Client Relations Analyst
Firstsource, Amherst, NY, United States
Job Location
205 Bryant Woods South, Amherst, NY 14228
Pay Range $19-$20/hour
Job Summary Responsible for providing effective customer service for internal and external customers by correspondence processing, client reporting, mail handling, and resolving account inquiries.
Specific Duties and Responsibilities
Process all electronic and written correspondence
Process correspondence over multiple geographies
Maintain correspondence tracking spreadsheets
Pull correspondence and contribute to audit responses as needed
Photocopy, sort and file customer correspondence as required
Count and sort incoming customer correspondence
Print and scan customer correspondence
Process Validation of Debt requests per client requirement
Manage end to end Validation of Debt responses to customers
Have knowledge of all client requirements, clearly define and communicate to fellow staff members or other departments as needed
Provide timely and accurate information to incoming client inquiries
Assist internal/external clients in accessing information, troubleshooting problems and reviewing inquiries
Other duties as assigned or needed
Qualifications
One year of customer service experience
Ability to handle and prioritize multiple tasks simultaneously
Detail oriented
Computer and/or data entry experience
Strong communication skills [verbal and written]
Firstsource is an Equal Employment Opportunity/Affirmative Action Employer and maintains a Drug-Free Workplace.
Firstsource participates in E-Verify and we will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's I-9 to confirm work authorization.
It is the policy of this Company to seek and employ qualified individuals at all locations and facilities, and to provide equal employment opportunities for all applicants and employees in recruiting, hiring, placement, training, compensation, insurance, benefits, promotion, transfer, and termination. To achieve this, we are dedicated to taking affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, and other eligible veterans.
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Pay Range $19-$20/hour
Job Summary Responsible for providing effective customer service for internal and external customers by correspondence processing, client reporting, mail handling, and resolving account inquiries.
Specific Duties and Responsibilities
Process all electronic and written correspondence
Process correspondence over multiple geographies
Maintain correspondence tracking spreadsheets
Pull correspondence and contribute to audit responses as needed
Photocopy, sort and file customer correspondence as required
Count and sort incoming customer correspondence
Print and scan customer correspondence
Process Validation of Debt requests per client requirement
Manage end to end Validation of Debt responses to customers
Have knowledge of all client requirements, clearly define and communicate to fellow staff members or other departments as needed
Provide timely and accurate information to incoming client inquiries
Assist internal/external clients in accessing information, troubleshooting problems and reviewing inquiries
Other duties as assigned or needed
Qualifications
One year of customer service experience
Ability to handle and prioritize multiple tasks simultaneously
Detail oriented
Computer and/or data entry experience
Strong communication skills [verbal and written]
Firstsource is an Equal Employment Opportunity/Affirmative Action Employer and maintains a Drug-Free Workplace.
Firstsource participates in E-Verify and we will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's I-9 to confirm work authorization.
It is the policy of this Company to seek and employ qualified individuals at all locations and facilities, and to provide equal employment opportunities for all applicants and employees in recruiting, hiring, placement, training, compensation, insurance, benefits, promotion, transfer, and termination. To achieve this, we are dedicated to taking affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, and other eligible veterans.
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