports, and ensure compliance with all health and safety standards
Oversee all aspects of people leadership, including hiring, scheduling, training, coaching, performance management, payroll, and employee relations
Ensure compliance with Residences policies, HOA agreements, operating procedures, and rules for both residents and staff
Manage inventory, supplies, and equipment, ensuring proper par levels and operational readiness
Obtain bids for repairs or replacements when required and manage costs within approved budgets
Ensure smooth coordination of owner move-ins, move-outs, deliveries, and vendor access
Uphold Four Seasons Category One and Category Two Work Rules and Standards of Conduct
Foster a professional, respectful, and collaborative work environment
What You Bring
College education required; hotel management or business administration degree preferred
5–10 years of management experience in a Rooms Division, luxury residential, or hospitality operation
Strong leadership skills with the ability to manage and motivate teams of approximately 10–35 employees
Working knowledge of residential operations, guest services, and Four Seasons service standards
Excellent verbal and written communication skills in English
Flexibility to travel occasionally for conferences or company initiatives
What We Offer
Competitive salary, wages, and a comprehensive benefits package
Excellent training and development opportunities
Employee discount for stays at any Four Seasons worldwide
Complimentary employee meals
Complimentary dry cleaning for employee uniforms
Schedule & Hours
Full-time position
Flexible schedule based on operational needs, typically 8–10 hours per day, including evenings, weekends, and holidays as required
Visa Requirements Authorization to work in the United States is required for this role.
Four Seasons is an Equal Opportunity, affirmative action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster, please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf
#J-18808-Ljbffr