Physical Therapist Center Director
Concentra, Smyrna, TN, United States
Center Therapy Director
At Concentra, the Center Therapy Director leads the patient care team, provides direct rehabilitative services, and aligns with our mission to improve the health of America's workforce.
Responsibilities
Spends 100% of time in a center providing direct patient care, leading by example, and creating an exceptional patient experience.
Manages key clinical center metrics provided by Clinical Analytics and holds therapists accountable.
Consistently demonstrates all components of the Physical Therapy Guidebook and the Perfect PT visit.
Manages clinical outcomes and addresses outlier cases with staff therapists.
Ensures clinical workflows to optimize patient capture, processing of referrals and scheduling.
Executes therapy plan for each patient with a focus on early intervention and same‑day evaluation.
Creates a professional and collaborative working environment that promotes teamwork, quality, exceptional outcomes, and patient safety.
Works with DTO to identify clinical improvement opportunities.
Fosters relationships with employers, referral sources and payer groups through routine communications and engagement opportunities.
Masters use of clinical systems to ensure efficient and excellent documentation, appropriate coding, charge capture, and follow‑through on all patient care orders.
Ensures compliance with State Practice Act/Rules and Regulations/WC Regulations.
Drives patient and client experience and satisfaction metrics.
Actively participates in CLT meetings with COD and CMD to improve quality, patient safety, outlier management, and to support the center’s business growth.
Maintains and cultivates relationships with center clients and payers while responding to requests within 24 hours.
Works with DTO and CLT to manage clinical and support staffing levels and proficiencies that optimize patient satisfaction, workflows, and efficiencies.
Promotes, cultivates, and exemplifies Orange Book values for all center colleagues.
Develops colleague success through all aspects of the talent life cycle for staff therapists and PTSS within the center.
Fosters an environment of collaboration, professionalism, patient and colleague safety, quality care, continuous improvement and reward and recognition.
Leads and promotes collaboration within CLT and across disciplines to achieve clinical and business outcomes.
Accountable for understanding and input on Center financial drivers (GRV, PI, New Injuries, TAT) and outcomes to achieve the annual business plan.
Promotes center initiatives and workflows that are consistent with those in other centers.
Possesses financial awareness and provides input to center budget and key business metrics.
Qualifications
Bachelor of Science or advanced degree in Physical Therapy (Doctor of Physical Therapy) from an accredited college or university.
Must meet licensure requirements of the jurisdiction.
Customarily at least two years of demonstrated clinical experience.
Concentra Core Competencies: Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility.
Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions.
Outstanding customer service skills and the ability to deal with people with tact and professionalism.
Ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies.
Demonstrated outstanding clinical knowledge of physical/occupational therapy services.
Demonstrated outstanding dedication to Concentra’s philosophy of therapy in occupational medicine.
Demonstrated outstanding interest in the leadership of therapy staff.
Demonstrated leadership qualities and administrative abilities to fulfill the job responsibilities as described.
Demonstrated excellent communication skills and the ability to exercise proper judgment, make decisions, and motivate employees.
Benefits
$20,000 Hiring Bonus Offered.
Monthly and Quarterly Bonus Incentives.
Generous paid time off (PTO).
Paid holidays and paid sick/EID days.
Set schedule with flexible per diem opportunities.
Medical, prescription, basic and enhanced dental and vision plans.
Supplemental health benefits (accident, critical illness, hospital indemnity insurance).
LifeWorks employee assistance program.
Company‑funded Health Savings Account (HSA).
Short‑term disability and company‑paid long‑term disability.
Pre‑tax spending accounts (health care & dependent care FSA).
Training in our world‑class occupational medicine process management model.
Medical Experts Panel (MEP) and Concentra CEU courses.
New hire learning program, Occupational Health University, leadership development program.
Manual therapy certification and yearly CEU stipend & CEU time.
Tuition reimbursement and professional on‑demand learning modules.
Malpractice insurance.
Unmatched opportunities for advancement locally and nationally.
Traditional and Roth 401(k) with employer match.
Competitive salary.
Colleague referral and discount programs.
Life insurance and disability coverage.
Relocation assistance (when applicable).
Incentive/RVU bonus, commuter benefits, identity theft services.
Equal Opportunity Employer Concentra is an equal‑opportunity employer that prohibits discrimination and makes hiring and promotion decisions without regard to race, color, national origin, religion, sex (including pregnancy), age, disability, sexual orientation, gender identity, citizenship status, military status, marital status, genetic information, or any other characteristic protected by federal, state, or local laws.
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Responsibilities
Spends 100% of time in a center providing direct patient care, leading by example, and creating an exceptional patient experience.
Manages key clinical center metrics provided by Clinical Analytics and holds therapists accountable.
Consistently demonstrates all components of the Physical Therapy Guidebook and the Perfect PT visit.
Manages clinical outcomes and addresses outlier cases with staff therapists.
Ensures clinical workflows to optimize patient capture, processing of referrals and scheduling.
Executes therapy plan for each patient with a focus on early intervention and same‑day evaluation.
Creates a professional and collaborative working environment that promotes teamwork, quality, exceptional outcomes, and patient safety.
Works with DTO to identify clinical improvement opportunities.
Fosters relationships with employers, referral sources and payer groups through routine communications and engagement opportunities.
Masters use of clinical systems to ensure efficient and excellent documentation, appropriate coding, charge capture, and follow‑through on all patient care orders.
Ensures compliance with State Practice Act/Rules and Regulations/WC Regulations.
Drives patient and client experience and satisfaction metrics.
Actively participates in CLT meetings with COD and CMD to improve quality, patient safety, outlier management, and to support the center’s business growth.
Maintains and cultivates relationships with center clients and payers while responding to requests within 24 hours.
Works with DTO and CLT to manage clinical and support staffing levels and proficiencies that optimize patient satisfaction, workflows, and efficiencies.
Promotes, cultivates, and exemplifies Orange Book values for all center colleagues.
Develops colleague success through all aspects of the talent life cycle for staff therapists and PTSS within the center.
Fosters an environment of collaboration, professionalism, patient and colleague safety, quality care, continuous improvement and reward and recognition.
Leads and promotes collaboration within CLT and across disciplines to achieve clinical and business outcomes.
Accountable for understanding and input on Center financial drivers (GRV, PI, New Injuries, TAT) and outcomes to achieve the annual business plan.
Promotes center initiatives and workflows that are consistent with those in other centers.
Possesses financial awareness and provides input to center budget and key business metrics.
Qualifications
Bachelor of Science or advanced degree in Physical Therapy (Doctor of Physical Therapy) from an accredited college or university.
Must meet licensure requirements of the jurisdiction.
Customarily at least two years of demonstrated clinical experience.
Concentra Core Competencies: Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility.
Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions.
Outstanding customer service skills and the ability to deal with people with tact and professionalism.
Ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies.
Demonstrated outstanding clinical knowledge of physical/occupational therapy services.
Demonstrated outstanding dedication to Concentra’s philosophy of therapy in occupational medicine.
Demonstrated outstanding interest in the leadership of therapy staff.
Demonstrated leadership qualities and administrative abilities to fulfill the job responsibilities as described.
Demonstrated excellent communication skills and the ability to exercise proper judgment, make decisions, and motivate employees.
Benefits
$20,000 Hiring Bonus Offered.
Monthly and Quarterly Bonus Incentives.
Generous paid time off (PTO).
Paid holidays and paid sick/EID days.
Set schedule with flexible per diem opportunities.
Medical, prescription, basic and enhanced dental and vision plans.
Supplemental health benefits (accident, critical illness, hospital indemnity insurance).
LifeWorks employee assistance program.
Company‑funded Health Savings Account (HSA).
Short‑term disability and company‑paid long‑term disability.
Pre‑tax spending accounts (health care & dependent care FSA).
Training in our world‑class occupational medicine process management model.
Medical Experts Panel (MEP) and Concentra CEU courses.
New hire learning program, Occupational Health University, leadership development program.
Manual therapy certification and yearly CEU stipend & CEU time.
Tuition reimbursement and professional on‑demand learning modules.
Malpractice insurance.
Unmatched opportunities for advancement locally and nationally.
Traditional and Roth 401(k) with employer match.
Competitive salary.
Colleague referral and discount programs.
Life insurance and disability coverage.
Relocation assistance (when applicable).
Incentive/RVU bonus, commuter benefits, identity theft services.
Equal Opportunity Employer Concentra is an equal‑opportunity employer that prohibits discrimination and makes hiring and promotion decisions without regard to race, color, national origin, religion, sex (including pregnancy), age, disability, sexual orientation, gender identity, citizenship status, military status, marital status, genetic information, or any other characteristic protected by federal, state, or local laws.
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