Chart Capture Representative
TeamHealth, Knoxville, TN, United States
Chart Capture Representative
Department: Health Care Financial Services
Reports to: Chart Capture Supervisor
About the Role The Chart Capture Representative plays a key role in supporting the healthcare revenue cycle by ensuring accurate, timely reconciliation and recovery of patient charts. This position collaborates closely with internal teams and clinical partners to resolve chart discrepancies, identify workflow issues, and support operational efficiency within the Chart Capture function.
What You’ll Do
Reconcile patient charts against Emergency Department logs daily, meeting established productivity and turnaround standards
Identify, track, and recover missing or delayed (“straggler”) charts, collaborating with clinicians as needed to obtain additional documentation
Monitor and report chart flow or workflow issues within OnBase or other document management systems
Support continuous improvement by contributing ideas, data, and insights related to chart capture and revenue cycle operations
Maintain strict confidentiality and compliance with HIPAA, legal, and ethical standards
Consistently meet deadlines and performance expectations in a metrics-driven environment
Perform additional duties and special projects as assigned
Why Join Us?
Be part of a collaborative team that directly supports healthcare operations and patient care
Opportunity to grow your knowledge of the healthcare revenue cycle
Exposure to process improvement initiatives and cross-functional collaboration
Stable role with clearly defined expectations and standards
Requirements Required Qualifications
High school diploma or GED
Intermediate proficiency in Microsoft Word, Excel, and PowerPoint
Strong organizational, analytical, and problem-solving skills
Excellent attention to detail and ability to follow structured processes
Effective written and verbal communication skills
Ability to manage multiple priorities, meet deadlines, and work independently with minimal supervision
Professional demeanor with strong customer service and interpersonal skills
Preferred Qualifications
1+ year of office or administrative experience
Healthcare, hospital registration, medical billing, or revenue cycle experience
Familiarity with chart flow and revenue cycle processes
Experience using OnBase or similar workflow/document management systems
Exposure to medical coding or documentation review https://www.teamhealth.com/california-applicant-privacy-notice/
Benefits
Career Growth Opportunities
A Culture anchored in a strong sense of belonging
Benefits (Medical/Dental/Vision) begin the first of the month following 30 days of employment
401(k) (Discretionary match)
Generous PTO
8 Paid Holidays
Equipment Provided for Remote Roles
Location Remote
Working Level Full-Time
Job Category Accounting, Admin-Clerical, Entry Level, Healthcare, Insurance
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Reports to: Chart Capture Supervisor
About the Role The Chart Capture Representative plays a key role in supporting the healthcare revenue cycle by ensuring accurate, timely reconciliation and recovery of patient charts. This position collaborates closely with internal teams and clinical partners to resolve chart discrepancies, identify workflow issues, and support operational efficiency within the Chart Capture function.
What You’ll Do
Reconcile patient charts against Emergency Department logs daily, meeting established productivity and turnaround standards
Identify, track, and recover missing or delayed (“straggler”) charts, collaborating with clinicians as needed to obtain additional documentation
Monitor and report chart flow or workflow issues within OnBase or other document management systems
Support continuous improvement by contributing ideas, data, and insights related to chart capture and revenue cycle operations
Maintain strict confidentiality and compliance with HIPAA, legal, and ethical standards
Consistently meet deadlines and performance expectations in a metrics-driven environment
Perform additional duties and special projects as assigned
Why Join Us?
Be part of a collaborative team that directly supports healthcare operations and patient care
Opportunity to grow your knowledge of the healthcare revenue cycle
Exposure to process improvement initiatives and cross-functional collaboration
Stable role with clearly defined expectations and standards
Requirements Required Qualifications
High school diploma or GED
Intermediate proficiency in Microsoft Word, Excel, and PowerPoint
Strong organizational, analytical, and problem-solving skills
Excellent attention to detail and ability to follow structured processes
Effective written and verbal communication skills
Ability to manage multiple priorities, meet deadlines, and work independently with minimal supervision
Professional demeanor with strong customer service and interpersonal skills
Preferred Qualifications
1+ year of office or administrative experience
Healthcare, hospital registration, medical billing, or revenue cycle experience
Familiarity with chart flow and revenue cycle processes
Experience using OnBase or similar workflow/document management systems
Exposure to medical coding or documentation review https://www.teamhealth.com/california-applicant-privacy-notice/
Benefits
Career Growth Opportunities
A Culture anchored in a strong sense of belonging
Benefits (Medical/Dental/Vision) begin the first of the month following 30 days of employment
401(k) (Discretionary match)
Generous PTO
8 Paid Holidays
Equipment Provided for Remote Roles
Location Remote
Working Level Full-Time
Job Category Accounting, Admin-Clerical, Entry Level, Healthcare, Insurance
#J-18808-Ljbffr