Employee Relations Specialist
Equiliem, New York, NY, United States
Employee Relations Specialist - Mediation & Conflict Resolution
Long Island City, NY
Pay: $55.00 - $65.00 per hour
Job ID: 26-03717
Job Summary The Senior Specialist - Conflict Management serves as a key resource for workplace conflict resolution, providing mediation, coaching, and training across a large and diverse employee population. This role acts as a neutral party to support employee relations, facilitate conflict resolution, and promote proactive strategies to prevent workplace issues. The position requires strong emotional intelligence, discretion, and the ability to manage sensitive situations while collaborating with cross-functional teams and leadership.
Job Responsibilities
Conduct conflict coaching sessions and facilitate mediation between employees and teams
Manage intake, tracking, follow-up, and reporting for conflict-related cases and requests
Facilitate both simple and complex mediation sessions, including preparation and post-session follow-ups
Provide guidance to leaders to address conflicts early and minimize escalation and business impact
Design, develop, and deliver conflict management training programs, workshops, and presentations
Oversee training curriculum and ensure content remains relevant and engaging
Facilitate team interventions and group discussions to resolve workplace issues
Coordinate post-mediation check-ins and recommend actions to improve collaboration and relationships
Partner with internal groups to align on employee relations matters and conflict resolution strategies
Maintain and promote conflict management resources and tools through internal communication channels
Support organizational development initiatives, including assessing needs and implementing training solutions
Track trends and key performance indicators using internal systems while maintaining confidentiality
Job Requirements
Bachelor's degree required; Master's degree preferred
Minimum of 3 years of experience in conflict resolution, mediation, or employee relations
Strong knowledge of employee relations, conflict management, and workplace investigations
Ability to handle sensitive and confidential information with discretion
Experience designing and delivering training programs for diverse audiences
Strong facilitation skills for both small and large groups, in-person and virtual settings
Excellent verbal and written communication skills
Strong interpersonal skills with the ability to engage effectively at all levels of an organization
High emotional intelligence and active listening skills
Ability to manage multiple priorities in a dynamic environment
Work Experience
At least 3 years of experience in conflict resolution, mediation, or employee relations required
Experience in training and development, organizational development, or EEO-related work preferred
#J-18808-Ljbffr
Pay: $55.00 - $65.00 per hour
Job ID: 26-03717
Job Summary The Senior Specialist - Conflict Management serves as a key resource for workplace conflict resolution, providing mediation, coaching, and training across a large and diverse employee population. This role acts as a neutral party to support employee relations, facilitate conflict resolution, and promote proactive strategies to prevent workplace issues. The position requires strong emotional intelligence, discretion, and the ability to manage sensitive situations while collaborating with cross-functional teams and leadership.
Job Responsibilities
Conduct conflict coaching sessions and facilitate mediation between employees and teams
Manage intake, tracking, follow-up, and reporting for conflict-related cases and requests
Facilitate both simple and complex mediation sessions, including preparation and post-session follow-ups
Provide guidance to leaders to address conflicts early and minimize escalation and business impact
Design, develop, and deliver conflict management training programs, workshops, and presentations
Oversee training curriculum and ensure content remains relevant and engaging
Facilitate team interventions and group discussions to resolve workplace issues
Coordinate post-mediation check-ins and recommend actions to improve collaboration and relationships
Partner with internal groups to align on employee relations matters and conflict resolution strategies
Maintain and promote conflict management resources and tools through internal communication channels
Support organizational development initiatives, including assessing needs and implementing training solutions
Track trends and key performance indicators using internal systems while maintaining confidentiality
Job Requirements
Bachelor's degree required; Master's degree preferred
Minimum of 3 years of experience in conflict resolution, mediation, or employee relations
Strong knowledge of employee relations, conflict management, and workplace investigations
Ability to handle sensitive and confidential information with discretion
Experience designing and delivering training programs for diverse audiences
Strong facilitation skills for both small and large groups, in-person and virtual settings
Excellent verbal and written communication skills
Strong interpersonal skills with the ability to engage effectively at all levels of an organization
High emotional intelligence and active listening skills
Ability to manage multiple priorities in a dynamic environment
Work Experience
At least 3 years of experience in conflict resolution, mediation, or employee relations required
Experience in training and development, organizational development, or EEO-related work preferred
#J-18808-Ljbffr