Loan Servicing Specialist III
USALLIANCE Financial, Chelmsford, MA, United States
Loan Servicing Specialist III
Full‑Time
Chelmsford, MA
About Us At USALLIANCE, we pride ourselves on innovation, teamwork, training and development and career planning. We are a unique members‑first Credit Union culture driven by our core values: Trust, Collaboration, Achievement and Making a Difference. As part of our team, you will have the opportunity to grow both personally and professionally in an inclusive and supportive environment. Represent USALLIANCE in the community and form lasting relationships with our members and partners.
About This Role This dynamic position will actively participate in the servicing of the Credit Union’s mortgage, consumer, specialty, and commercial loan portfolios. The incumbent is expected to have prior knowledge of all general activities in the Loan Servicing department. This role is responsible for the timely and accurate processing of loan servicing requests from members and internal staff, the management of loan servicing systems and processes, and will focus on projects and special initiatives. Collaboration with other servicing staff is essential to provide high‑quality service to our members.
Key Responsibilities
Manage and complete loan servicing department projects and initiatives, and participate as a key member of inter‑departmental or vendor projects.
Communicate effectively with other members of the loan servicing team and serve as a primary point of contact to review and respond to member questions, provide system processing support, and back up tasks within the department.
Assist members via phone, email, and mail by researching, resolving, and following up as necessary in a timely fashion while providing a high level of member service.
Perform loan account maintenance and financial transactions including payments, payment reversals and corrections, and payoffs in the core servicing system.
Maintain a working knowledge of all internal software, vendor sites, and other electronic systems to enable completion of job responsibilities.
Recommend procedural changes when appropriate and update and implement written procedures for the enhancement of work efficiencies and reduction of negative member impact/risk to the Credit Union.
Manage the construction loan portfolio, including but not limited to construction disbursement, minor conversions, and loan maintenance.
Assist in the preparation of documentation for internal and government agency audits.
Research, maintain, and update loan rate indexes in core system.
Manage the documentation, member communication, and system updates for loan modification requests.
Adhere to all local, state, and federal laws/regulatory requirements, including the Patriot Act, Truth in Lending, Reg B, Reg Z, and Bank Secrecy Act.
Process loan sale transaction tasks, including audit and delivery of collateral documents and processing of sale transactions in the core system.
Maintain and monitor loan servicing general ledger accounts, researching and clearing exceptions.
Review daily reports for loan maintenance review procedures and audit supporting documentation.
Complete various other tasks as assigned, which may include booking new loans, loan quality control reviews, collateral perfections, insurance tracking and force placement, preparing payoff quotes, release/satisfaction of collateral, tax and insurance escrow research and processing, and document research.
Who You Are
Must have customer service experience and a minimum of 2–5 years of servicing experience.
Adept at utilizing technology and various software platforms to process information.
Demonstrate strong interpersonal, organizational, and communication skills (verbal & written).
Detail oriented with the ability to work in a fast‑paced environment.
Experience with Microsoft Office applications.
Transactional processing experience with a strong commitment to providing excellent member service.
What We Offer
Competitive salary and benefits package.
Opportunities for professional development and career growth with mentorship from the executive team.
Hybrid schedule (minimum 3 days in office).
A collaborative and inclusive work environment.
Paid time off, wellness time, and paid federal holidays.
401(k) with 6% match.
High‑performance culture that specializes in training to sharpen and expand skills brought to USALLIANCE.
EQUAL OPPORTUNITY EMPLOYER USALLIANCE Federal Credit Union, as an Equal Opportunity Employer, values and supports the diverse cultures, perspectives, skills, and experiences within our workforce.
This job description is for informational purposes only and should not be construed as a complete listing of the job responsibilities and requirements. This job description may be modified at any time, for any reason, at the sole discretion of management.
At this time, USALLIANCE Federal Credit Union will not sponsor a new applicant for employment authorization or offer any immigration-related support for this position.
In accordance with applicable state laws, an employer who violates this law shall be subject to criminal penalties and civil liability.
In the spirit of pay transparency, we are excited to share that the base hourly range for this position is
$26.78 - $33.48 , exclusive of fringe benefits or potential incentives. This position is also eligible for an annual corporate bonus. Hiring at the maximum of the range would not be typical to allow for future and continued salary growth. We also offer a generous compensation and benefits package.
All positions must adhere to standard BSA/AML policies, procedures, and processes. Employees must demonstrate awareness of business functions and how business decisions affect financial and/or non‑financial work results.
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Chelmsford, MA
About Us At USALLIANCE, we pride ourselves on innovation, teamwork, training and development and career planning. We are a unique members‑first Credit Union culture driven by our core values: Trust, Collaboration, Achievement and Making a Difference. As part of our team, you will have the opportunity to grow both personally and professionally in an inclusive and supportive environment. Represent USALLIANCE in the community and form lasting relationships with our members and partners.
About This Role This dynamic position will actively participate in the servicing of the Credit Union’s mortgage, consumer, specialty, and commercial loan portfolios. The incumbent is expected to have prior knowledge of all general activities in the Loan Servicing department. This role is responsible for the timely and accurate processing of loan servicing requests from members and internal staff, the management of loan servicing systems and processes, and will focus on projects and special initiatives. Collaboration with other servicing staff is essential to provide high‑quality service to our members.
Key Responsibilities
Manage and complete loan servicing department projects and initiatives, and participate as a key member of inter‑departmental or vendor projects.
Communicate effectively with other members of the loan servicing team and serve as a primary point of contact to review and respond to member questions, provide system processing support, and back up tasks within the department.
Assist members via phone, email, and mail by researching, resolving, and following up as necessary in a timely fashion while providing a high level of member service.
Perform loan account maintenance and financial transactions including payments, payment reversals and corrections, and payoffs in the core servicing system.
Maintain a working knowledge of all internal software, vendor sites, and other electronic systems to enable completion of job responsibilities.
Recommend procedural changes when appropriate and update and implement written procedures for the enhancement of work efficiencies and reduction of negative member impact/risk to the Credit Union.
Manage the construction loan portfolio, including but not limited to construction disbursement, minor conversions, and loan maintenance.
Assist in the preparation of documentation for internal and government agency audits.
Research, maintain, and update loan rate indexes in core system.
Manage the documentation, member communication, and system updates for loan modification requests.
Adhere to all local, state, and federal laws/regulatory requirements, including the Patriot Act, Truth in Lending, Reg B, Reg Z, and Bank Secrecy Act.
Process loan sale transaction tasks, including audit and delivery of collateral documents and processing of sale transactions in the core system.
Maintain and monitor loan servicing general ledger accounts, researching and clearing exceptions.
Review daily reports for loan maintenance review procedures and audit supporting documentation.
Complete various other tasks as assigned, which may include booking new loans, loan quality control reviews, collateral perfections, insurance tracking and force placement, preparing payoff quotes, release/satisfaction of collateral, tax and insurance escrow research and processing, and document research.
Who You Are
Must have customer service experience and a minimum of 2–5 years of servicing experience.
Adept at utilizing technology and various software platforms to process information.
Demonstrate strong interpersonal, organizational, and communication skills (verbal & written).
Detail oriented with the ability to work in a fast‑paced environment.
Experience with Microsoft Office applications.
Transactional processing experience with a strong commitment to providing excellent member service.
What We Offer
Competitive salary and benefits package.
Opportunities for professional development and career growth with mentorship from the executive team.
Hybrid schedule (minimum 3 days in office).
A collaborative and inclusive work environment.
Paid time off, wellness time, and paid federal holidays.
401(k) with 6% match.
High‑performance culture that specializes in training to sharpen and expand skills brought to USALLIANCE.
EQUAL OPPORTUNITY EMPLOYER USALLIANCE Federal Credit Union, as an Equal Opportunity Employer, values and supports the diverse cultures, perspectives, skills, and experiences within our workforce.
This job description is for informational purposes only and should not be construed as a complete listing of the job responsibilities and requirements. This job description may be modified at any time, for any reason, at the sole discretion of management.
At this time, USALLIANCE Federal Credit Union will not sponsor a new applicant for employment authorization or offer any immigration-related support for this position.
In accordance with applicable state laws, an employer who violates this law shall be subject to criminal penalties and civil liability.
In the spirit of pay transparency, we are excited to share that the base hourly range for this position is
$26.78 - $33.48 , exclusive of fringe benefits or potential incentives. This position is also eligible for an annual corporate bonus. Hiring at the maximum of the range would not be typical to allow for future and continued salary growth. We also offer a generous compensation and benefits package.
All positions must adhere to standard BSA/AML policies, procedures, and processes. Employees must demonstrate awareness of business functions and how business decisions affect financial and/or non‑financial work results.
#J-18808-Ljbffr