Account Manager

Company Description

Ferretti Search is a staffing and executive search firm that specializes in connecting talented individuals with leading companies in various industries. We focus on matching human potential with opportunities across the nation, with a commitment to building lasting relationships and fostering long-term success through open communication and ongoing support.

Role Description

This is a full-time role for an Account Manager at Ferretti Search in Charlotte, NC.

• Manage and grow an existing book of business consisting of past and current clients
• Re-engage previous client relationships and reintroduce services to drive renewed partnerships
• Focus on maintaining ongoing client relationships and generating revenue through warm leads
• Oversee a portfolio of primarily small to mid-sized clients, with exposure to select enterprise accounts
• Expand services within specific departments or business units rather than entire organizations
• Handle approximately 20–40 clients at a time within a larger database of up to 500 accounts

Key Responsibilities

• Manage a book of business consisting of previously engaged and active clients
• Reintroduce Ferretti Search’s services to past clients to re-establish and grow relationships
• Build and maintain strong, long-term client partnerships through consistent communication
• Identify and pursue opportunities within existing accounts, including expansion into new departments or teams
• Work with warm leads to drive consistent revenue growth and account activity
• Collaborate closely with recruiting teams to ensure successful placements and high client satisfaction
• Support a mix of small/mid-sized clients and select enterprise accounts
• Act as a trusted advisor by understanding client needs and aligning appropriate staffing solutions
• Track account performance, engagement, and growth metrics

Qualifications

• Experience in account management, client success, or relationship management, preferably within staffing or professional services
• Strong relationship-building skills with a focus on client retention and growth
• Ability to re-engage dormant accounts and turn them into active business opportunities
• Excellent communication and interpersonal skills
• Experience managing multiple client accounts and priorities simultaneously
• Comfort working with both mid-market and enterprise-level clients
• Self-starter with a proactive and solutions-oriented mindset
• Strong organizational and time management skills
• Bachelor’s degree in a relevant field preferred
• Demonstrates collaboration, accountability, and a drive to build long-term client relationships