Customer Service Representative
CPM Development Corporation, Salem, MA, United States
Job Summary
This position is responsible for ensuring the highest level of customer satisfaction by providing support, guidance, proper follow-up and resolution to client inquiries or issues.
Responsibilities
Assist customer with product questions, ordering, order tracking, complaints and problems
Enter orders into system for billing and delivery
Prepare quotes and coordinate mailings of literature and samples
Coordinate delivery schedules with dispatch
Keep merchandise and sales brochures stocked on shelves
Retrieve needed information for credit department
Issue credits or debits accurately when applicable
Answering incoming calls and managing voicemails
Taking sales orders from sales representatives and customers by phone, radio, email and text message
Assisting walk‑in counter customers
Receiving cash payments and running credit card approvals and check approvals
Categorizing, filing, scanning, and maintaining ship ticket copies and customer records for audit purposes
Printing and distributing e‑mailed customer purchase orders
Other duties and responsibilities related to the nature of the job may be assigned on a temporary or permanent basis as needed
Qualifications
Experience within the Paver or Masonry business a plus, but not mandatory
High school diploma / equivalent or a comparable combination of education, experience or training in related field
Proficient in Microsoft Office Suite
Good with basic math
Good organizational and problem solving skills
Experience with multi‑line phone system
Attention to detail
Strong phone and verbal communication skills along with active listening
Ability to multi‑task
Ability to sit for extended periods of time
Ability to perform repetitive motions of the wrist, hands and fingers to use a PC and keyboard
Bending and some lifting
Compensation
$20 – $22/hr
401(k) plan / group retirement savings program
Short‑term and long‑term disability benefits
Life insurance
Health, dental, and vision insurance
Paid time off
Paid holidays
Benefits
Highly competitive base pay
Comprehensive medical, dental and disability benefits programs
Group retirement savings program
Health and wellness programs
An inclusive culture that values opportunity for growth, development, and internal promotion
Equal Opportunity Oldcastle APG, a CRH Company, is an affirmative action and equal opportunity employer.
EOE/Vet/Disability
CRH is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.
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Responsibilities
Assist customer with product questions, ordering, order tracking, complaints and problems
Enter orders into system for billing and delivery
Prepare quotes and coordinate mailings of literature and samples
Coordinate delivery schedules with dispatch
Keep merchandise and sales brochures stocked on shelves
Retrieve needed information for credit department
Issue credits or debits accurately when applicable
Answering incoming calls and managing voicemails
Taking sales orders from sales representatives and customers by phone, radio, email and text message
Assisting walk‑in counter customers
Receiving cash payments and running credit card approvals and check approvals
Categorizing, filing, scanning, and maintaining ship ticket copies and customer records for audit purposes
Printing and distributing e‑mailed customer purchase orders
Other duties and responsibilities related to the nature of the job may be assigned on a temporary or permanent basis as needed
Qualifications
Experience within the Paver or Masonry business a plus, but not mandatory
High school diploma / equivalent or a comparable combination of education, experience or training in related field
Proficient in Microsoft Office Suite
Good with basic math
Good organizational and problem solving skills
Experience with multi‑line phone system
Attention to detail
Strong phone and verbal communication skills along with active listening
Ability to multi‑task
Ability to sit for extended periods of time
Ability to perform repetitive motions of the wrist, hands and fingers to use a PC and keyboard
Bending and some lifting
Compensation
$20 – $22/hr
401(k) plan / group retirement savings program
Short‑term and long‑term disability benefits
Life insurance
Health, dental, and vision insurance
Paid time off
Paid holidays
Benefits
Highly competitive base pay
Comprehensive medical, dental and disability benefits programs
Group retirement savings program
Health and wellness programs
An inclusive culture that values opportunity for growth, development, and internal promotion
Equal Opportunity Oldcastle APG, a CRH Company, is an affirmative action and equal opportunity employer.
EOE/Vet/Disability
CRH is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.
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