Customer Service Representative
Sentara Health, Harrisonburg, VA, United States
Overview
Customer Service Representative. Full‑time remote position providing customer service support for members and patients.
Position Details City/State: Harrisonburg, VA
Work Shift: First (Days)
Position Status: Full‑time, Day Shift
Location: Remote. Candidates must reside in the Harrisonburg or Charlottesville area and be able to travel on‑site if necessary.
Standard Working Hours: 8:00 AM – 4:30 PM
Responsibilities The Customer Service Representative is responsible for all areas of customer service related to the research and resolution of telephone inquiries from members or patients. Primary duties include handling incoming calls to effectively address issues related to member eligibility, plan prescription benefits, claim payment issues, and patient services such as updating billing information, establishing payment plans, resolving payment inquiries, and patient scheduling.
Education
High school diploma or equivalent (required)
Experience
Two years of customer service experience (required)
Previous data entry experience (required)
Prior scheduling experience (required)
Familiar with Epic Beaker (preferred)
Experience in a high‑volume call center (preferred)
Benefits
Medical, Dental, Vision plans
Adoption, Fertility and Surrogacy Reimbursement up to $10,000
Paid Time Off and Sick Leave
Paid Parental & Family Caregiver Leave
Emergency Backup Care
Long‑Term, Short‑Term Disability, and Critical Illness plans
Life Insurance
401(k)/403(b) with Employer Match
Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education
Student Debt Pay Down – $10,000
Reimbursement for certifications and free access to CEUs and professional development
Pet Insurance
Legal Resources Plan
Eligibility for an annual discretionary bonus based on established system and employee criteria
EEO Statement Sentara Health is an equal opportunity employer and proudly reflects the diversity of the communities it serves. Our workforce includes close to 30,000 members and embodies principles of diversity, inclusion, and belonging. This is a tobacco‑free environment.
Remote positions are available to associates in the following states: Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.
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Position Details City/State: Harrisonburg, VA
Work Shift: First (Days)
Position Status: Full‑time, Day Shift
Location: Remote. Candidates must reside in the Harrisonburg or Charlottesville area and be able to travel on‑site if necessary.
Standard Working Hours: 8:00 AM – 4:30 PM
Responsibilities The Customer Service Representative is responsible for all areas of customer service related to the research and resolution of telephone inquiries from members or patients. Primary duties include handling incoming calls to effectively address issues related to member eligibility, plan prescription benefits, claim payment issues, and patient services such as updating billing information, establishing payment plans, resolving payment inquiries, and patient scheduling.
Education
High school diploma or equivalent (required)
Experience
Two years of customer service experience (required)
Previous data entry experience (required)
Prior scheduling experience (required)
Familiar with Epic Beaker (preferred)
Experience in a high‑volume call center (preferred)
Benefits
Medical, Dental, Vision plans
Adoption, Fertility and Surrogacy Reimbursement up to $10,000
Paid Time Off and Sick Leave
Paid Parental & Family Caregiver Leave
Emergency Backup Care
Long‑Term, Short‑Term Disability, and Critical Illness plans
Life Insurance
401(k)/403(b) with Employer Match
Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education
Student Debt Pay Down – $10,000
Reimbursement for certifications and free access to CEUs and professional development
Pet Insurance
Legal Resources Plan
Eligibility for an annual discretionary bonus based on established system and employee criteria
EEO Statement Sentara Health is an equal opportunity employer and proudly reflects the diversity of the communities it serves. Our workforce includes close to 30,000 members and embodies principles of diversity, inclusion, and belonging. This is a tobacco‑free environment.
Remote positions are available to associates in the following states: Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.
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