Sales Support Representative - Englewood, CO
UnitedHealth Group, Englewood, CO, United States
At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us to start
Caring. Connecting. Growing together.
Candidates will focus on providing phone support to Sales Representatives by answering general sales support questions and assisting with system navigation.
Location:
169 Inverness Drive West Suite 400, Englewood, CO 80112
Schedule:
Monday through Friday, 8‑hour shifts between 9:00 am – 8:00 pm (MST)
Training Schedule:
All onsite Monday – Friday 9:00 am – 4:30 pm MST for 4 weeks (must be available to attend all training dates)
Start Date:
Monday, June 8th, 2026
This position offers hybrid work models after the successful completion of the training period. Once completed, employees will enjoy the opportunity to work from home for up to 3 business days with 2 days in office per week.
If you reside in Englewood, CO, you will enjoy the flexibility of a hybrid‑remote role as you take on some tough challenges.
Primary Responsibilities
Handling inbound phone calls & digital click‑to‑chat interactions professionally, while providing excellent customer service
Research and resolve sales agent's questions relating to:
How to use self‑service tools
Member concerns
Medicaid and Medicare verification
Application status and eligibility
On‑boarding and certification process
Commission inquiries
Document call resolution of each contact in various systems in a clear and concise manner
Demonstrate the ability to provide quality experience for all our customers
Meet minimal performance goals on a weekly, monthly, quarterly, and annual basis
Required Qualifications
High School Diploma/GED
1+ years of customer service experience
Intermediate level of proficiency with Microsoft Office including Word, Excel, PowerPoint, and Outlook
Ability to work a hybrid schedule in office 2 days a week at 169 Inverness Drive West Suite 400, Englewood, CO 80112
Ability to work Monday through Friday with 8‑hour shifts between 9:00 am – 8:00 pm (MST)
Preferred Qualifications
Experience working in a call center
Healthcare and/or insurance industry experience
Medicare knowledge
Experience supporting a sales team or working with sales representatives
Experience navigating a computer while speaking on the phone
Soft Skills
Ability to communicate clearly and concisely (verbally and written)
Ability to learn new computer applications quickly and toggle between multiple systems
Ability to multi‑task
Physical Requirements and Work Environment
Extended periods of sitting at a computer
Use of hands/fingers across keyboard or mouse
Office environment
All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401(k) contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $17.98 to $32.12 per hour based on full‑time employment. We comply with all minimum wage laws as applicable.
UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
UnitedHealth Group is a drug‑free workplace. Candidates are required to pass a drug test before beginning employment.
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Caring. Connecting. Growing together.
Candidates will focus on providing phone support to Sales Representatives by answering general sales support questions and assisting with system navigation.
Location:
169 Inverness Drive West Suite 400, Englewood, CO 80112
Schedule:
Monday through Friday, 8‑hour shifts between 9:00 am – 8:00 pm (MST)
Training Schedule:
All onsite Monday – Friday 9:00 am – 4:30 pm MST for 4 weeks (must be available to attend all training dates)
Start Date:
Monday, June 8th, 2026
This position offers hybrid work models after the successful completion of the training period. Once completed, employees will enjoy the opportunity to work from home for up to 3 business days with 2 days in office per week.
If you reside in Englewood, CO, you will enjoy the flexibility of a hybrid‑remote role as you take on some tough challenges.
Primary Responsibilities
Handling inbound phone calls & digital click‑to‑chat interactions professionally, while providing excellent customer service
Research and resolve sales agent's questions relating to:
How to use self‑service tools
Member concerns
Medicaid and Medicare verification
Application status and eligibility
On‑boarding and certification process
Commission inquiries
Document call resolution of each contact in various systems in a clear and concise manner
Demonstrate the ability to provide quality experience for all our customers
Meet minimal performance goals on a weekly, monthly, quarterly, and annual basis
Required Qualifications
High School Diploma/GED
1+ years of customer service experience
Intermediate level of proficiency with Microsoft Office including Word, Excel, PowerPoint, and Outlook
Ability to work a hybrid schedule in office 2 days a week at 169 Inverness Drive West Suite 400, Englewood, CO 80112
Ability to work Monday through Friday with 8‑hour shifts between 9:00 am – 8:00 pm (MST)
Preferred Qualifications
Experience working in a call center
Healthcare and/or insurance industry experience
Medicare knowledge
Experience supporting a sales team or working with sales representatives
Experience navigating a computer while speaking on the phone
Soft Skills
Ability to communicate clearly and concisely (verbally and written)
Ability to learn new computer applications quickly and toggle between multiple systems
Ability to multi‑task
Physical Requirements and Work Environment
Extended periods of sitting at a computer
Use of hands/fingers across keyboard or mouse
Office environment
All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401(k) contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $17.98 to $32.12 per hour based on full‑time employment. We comply with all minimum wage laws as applicable.
UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
UnitedHealth Group is a drug‑free workplace. Candidates are required to pass a drug test before beginning employment.
#J-18808-Ljbffr