Assistant Property Manager
Pratum Co, Germantown, MD, United States
Assistant Property Manager
Assistant property manager responsible for assisting the Community Manager in overall operations of the property, development at 2 locations – Germantown & Rockville, MD – oversight of the teams, and maintaining community compliance with all policies, procedures, and internal quality control standards.
Essential Duties
Assist with the management of the affordable housing recertification process and compliance.
Maintain property waiting list.
Build positive relationships with prospective and current tenants.
Coordinate on‑site data collection and processing of resident information.
Schedule resident recertification interviews and coordinate apartment inspections.
Ensure proper calculation of income, assets, and rent levels.
Investigate and help resolve complaints, disturbances, and violations.
Maintain resident files in accordance with company policy & regulatory agency policy.
Assist with tasks associated with the operation of the property: leasing, rent collections, resident services, and maintenance.
Prepare and execute detailed and legally compliant lease agreements.
Oversee all financial procedures including verifying renter income, processing monthly payments, and executing default protocols.
Create organizational systems to support accurate record keeping, efficient financial transactions, and prompt renter complaint resolution.
Job Requirements
Previous Property Management Experience – REQUIRED
Working knowledge of recertification and compliance in the Section 8 process.
Knowledge of Department of Housing and Urban Development (HUD) rules and regulations.
Compliance certification (COS or TCS) or equivalent nationally recognized certification and experience.
Knowledgeable in rent collections, posting to G/L, completing daily deposits, calculating SODAs, etc.
Outstanding customer service skills.
Exceptional verbal and written communication skills.
Accounts receivable and collections experience is a MUST.
Attention to detail and ability to work independently on assignments.
Proficient in Word, Excel, Outlook, One-Site Property Management Software, and Internet.
Education High school or GED. Requires the ability to read and write English fluently, accurately perform intermediate mathematical functions, and understand and operate all on-site resident management software functions.
Professional Experience Minimum of three years of experience in residential property management.
Attendance/Travel Requirements Requires ability to work any of the seven days of the week, 52 weeks of the year. Must work scheduled hours consistently, including overtime when requested, and be available for on‑call duties, scheduled or as necessary. Travel may be required to attend owner gatherings in the vicinity of the property or in another state, and to attend certain resident events after hours.
Computer Skills
Basic computer knowledge.
Ability to use Outlook and OneSite/Yardi.
Intermediate knowledge of Microsoft Suites.
Basic Internet knowledge.
Physical Demands Must be capable of physically accessing all exterior and interior parts of the property and amenities, and be able to push, pull, lift, carry, or maneuver weights of up to 50 lbs independently and 100 lbs with assistance.
Learning & Development Maintain a commitment to ongoing personal development and career growth through corporate office and external resources as needed.
The role is non‑exempt and has an anticipated pay of $22 for a new employee, depending on experience and qualifications. The position may be eligible for discretionary or performance‑based bonuses. Full‑time positions (30+ hours/week) are eligible for 2 weeks paid vacation, 11 paid holidays, and health & welfare benefits as outlined on the company’s website.
Pratum Companies is committed to a diverse workforce and is an Equal Opportunity Employer.
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Essential Duties
Assist with the management of the affordable housing recertification process and compliance.
Maintain property waiting list.
Build positive relationships with prospective and current tenants.
Coordinate on‑site data collection and processing of resident information.
Schedule resident recertification interviews and coordinate apartment inspections.
Ensure proper calculation of income, assets, and rent levels.
Investigate and help resolve complaints, disturbances, and violations.
Maintain resident files in accordance with company policy & regulatory agency policy.
Assist with tasks associated with the operation of the property: leasing, rent collections, resident services, and maintenance.
Prepare and execute detailed and legally compliant lease agreements.
Oversee all financial procedures including verifying renter income, processing monthly payments, and executing default protocols.
Create organizational systems to support accurate record keeping, efficient financial transactions, and prompt renter complaint resolution.
Job Requirements
Previous Property Management Experience – REQUIRED
Working knowledge of recertification and compliance in the Section 8 process.
Knowledge of Department of Housing and Urban Development (HUD) rules and regulations.
Compliance certification (COS or TCS) or equivalent nationally recognized certification and experience.
Knowledgeable in rent collections, posting to G/L, completing daily deposits, calculating SODAs, etc.
Outstanding customer service skills.
Exceptional verbal and written communication skills.
Accounts receivable and collections experience is a MUST.
Attention to detail and ability to work independently on assignments.
Proficient in Word, Excel, Outlook, One-Site Property Management Software, and Internet.
Education High school or GED. Requires the ability to read and write English fluently, accurately perform intermediate mathematical functions, and understand and operate all on-site resident management software functions.
Professional Experience Minimum of three years of experience in residential property management.
Attendance/Travel Requirements Requires ability to work any of the seven days of the week, 52 weeks of the year. Must work scheduled hours consistently, including overtime when requested, and be available for on‑call duties, scheduled or as necessary. Travel may be required to attend owner gatherings in the vicinity of the property or in another state, and to attend certain resident events after hours.
Computer Skills
Basic computer knowledge.
Ability to use Outlook and OneSite/Yardi.
Intermediate knowledge of Microsoft Suites.
Basic Internet knowledge.
Physical Demands Must be capable of physically accessing all exterior and interior parts of the property and amenities, and be able to push, pull, lift, carry, or maneuver weights of up to 50 lbs independently and 100 lbs with assistance.
Learning & Development Maintain a commitment to ongoing personal development and career growth through corporate office and external resources as needed.
The role is non‑exempt and has an anticipated pay of $22 for a new employee, depending on experience and qualifications. The position may be eligible for discretionary or performance‑based bonuses. Full‑time positions (30+ hours/week) are eligible for 2 weeks paid vacation, 11 paid holidays, and health & welfare benefits as outlined on the company’s website.
Pratum Companies is committed to a diverse workforce and is an Equal Opportunity Employer.
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