Physical Therapist Center Director
Concentra, Inc, Oak Valley, TN, United States
Overview
As the Center Therapy Director, you will be a vital member of our patient care team, playing a crucial role in providing exceptional care to patients. You will supervise staff therapists and deliver rehabilitative services for disabled, injured, and diseased patients within the center, aligning with Concentra Medical Centers’ Injury Process Management, rehabilitation philosophy in occupational medicine, and relevant policies, practices, and regulations.
Responsibilities
Spend 100% of time in the center providing direct patient care, leading by example, and creating an exceptional patient experience.
Manage key clinical center metrics provided by Clinical Analytics and hold therapists accountable.
Demonstrate all components of the Physical Therapy Guidebook and the Perfect PT visit.
Manage clinical outcomes and address outlier cases with staff therapists.
Implement clinical workflows to optimize patient capture, referral processing, and scheduling.
Execute therapy plans for each patient with a focus on early intervention and same-day evaluation.
Create a professional and collaborative working environment that promotes teamwork, quality, exceptional outcomes, and patient safety.
Work with the DTO to identify clinical improvement opportunities.
Foster relationships with employers, referral sources, and payer groups through routine communications and engagement opportunities.
Master use of clinical systems for efficient documentation, appropriate coding, charge capture, and follow‑through on all patient care orders.
Ensure compliance with individual state practice act rules, regulations, and WC regulations.
Drive patient and client experience and satisfaction metrics.
Participate in CLT meetings with COD and CMD to improve quality, patient safety, outlier management, and support the center’s business growth.
Maintain and cultivate relationships with center clients and payers, responding to requests within 24 hours.
Work with DTO and CLT to manage clinical and support staffing levels and proficiencies to optimize patient satisfaction, workflows, and efficiencies.
Promote, cultivate, and exemplify Orange Book values among all center colleagues.
Develop colleague success through talent life cycle support for staff therapists and PTSS within the center.
Foster an environment of collaboration, professionalism, patient and colleague safety, quality care, continuous improvement, and recognition.
Lead and promote collaboration within CLT and across disciplines to achieve clinical and business outcomes.
Be accountable for understanding and input on center financial drivers (GRV, PI, new injuries, TAT) to achieve the annual business plan.
Promote center initiatives and workflows consistent with those in other centers.
Possess financial awareness and provide input to the center budget and key business metrics.
This job description does not cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change at any time with or without notice.
Qualifications
Bachelor’s of Science or advanced degree in Physical Therapy (Doctor of Physical Therapy) from an accredited college or university.
Must meet licensure requirements of the jurisdiction.
Customarily at least two years of demonstrated clinical experience.
Concentra core competencies: Service Mentality, Attention to Detail, Sense of Urgency, Initiative, and Flexibility.
Ability to make decisions or solve problems using logic to identify key facts, explore alternatives, and propose quality solutions.
Outstanding customer service skills and the ability to deal with people in a manner that shows tact and professionalism.
Ability to handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies.
Demonstrated outstanding clinical knowledge of physical/occupational therapy services.
Demonstrated outstanding dedication to Concentra’s philosophy of therapy in occupational medicine.
Demonstrated interest in the leadership of therapy staff.
Demonstrated leadership qualities and administrative abilities related to the responsibilities described.
Demonstrated excellent communication skills and ability to exercise judgment, make decisions, and motivate employees.
Additional Data
Generous paid time off (PTO)
Paid holidays
Paid sick/EID days
Set schedule
Flexible per diem opportunities*
Medical and prescription plans
Basic and enhanced dental and vision plans
Supplemental health benefits (accident, critical illness, hospital indemnity insurance)
LifeWorks employee assistance program
Company‑funded HSA
Short‑term disability
Pre‑tax spending accounts (health care and dependent care FSA)
Training in world‑class occupational medicine process management model*
Medical experts panel (MEP)
Concentra CEU courses
New hire learning program
Occupational Health University
Leadership development program
Manual therapy certification
Yearly CEU stipend and CEU time
Tuition reimbursement
Professional on‑demand learning modules*
Malpractice insurance*
Unmatched opportunities for advancement locally and nationally*
Traditional and Roth 401(k) with employer match*
Competitive salary*
Colleague referral bonus program*
Colleague discount program*
Life insurance/disability
Pre‑tax spending accounts
Relocation assistance (when applicable)
Incentive/RVU bonus
Commuter benefits
Identity theft services
Company‑paid long‑term disability
Concentra is an equal opportunity employer that prohibits discrimination and will make decisions regarding employment opportunities, including hiring, promotion and advancement, without regard to race, color, national origin, religious beliefs, sex (including pregnancy), age, disability, sexual orientation, gender identity, citizenship status, military status, marital status, genetic information, or any other basis protected by federal, state or local fair employment practice laws.
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Responsibilities
Spend 100% of time in the center providing direct patient care, leading by example, and creating an exceptional patient experience.
Manage key clinical center metrics provided by Clinical Analytics and hold therapists accountable.
Demonstrate all components of the Physical Therapy Guidebook and the Perfect PT visit.
Manage clinical outcomes and address outlier cases with staff therapists.
Implement clinical workflows to optimize patient capture, referral processing, and scheduling.
Execute therapy plans for each patient with a focus on early intervention and same-day evaluation.
Create a professional and collaborative working environment that promotes teamwork, quality, exceptional outcomes, and patient safety.
Work with the DTO to identify clinical improvement opportunities.
Foster relationships with employers, referral sources, and payer groups through routine communications and engagement opportunities.
Master use of clinical systems for efficient documentation, appropriate coding, charge capture, and follow‑through on all patient care orders.
Ensure compliance with individual state practice act rules, regulations, and WC regulations.
Drive patient and client experience and satisfaction metrics.
Participate in CLT meetings with COD and CMD to improve quality, patient safety, outlier management, and support the center’s business growth.
Maintain and cultivate relationships with center clients and payers, responding to requests within 24 hours.
Work with DTO and CLT to manage clinical and support staffing levels and proficiencies to optimize patient satisfaction, workflows, and efficiencies.
Promote, cultivate, and exemplify Orange Book values among all center colleagues.
Develop colleague success through talent life cycle support for staff therapists and PTSS within the center.
Foster an environment of collaboration, professionalism, patient and colleague safety, quality care, continuous improvement, and recognition.
Lead and promote collaboration within CLT and across disciplines to achieve clinical and business outcomes.
Be accountable for understanding and input on center financial drivers (GRV, PI, new injuries, TAT) to achieve the annual business plan.
Promote center initiatives and workflows consistent with those in other centers.
Possess financial awareness and provide input to the center budget and key business metrics.
This job description does not cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change at any time with or without notice.
Qualifications
Bachelor’s of Science or advanced degree in Physical Therapy (Doctor of Physical Therapy) from an accredited college or university.
Must meet licensure requirements of the jurisdiction.
Customarily at least two years of demonstrated clinical experience.
Concentra core competencies: Service Mentality, Attention to Detail, Sense of Urgency, Initiative, and Flexibility.
Ability to make decisions or solve problems using logic to identify key facts, explore alternatives, and propose quality solutions.
Outstanding customer service skills and the ability to deal with people in a manner that shows tact and professionalism.
Ability to handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies.
Demonstrated outstanding clinical knowledge of physical/occupational therapy services.
Demonstrated outstanding dedication to Concentra’s philosophy of therapy in occupational medicine.
Demonstrated interest in the leadership of therapy staff.
Demonstrated leadership qualities and administrative abilities related to the responsibilities described.
Demonstrated excellent communication skills and ability to exercise judgment, make decisions, and motivate employees.
Additional Data
Generous paid time off (PTO)
Paid holidays
Paid sick/EID days
Set schedule
Flexible per diem opportunities*
Medical and prescription plans
Basic and enhanced dental and vision plans
Supplemental health benefits (accident, critical illness, hospital indemnity insurance)
LifeWorks employee assistance program
Company‑funded HSA
Short‑term disability
Pre‑tax spending accounts (health care and dependent care FSA)
Training in world‑class occupational medicine process management model*
Medical experts panel (MEP)
Concentra CEU courses
New hire learning program
Occupational Health University
Leadership development program
Manual therapy certification
Yearly CEU stipend and CEU time
Tuition reimbursement
Professional on‑demand learning modules*
Malpractice insurance*
Unmatched opportunities for advancement locally and nationally*
Traditional and Roth 401(k) with employer match*
Competitive salary*
Colleague referral bonus program*
Colleague discount program*
Life insurance/disability
Pre‑tax spending accounts
Relocation assistance (when applicable)
Incentive/RVU bonus
Commuter benefits
Identity theft services
Company‑paid long‑term disability
Concentra is an equal opportunity employer that prohibits discrimination and will make decisions regarding employment opportunities, including hiring, promotion and advancement, without regard to race, color, national origin, religious beliefs, sex (including pregnancy), age, disability, sexual orientation, gender identity, citizenship status, military status, marital status, genetic information, or any other basis protected by federal, state or local fair employment practice laws.
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