Customer Service Representative - National Sales (Hybrid: Onsite & Remote) (Cent
Missouriagconnection, Des Moines, IA, United States
Hybrid Work Mode
This position is hybrid, combining roughly 90% remote/virtual work with about 10% onsite at distribution center offices throughout the Central Region of the U.S., including Bismarck, ND; Grand Forks, ND; Plymouth, MN; Milwaukee, WI; Chicago, IL; Streator, IL; Iowa City, IA; St. Louis, MO; Salem, MO; Omaha, NE; Grand Island, NE; Kansas City, KS; Loveland, CO; Denver, CO; Oklahoma City, OK; Dallas, TX; Austin, TX; Houston, TX. The role will be onsite about once per month, occasionally for training.
Provide contact and liaison between National Sales customers and the sales team and internal departments. Process incoming orders; receive, evaluate, and respond to written or telephoned customer inquiries in a timely manner. Work within established guidelines to achieve objectives of the service agreement consistent with customer expectations, company policy, and profit and quality requirements. Back up to Sales Coordinator roles.
Schedule Sunday - Thursday
8:30 AM – 5:30 PM CT
Benefits: Full US Foods Benefits - DAY 1! Medical, dental, vision, 401(k), life insurance, and much more.
US Foods offers one of the largest food distribution networks, with a culture and history of promoting from within, excellent training programs, and a continuous improvement focus.
Main Ingredients of the Job
Receive inbound calls and place outbound calls to customers to provide product and service information, take orders, or obtain complaint details.
Keep records of customer interactions and transactions, recording detail inquiries, complaints, and comments and actions taken.
Resolve customer service or billing complaints, ensuring appropriate changes were made.
Contact customers to respond to inquiries or notify them of claim results and planned adjustments; refer unresolved complaints to designated departments.
Obtain and examine all relevant information to assess validity of complaints and determine possible causes.
Coordinate same‑day deliveries and pickups for customers, process pickup requests, respond to delivery/routing questions and issues.
Respond to product inquiries from customers and share new or additional services or products.
Compare disputed merchandise with original requisitions and invoice data, and prepare invoices for returned goods.
Contact all customers affected by product recalls and withdrawals.
Recommend improvements in products, shipping, service or billing methods and procedures to prevent future problems.
Relationships Internal: Sales, Operations / Distribution / Support
External: Customers
What You Bring to the Table
Education/Training: High School diploma or equivalent required; Bachelor's degree preferred.
Experience: Minimum of three years in a customer service call center environment required; experience in food service distribution a plus.
Knowledge/Skills/Abilities: Excellent verbal communication and problem‑resolution skills required. Working knowledge of Microsoft Word and Outlook required. CRM/Phone technology experience preferred.
This role also receives overtime compensation.
Benefits include health insurance, pre‑tax spending accounts, retirement benefits, paid time off, short‑term and long‑term disability, employee stock purchase plan, and life insurance.
Compensation depends on relevant experience and/or education, specific skills, function, geographic location, and other factors. The expected base rate is between $17 – $26 an hour.
***EEO Statement*** Race/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin, Age, Genetic Information, Protected Veteran, Disability Status
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Provide contact and liaison between National Sales customers and the sales team and internal departments. Process incoming orders; receive, evaluate, and respond to written or telephoned customer inquiries in a timely manner. Work within established guidelines to achieve objectives of the service agreement consistent with customer expectations, company policy, and profit and quality requirements. Back up to Sales Coordinator roles.
Schedule Sunday - Thursday
8:30 AM – 5:30 PM CT
Benefits: Full US Foods Benefits - DAY 1! Medical, dental, vision, 401(k), life insurance, and much more.
US Foods offers one of the largest food distribution networks, with a culture and history of promoting from within, excellent training programs, and a continuous improvement focus.
Main Ingredients of the Job
Receive inbound calls and place outbound calls to customers to provide product and service information, take orders, or obtain complaint details.
Keep records of customer interactions and transactions, recording detail inquiries, complaints, and comments and actions taken.
Resolve customer service or billing complaints, ensuring appropriate changes were made.
Contact customers to respond to inquiries or notify them of claim results and planned adjustments; refer unresolved complaints to designated departments.
Obtain and examine all relevant information to assess validity of complaints and determine possible causes.
Coordinate same‑day deliveries and pickups for customers, process pickup requests, respond to delivery/routing questions and issues.
Respond to product inquiries from customers and share new or additional services or products.
Compare disputed merchandise with original requisitions and invoice data, and prepare invoices for returned goods.
Contact all customers affected by product recalls and withdrawals.
Recommend improvements in products, shipping, service or billing methods and procedures to prevent future problems.
Relationships Internal: Sales, Operations / Distribution / Support
External: Customers
What You Bring to the Table
Education/Training: High School diploma or equivalent required; Bachelor's degree preferred.
Experience: Minimum of three years in a customer service call center environment required; experience in food service distribution a plus.
Knowledge/Skills/Abilities: Excellent verbal communication and problem‑resolution skills required. Working knowledge of Microsoft Word and Outlook required. CRM/Phone technology experience preferred.
This role also receives overtime compensation.
Benefits include health insurance, pre‑tax spending accounts, retirement benefits, paid time off, short‑term and long‑term disability, employee stock purchase plan, and life insurance.
Compensation depends on relevant experience and/or education, specific skills, function, geographic location, and other factors. The expected base rate is between $17 – $26 an hour.
***EEO Statement*** Race/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin, Age, Genetic Information, Protected Veteran, Disability Status
#J-18808-Ljbffr