Account Specialist
GAF, Parsippany, NJ, United States
Overview
At GAF Commercial we cover more than buildings. We cover each other. No matter what role, tenure, or department, under this roof you are helping to build the market leader in commercial roofing. Under this roof, we are assembling a winning team that puts the customer at the center of every decision and doesn\'t back down from hard work. Under this roof, we support one another in delivering operational excellence daily, while working to make a positive impact for our planet and our communities. Becoming the market leader only happens when everyone feels they have the opportunity, and the support, to thrive. We are GAF. And under this roof, we protect what matters most.
Team Summary The Account Specialist, Siplast
is part of our dedicated Siplast team. Siplast offers a uniquely segmented and dedicated portfolio of building enclosure solutions for the commercial construction market. For more information, visit
www.siplast.com .
Job Summary Provide the highest level of customer service to internal and external customers with respect to all aspects of the Commercial order process including order placement, order management, jobsite planning, customer and plant follow-up. Maintain solid interdepartmental and customer relationships by addressing questions and concerns with efficiency, accuracy, and professionalism.
Essential Duties
Act as the point of contact for assigned commercial business accounts in regards to managing all aspects of the order management process, including data gathering and analysis to process error-free orders, timely updating of orders, real-time status information for orders, high-volume communication with customers and other departments, and communication of product or procedure changes.
Communicate, provide supporting information and education for alternative choices and/or products to customers and sales personnel when products are unavailable.
Develop and provide internal and external departments with order information and reports as necessary or upon request.
Act as a liaison between the Customer, Sales, Supply Chain and Plants to ensure all customer/product issues are addressed in a timely manner.
Ensure customer satisfaction by providing timely communication (verbal and written) regarding shipping, status updates including delays, follow up, and alternative products.
Update and maintain proper customer contact information, including email, fax, phone, and contact name, as well as all special delivery instructions, receiving capacity, or product restrictions in the master memo.
Process all Return Material Requests (RMA\u2019s) according to policy and coordinate with necessary individuals to ensure timely pickup of material.
Qualifications Required
H.S. Diploma or General Education Degree (GED) required
Bachelor\’s Degree in business or related field preferred
2+ years customer service or account management experience
Excellent interpersonal skills including verbal and written communication and the ability to establish and maintain business relationships
Intermediate level proficiency in MS Office and Google Suites
Ability to understand complex problems and solve them with high levels of customer satisfaction
Ability to work effectively with a team and develop workflows and processes to improve performance
Hybrid schedule: in-office Monday through Thursday with optional remote work on Friday; in-office required on Monday-Thursday
Preferred
Experience in commercial construction or roofing
Technical knowledge of related exterior construction materials, specifically Siplast products
Physical Demands
Stationary Position – Frequently
Stationary/Seated – Frequently
Position Self/stooping, kneeling, crouching – Occasional
Reaching, handling, grasping – Occasional
Communicate/talk and hear – Frequently
Repetitive motions – Frequently
Working Conditions
Temperature changes – Occasional
Travel Requirements 5%
Compensation and Benefits Base salary and/or rate of pay ranges listed are exclusive of fringe benefits and potential bonuses. Individual compensation offers will be determined based on factors including geographic location, relevant candidate experience and skill, education, and/or qualifications.
Base Salary Range: $52,000-$71,500
EEO and Accessibility GAF complies with federal, state, and local disability laws and makes reasonable accommodations for applicants and employees with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR Services at 833-HR-XPERT.
We are an equal opportunity employer. We are committed to equal employment opportunity regardless of race, color, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you require accommodations, please let us know. If applying for positions in the U.S., you must be eligible to work in the U.S. without employer sponsorship.
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Team Summary The Account Specialist, Siplast
is part of our dedicated Siplast team. Siplast offers a uniquely segmented and dedicated portfolio of building enclosure solutions for the commercial construction market. For more information, visit
www.siplast.com .
Job Summary Provide the highest level of customer service to internal and external customers with respect to all aspects of the Commercial order process including order placement, order management, jobsite planning, customer and plant follow-up. Maintain solid interdepartmental and customer relationships by addressing questions and concerns with efficiency, accuracy, and professionalism.
Essential Duties
Act as the point of contact for assigned commercial business accounts in regards to managing all aspects of the order management process, including data gathering and analysis to process error-free orders, timely updating of orders, real-time status information for orders, high-volume communication with customers and other departments, and communication of product or procedure changes.
Communicate, provide supporting information and education for alternative choices and/or products to customers and sales personnel when products are unavailable.
Develop and provide internal and external departments with order information and reports as necessary or upon request.
Act as a liaison between the Customer, Sales, Supply Chain and Plants to ensure all customer/product issues are addressed in a timely manner.
Ensure customer satisfaction by providing timely communication (verbal and written) regarding shipping, status updates including delays, follow up, and alternative products.
Update and maintain proper customer contact information, including email, fax, phone, and contact name, as well as all special delivery instructions, receiving capacity, or product restrictions in the master memo.
Process all Return Material Requests (RMA\u2019s) according to policy and coordinate with necessary individuals to ensure timely pickup of material.
Qualifications Required
H.S. Diploma or General Education Degree (GED) required
Bachelor\’s Degree in business or related field preferred
2+ years customer service or account management experience
Excellent interpersonal skills including verbal and written communication and the ability to establish and maintain business relationships
Intermediate level proficiency in MS Office and Google Suites
Ability to understand complex problems and solve them with high levels of customer satisfaction
Ability to work effectively with a team and develop workflows and processes to improve performance
Hybrid schedule: in-office Monday through Thursday with optional remote work on Friday; in-office required on Monday-Thursday
Preferred
Experience in commercial construction or roofing
Technical knowledge of related exterior construction materials, specifically Siplast products
Physical Demands
Stationary Position – Frequently
Stationary/Seated – Frequently
Position Self/stooping, kneeling, crouching – Occasional
Reaching, handling, grasping – Occasional
Communicate/talk and hear – Frequently
Repetitive motions – Frequently
Working Conditions
Temperature changes – Occasional
Travel Requirements 5%
Compensation and Benefits Base salary and/or rate of pay ranges listed are exclusive of fringe benefits and potential bonuses. Individual compensation offers will be determined based on factors including geographic location, relevant candidate experience and skill, education, and/or qualifications.
Base Salary Range: $52,000-$71,500
EEO and Accessibility GAF complies with federal, state, and local disability laws and makes reasonable accommodations for applicants and employees with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR Services at 833-HR-XPERT.
We are an equal opportunity employer. We are committed to equal employment opportunity regardless of race, color, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you require accommodations, please let us know. If applying for positions in the U.S., you must be eligible to work in the U.S. without employer sponsorship.
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