Collections Specialist
Airgas, Lawrenceville, GA, United States
Collections Specialist (Open)
Location: Lawrenceville, GA - Sever Rd - Cust. installations How will you contribute and grow? We are committed to building a diverse and inclusive workplace that embraces the unique perspectives of our employees, our customers, patients, community stakeholders, and cultures across the world. We believe that a variety of backgrounds makes our team stronger and more innovative. At Airgas, we respect, honor and value diversity. Airgas is hiring a Collection Specialist in Lawrenceville GA! We are looking for you! Essential duties and responsibilities: Monitor and manage assigned accounts. Contact customers on past due accounts via phone or email in a fast paced, goal oriented environment. Provide customer service regarding account and collection issues. Assist customers with account reconciliation questions and discrepancies as needed. Contact customers and resolve short payments/ remittance questions. Communicate closely with the Cash applications team. Submit customer refund requests. Review and process account adjustments, credit memos and small balance write-offs. Accountable for reducing delinquency for assigned accounts. Review and release and/or hold customer orders based on account status (credit limit, past due invoices, etc), work with Sales Dept to ensure that accounts are managed efficiently. Establish and maintain effective and cooperative working relationships with all other Depts (Sales, Billing, Shipping, Contracts). Must maintain collection percentages, AR over 60 days and bad debt levels as required by management. Must meet or exceed established goals. Work closely with the Sales department to provide data as needed and ensure timely resolution of AR issues. Other duties deemed appropriate and assigned by management. Are you a match? Required: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. At least 5 years of commercial collection experience An ability to see the credit operation as a financially oriented customer service function which balances cost control with support for the business. The successful candidate must have a strong "customer service" mindset and the ability to use collaborative and non adversarial approaches in achieving diverse goals. Preferred: The successful candidate will possess: Good organizational and people skills. The ability to work and navigate within a complex organization. Strong verbal and written communication and customer service skills and a quality mindset. The ability to adapt to a rapidly-changing environment and understand/utilize new technologies and tools. Physical demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Able to talk, hear, walk sit; use hands to finger, handle or feel objects, tools, or controls; reach with hands and arms; stoop, kneel or crouch. Specific vision abilities to include close vision, distance vision, color vision, peripheral vision, depth perception and ability to focus objects. Work environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate and the work environment is an office setting. EOE AA M/F/Vet/Disability Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status, or disability. Your differences enhance our performance At Airgas, we are committed to building a workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world. We welcome and consider applications from all qualified applicants, regardless of their race, gender, sexual orientation, religion, disability or any other protected characteristic. About Airgas Airgas, an Air Liquide company, is a leading U.S. supplier of industrial, medical and specialty gases, as well as hardgoods and related products; one of the largest U.S. suppliers of safety products; and a leading U.S. supplier of ammonia products and process chemicals. Through the passion and diversity of its 18,000 associates, Airgas fosters a culture of safety, customer success, sustainability and innovation. Airgas associates are empowered to share ideas, take initiative and make decisions. Airgas is a subsidiary of Air Liquide, a world leader in gases, technologies and services for industry and healthcare. Present in 60 countries with approximately 66,500 employees, Air Liquide serves more than 4 million customers and patients. Equal employment opportunity information We are an equal opportunity employer. We welcome all qualified applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.
Location: Lawrenceville, GA - Sever Rd - Cust. installations How will you contribute and grow? We are committed to building a diverse and inclusive workplace that embraces the unique perspectives of our employees, our customers, patients, community stakeholders, and cultures across the world. We believe that a variety of backgrounds makes our team stronger and more innovative. At Airgas, we respect, honor and value diversity. Airgas is hiring a Collection Specialist in Lawrenceville GA! We are looking for you! Essential duties and responsibilities: Monitor and manage assigned accounts. Contact customers on past due accounts via phone or email in a fast paced, goal oriented environment. Provide customer service regarding account and collection issues. Assist customers with account reconciliation questions and discrepancies as needed. Contact customers and resolve short payments/ remittance questions. Communicate closely with the Cash applications team. Submit customer refund requests. Review and process account adjustments, credit memos and small balance write-offs. Accountable for reducing delinquency for assigned accounts. Review and release and/or hold customer orders based on account status (credit limit, past due invoices, etc), work with Sales Dept to ensure that accounts are managed efficiently. Establish and maintain effective and cooperative working relationships with all other Depts (Sales, Billing, Shipping, Contracts). Must maintain collection percentages, AR over 60 days and bad debt levels as required by management. Must meet or exceed established goals. Work closely with the Sales department to provide data as needed and ensure timely resolution of AR issues. Other duties deemed appropriate and assigned by management. Are you a match? Required: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. At least 5 years of commercial collection experience An ability to see the credit operation as a financially oriented customer service function which balances cost control with support for the business. The successful candidate must have a strong "customer service" mindset and the ability to use collaborative and non adversarial approaches in achieving diverse goals. Preferred: The successful candidate will possess: Good organizational and people skills. The ability to work and navigate within a complex organization. Strong verbal and written communication and customer service skills and a quality mindset. The ability to adapt to a rapidly-changing environment and understand/utilize new technologies and tools. Physical demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Able to talk, hear, walk sit; use hands to finger, handle or feel objects, tools, or controls; reach with hands and arms; stoop, kneel or crouch. Specific vision abilities to include close vision, distance vision, color vision, peripheral vision, depth perception and ability to focus objects. Work environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate and the work environment is an office setting. EOE AA M/F/Vet/Disability Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status, or disability. Your differences enhance our performance At Airgas, we are committed to building a workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world. We welcome and consider applications from all qualified applicants, regardless of their race, gender, sexual orientation, religion, disability or any other protected characteristic. About Airgas Airgas, an Air Liquide company, is a leading U.S. supplier of industrial, medical and specialty gases, as well as hardgoods and related products; one of the largest U.S. suppliers of safety products; and a leading U.S. supplier of ammonia products and process chemicals. Through the passion and diversity of its 18,000 associates, Airgas fosters a culture of safety, customer success, sustainability and innovation. Airgas associates are empowered to share ideas, take initiative and make decisions. Airgas is a subsidiary of Air Liquide, a world leader in gases, technologies and services for industry and healthcare. Present in 60 countries with approximately 66,500 employees, Air Liquide serves more than 4 million customers and patients. Equal employment opportunity information We are an equal opportunity employer. We welcome all qualified applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.