Customer Growth Associate Toronto
FanDuel, New York, NY, United States
Position Overview
FanDuel’s looking for a Customer Growth Associate to join the Casino Growth team to help bring FanDuel Canada’s promotional strategy to life. You will play a key role in supporting FanDuel Canada’s retention strategy while having lots of cross‑functional exposure to teams including but not limited to: Commercial, Analytics, Brand, Product, and Customer Service. This is an exciting opportunity to join a fast‑growing team and learn how the business operates at a world class gaming company. Responsibilities
Support in the end‑to‑end promotion creation process for Casino: including design, testing, setup, publishing, QA, fulfillment, and merchandising in‑app Assist in performance tracking and reporting for Casino promotions, including FanDuel Casino’s loyalty program, delivering clear insights and recommendations to optimize future campaigns across all customer value segments Improve the quality, scale, and efficiency of Growth Operations processes and tooling, helping the team deliver high‑impact promotions and continuously evolve ways of working Collaborate closely with key partners in Marketing, Commercial, Product and Customer Service to plan and deliver promotional campaigns and long‑term improvements Act as a primary source of knowledge on the customer experience and provide feedback on strategic issues and opportunities across the business Qualifications
2+ years of experience working in a marketing environment Someone with strong numerical skills – analyzing data, spotting trends, and quick Excel skills A quick learner with strong communication and exceptional organizational skills Team player – willing to roll up sleeves to complete tasks Creative thinker and problem solver for short, medium, and long‑term initiatives Experience monitoring and tracking KPIs Process oriented with focus on proactive planning & scheduling Experience using Excel, Knime, SQL, Photoshop, and CRM platforms is a plus Required occasionally to work flexible hours including some evenings or weekends around the sporting calendars We encourage applications from individuals with adjacent skill sets where applicable Benefits
This role may offer the following benefits: extended medical, vision, and dental coverage; life insurance; disability insurance; a retirement program with employer contributions; among other employee benefits. This role may also be eligible for short‑term or long‑term incentive compensation, including, but not limited to, cash bonuses and stock program participation. This role includes 12 holidays and two floating holidays. FanDuel offers paid sick time in accordance with applicable Canadian law. The applicable salary range for this position is $62,000 - $77,000 CAD, which is dependent on a variety of factors including relevant experience, location, business needs and market demand. FanDuel is an equal opportunities employer and we believe, as one of our principles states, “We are One Team!”. As such, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, creed, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, or any other characteristic protected by provincial, local or federal law. We believe FanDuel is strongest and best able to compete if all employees feel valued, respected, and included. FanDuel is committed to providing reasonable accommodations for qualified individuals with disabilities. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please email [email protected].
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FanDuel’s looking for a Customer Growth Associate to join the Casino Growth team to help bring FanDuel Canada’s promotional strategy to life. You will play a key role in supporting FanDuel Canada’s retention strategy while having lots of cross‑functional exposure to teams including but not limited to: Commercial, Analytics, Brand, Product, and Customer Service. This is an exciting opportunity to join a fast‑growing team and learn how the business operates at a world class gaming company. Responsibilities
Support in the end‑to‑end promotion creation process for Casino: including design, testing, setup, publishing, QA, fulfillment, and merchandising in‑app Assist in performance tracking and reporting for Casino promotions, including FanDuel Casino’s loyalty program, delivering clear insights and recommendations to optimize future campaigns across all customer value segments Improve the quality, scale, and efficiency of Growth Operations processes and tooling, helping the team deliver high‑impact promotions and continuously evolve ways of working Collaborate closely with key partners in Marketing, Commercial, Product and Customer Service to plan and deliver promotional campaigns and long‑term improvements Act as a primary source of knowledge on the customer experience and provide feedback on strategic issues and opportunities across the business Qualifications
2+ years of experience working in a marketing environment Someone with strong numerical skills – analyzing data, spotting trends, and quick Excel skills A quick learner with strong communication and exceptional organizational skills Team player – willing to roll up sleeves to complete tasks Creative thinker and problem solver for short, medium, and long‑term initiatives Experience monitoring and tracking KPIs Process oriented with focus on proactive planning & scheduling Experience using Excel, Knime, SQL, Photoshop, and CRM platforms is a plus Required occasionally to work flexible hours including some evenings or weekends around the sporting calendars We encourage applications from individuals with adjacent skill sets where applicable Benefits
This role may offer the following benefits: extended medical, vision, and dental coverage; life insurance; disability insurance; a retirement program with employer contributions; among other employee benefits. This role may also be eligible for short‑term or long‑term incentive compensation, including, but not limited to, cash bonuses and stock program participation. This role includes 12 holidays and two floating holidays. FanDuel offers paid sick time in accordance with applicable Canadian law. The applicable salary range for this position is $62,000 - $77,000 CAD, which is dependent on a variety of factors including relevant experience, location, business needs and market demand. FanDuel is an equal opportunities employer and we believe, as one of our principles states, “We are One Team!”. As such, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, creed, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, or any other characteristic protected by provincial, local or federal law. We believe FanDuel is strongest and best able to compete if all employees feel valued, respected, and included. FanDuel is committed to providing reasonable accommodations for qualified individuals with disabilities. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please email [email protected].
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