Senior Phlebotomist
Optum, Kirkland, WA, United States
Senior Phlebotomist
Under general supervision, the Senior Phlebotomist will be responsible for performing a wide range of laboratory duties, including specimen collection, waived and moderate testing (including microscopy), and EKGs. The Senior Phlebotomist will have a strong background in phlebotomy, laboratory procedures, and patient care. This position requires excellent attention to detail, accuracy, and organizational skills. The Senior Phlebotomist will work independently and as part of a team to ensure the delivery of high‑quality patient care.
Schedule 40 hour work week. Monday through Friday from 6:45 am to 3:45 pm. Hours may fluctuate based on business needs. Final scheduling will be determined by the Hiring Manager.
Location 11800 NE 128th Street, Kirkland, WA 98034 (LAB)
Primary Responsibilities
Venipuncture and specimen collection:
Collect blood specimens from patients using venipuncture and capillary puncture techniques promptly.
Maintain a clean, safe, and efficient work environment.
Process and prepare specimens for testing and transport.
Troubleshoot and resolve issues related to specimen collection, testing, and equipment.
Give proper patient collection instructions (e.g., urine collection, stool collection).
Instruct patients in post‑phlebotomy care.
Properly dispose of bio‑hazardous and sharps materials.
Obtain specimens for microbiology testing.
Perform electrocardiograms (EKGs) and other miscellaneous services.
Order sufficient supplies to perform the workload and rotate stock and prevent the use of outdated supplies.
Always follow the venipuncture standard of work (SOW).
Always follow the processing standard of work (SOW) including positive identification of all patient specimens.
Perform waived and moderate complexity laboratory testing:
Perform both waived and moderate complexity laboratory testing, including microscopy.
Maintain accurate records of patient information, test results, and laboratory procedures.
Perform quality control and calibration procedures to ensure the accuracy and reliability of test results.
Participate in quality assurance and quality control activities including proficiency testing.
Always follow the resulting standard of work (SOW).
Always follow the processing standard of work (SOW).
Participate in competency assessment.
Follow the Optum Clinic lab procedures and guidelines.
Follow the Calling Critical Value policy.
Customer Experience:
Interact with patients and healthcare providers in a professional and compassionate manner.
While registering patients, always follow the reception standard of work (SOW).
Problem solve efficiently and promptly.
Locate missing lab orders and specimens.
Competent and efficient phone skills.
Duties integrated into all job functions:
All staff members are to promote a positive and productive work environment by acting maturely and responsibly, satisfactorily performing job responsibilities, and conducting themselves professionally, courteously, and respectfully toward fellow employees, physicians, and patients.
Must relate to other people beyond giving and receiving instructions: (a) get along with co‑workers or peers without exhibiting behavioral extremes; (b) perform work activities requiring negotiating, instructing, supervising, persuading, or speaking with others; and (c) respond openly and appropriately to feedback regarding performance from a supervisor.
Perform all duties in a manner that promotes and supports the Core Values of The Everett Clinic.
Integrate Lean principles, practices, and tools to improve operational efficiency, reduce costs and increase customer satisfaction.
Must follow written and oral instructions and complete routine tasks independently.
Complete all compliance training, including but not limited to HIPAA/Privacy/Confidentiality/Non‑Discrimination/Harassment/Integrity Statement and signed Agreements.
Ensures confidentiality of patient information by following HIPAA guidelines and TEC policies.
Attend training to meet job position requirements and as needed or mandated by TEC policies, Div. of Occupational Safety & Health (DOSH), OSHA, L & I, and other state/federal regulations.
Have regular and predictable attendance.
Performs other duties as assigned.
Physical and Mental Demands
Employees must meet the physical and mental demands described here to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Physical Demands
Must be able to frequently stand and walk from place to place for long periods with intermittent breaks.
Must be able to run during an emergency.
Must be able to frequently use hands and fingers to handle, grasp or feel objects, tools, controls, and medical or office equipment.
Must be able to repeat the same movements frequently.
Must be able to make quick, precise adjustments to machine controls and move arms and legs quickly.
Must speak clearly so listeners can understand and be able to understand the speech of another person.
Must be able to hear sounds and recognize the difference between them.
Must have a level of visual acuity to see details of objects from near and far, see differences between colors, shades, and brightness, and determine the distance between objects. May have periods of prolonged sitting in connection with telephone or computer usage.
Must be able to use muscles to lift, push, pull, or carry heavy objects. Occasionally, lifting 50 pounds and carrying up to 24 pounds may be required.
Must be able to bend, stretch, stoop, twist, squat, kneel, crawl, push/pull, grasp, handle, or reach out.
Must be able to move two or more limbs together while remaining in place.
Must be able to coordinate the movements of several body parts, such as arms and legs, while the body is moving.
Must demonstrate proper body mechanics to support physical activity for long periods without getting tired or out of breath.
Must be able to keep or regain the body's balance or stay upright when in an unstable position.
Mental Demands
While performing the duties of this job, employees are regularly required to use written and oral communication skills; read and interpret data, information, and documents; analyze and solve non‑routine and complex office administrative problems; may use math and mathematical reasoning; observe and interpret situations; learn and apply new information or skills; perform highly detailed work on multiple, concurrent tasks; work under intensive deadlines with frequent interruptions; and interact with supervisors, managers, staff, customers, patients, the public and others encountered in the course of work, some of whom may be dissatisfied or abusive individuals.
Typical Working Conditions
The work environmental characteristics described here represent those employee encounters while performing the job's essential functions.
Can have frequent exposure to communicable/infectious diseases, toxic substances, ionizing radiation, medicinal preparations, and other conditions common to a clinical environment. Interaction with others is busy, constant, and occasionally interruptive. Typical office conditions and noise levels are usually quiet. Work may be demanding at times. It may require the ability to work irregular hours.
Pay Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401(k) contribution (all benefits are subject to eligibility requirements). The hourly pay for this role will range from $17.98 to $32.12 per hour based on full‑time employment. We comply with all minimum wage laws as applicable.
Equal Opportunity Employer UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
Drug-Free Workplace UnitedHealth Group is a drug‑free workplace. Candidates are required to pass a drug test before beginning employment.
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Schedule 40 hour work week. Monday through Friday from 6:45 am to 3:45 pm. Hours may fluctuate based on business needs. Final scheduling will be determined by the Hiring Manager.
Location 11800 NE 128th Street, Kirkland, WA 98034 (LAB)
Primary Responsibilities
Venipuncture and specimen collection:
Collect blood specimens from patients using venipuncture and capillary puncture techniques promptly.
Maintain a clean, safe, and efficient work environment.
Process and prepare specimens for testing and transport.
Troubleshoot and resolve issues related to specimen collection, testing, and equipment.
Give proper patient collection instructions (e.g., urine collection, stool collection).
Instruct patients in post‑phlebotomy care.
Properly dispose of bio‑hazardous and sharps materials.
Obtain specimens for microbiology testing.
Perform electrocardiograms (EKGs) and other miscellaneous services.
Order sufficient supplies to perform the workload and rotate stock and prevent the use of outdated supplies.
Always follow the venipuncture standard of work (SOW).
Always follow the processing standard of work (SOW) including positive identification of all patient specimens.
Perform waived and moderate complexity laboratory testing:
Perform both waived and moderate complexity laboratory testing, including microscopy.
Maintain accurate records of patient information, test results, and laboratory procedures.
Perform quality control and calibration procedures to ensure the accuracy and reliability of test results.
Participate in quality assurance and quality control activities including proficiency testing.
Always follow the resulting standard of work (SOW).
Always follow the processing standard of work (SOW).
Participate in competency assessment.
Follow the Optum Clinic lab procedures and guidelines.
Follow the Calling Critical Value policy.
Customer Experience:
Interact with patients and healthcare providers in a professional and compassionate manner.
While registering patients, always follow the reception standard of work (SOW).
Problem solve efficiently and promptly.
Locate missing lab orders and specimens.
Competent and efficient phone skills.
Duties integrated into all job functions:
All staff members are to promote a positive and productive work environment by acting maturely and responsibly, satisfactorily performing job responsibilities, and conducting themselves professionally, courteously, and respectfully toward fellow employees, physicians, and patients.
Must relate to other people beyond giving and receiving instructions: (a) get along with co‑workers or peers without exhibiting behavioral extremes; (b) perform work activities requiring negotiating, instructing, supervising, persuading, or speaking with others; and (c) respond openly and appropriately to feedback regarding performance from a supervisor.
Perform all duties in a manner that promotes and supports the Core Values of The Everett Clinic.
Integrate Lean principles, practices, and tools to improve operational efficiency, reduce costs and increase customer satisfaction.
Must follow written and oral instructions and complete routine tasks independently.
Complete all compliance training, including but not limited to HIPAA/Privacy/Confidentiality/Non‑Discrimination/Harassment/Integrity Statement and signed Agreements.
Ensures confidentiality of patient information by following HIPAA guidelines and TEC policies.
Attend training to meet job position requirements and as needed or mandated by TEC policies, Div. of Occupational Safety & Health (DOSH), OSHA, L & I, and other state/federal regulations.
Have regular and predictable attendance.
Performs other duties as assigned.
Physical and Mental Demands
Employees must meet the physical and mental demands described here to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Physical Demands
Must be able to frequently stand and walk from place to place for long periods with intermittent breaks.
Must be able to run during an emergency.
Must be able to frequently use hands and fingers to handle, grasp or feel objects, tools, controls, and medical or office equipment.
Must be able to repeat the same movements frequently.
Must be able to make quick, precise adjustments to machine controls and move arms and legs quickly.
Must speak clearly so listeners can understand and be able to understand the speech of another person.
Must be able to hear sounds and recognize the difference between them.
Must have a level of visual acuity to see details of objects from near and far, see differences between colors, shades, and brightness, and determine the distance between objects. May have periods of prolonged sitting in connection with telephone or computer usage.
Must be able to use muscles to lift, push, pull, or carry heavy objects. Occasionally, lifting 50 pounds and carrying up to 24 pounds may be required.
Must be able to bend, stretch, stoop, twist, squat, kneel, crawl, push/pull, grasp, handle, or reach out.
Must be able to move two or more limbs together while remaining in place.
Must be able to coordinate the movements of several body parts, such as arms and legs, while the body is moving.
Must demonstrate proper body mechanics to support physical activity for long periods without getting tired or out of breath.
Must be able to keep or regain the body's balance or stay upright when in an unstable position.
Mental Demands
While performing the duties of this job, employees are regularly required to use written and oral communication skills; read and interpret data, information, and documents; analyze and solve non‑routine and complex office administrative problems; may use math and mathematical reasoning; observe and interpret situations; learn and apply new information or skills; perform highly detailed work on multiple, concurrent tasks; work under intensive deadlines with frequent interruptions; and interact with supervisors, managers, staff, customers, patients, the public and others encountered in the course of work, some of whom may be dissatisfied or abusive individuals.
Typical Working Conditions
The work environmental characteristics described here represent those employee encounters while performing the job's essential functions.
Can have frequent exposure to communicable/infectious diseases, toxic substances, ionizing radiation, medicinal preparations, and other conditions common to a clinical environment. Interaction with others is busy, constant, and occasionally interruptive. Typical office conditions and noise levels are usually quiet. Work may be demanding at times. It may require the ability to work irregular hours.
Pay Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401(k) contribution (all benefits are subject to eligibility requirements). The hourly pay for this role will range from $17.98 to $32.12 per hour based on full‑time employment. We comply with all minimum wage laws as applicable.
Equal Opportunity Employer UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
Drug-Free Workplace UnitedHealth Group is a drug‑free workplace. Candidates are required to pass a drug test before beginning employment.
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