Senior Collections Analyst
Axon, Kenmore, NY, United States
Join Axon and be a Force for Good
At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.
Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.
Location 4 days a week (Tuesday-Friday) in office at Axon Hub Location (Seattle, San Fran, Scottsdale, Denver, Atlanta, Boston, Sterling, NYC)
What You'll Do
Perform outbound collections in a professional manner with a focus on customer service while adhering to Company Policy.
Analyze and research accounts to be fully prepared to work with customers, drive meetings with customers.
Work with our internal sales team and other cross functional teams as well as outside customers to resolve collection issues.
Analyze delinquent accounts, prepare bi-weekly/monthly reports on high-risk accounts and make resolution recommendations.
Prepare and analyze reports for bad debt- assist with invoices, credit memos and other adjustments as necessary.
Participate in and support systems improvements and focus on streamlining the collection process, perform analysis of collection practices and develop process improvements.
Develop, implement, and maintain desktop procedures for ongoing collection activities, and leverage reporting tools to build repeatable analysis and research tools.
Work with cross-functional teams to identify problems, process gaps and propose reasonable and creative solutions to improve processes including opportunities for automating manual processes or activities within a process.
What You'll Need
5-7+ years of collections experience, preferably with high-tech industry experience.
Bachelor’s in Accounting or Business, or equivalent work experience.
Order-to-cash business process experience a plus, experience with quoting, order management and billing.
Excellent communication skills, both written and verbal, and strong customer service approach.
Self-motivated, flexible and be able to change priorities in a challenging and fast-paced environment within minimal supervision.
Strong Excel skills, experience with ERP solutions (Microsoft Dynamics, Oracle, SAP, Workday etc.), and Salesforce.
Ability to build strong cross-functional relationships and work collaboratively.
Proactive, problem-solving attitude and ability to think outside the box.
Adapts quickly to changes in a dynamic organizational structure and business processes.
Ability to work independently and a strong team player.
Work Location This role is based out of any of our offices and follows a hybrid schedule. We rely on in-person collaboration and ask that team members work onsite Tuesdays through Fridays, with the flexibility to work remotely on Mondays, unless there is an approved workplace accommodation. We believe that connection fuels innovation, and our in-office culture is designed to foster meaningful teamwork, mentorship, and shared success.
Benefits That Benefit You
Competitive salary and 401k with employer match.
Discretionary paid time off.
Paid parental leave for all.
Medical, Dental, Vision plans.
Fitness Programs.
Emotional & Mental Wellness support.
Learning & Development programs.
And yes, we have snacks in our offices.
Benefits listed herein may vary depending on the nature of your employment and the location where you work. Axon is a total compensation company, meaning compensation is made up of base pay, bonus, and stock awards. The actual base pay is dependent upon many factors, such as: level, function, training, transferable skills, work experience, business needs, geographic market, and often a combination of all these factors. Our benefits offer an array of options to help support you physically, financially and emotionally through the big milestones and in your everyday life. To see more details on our benefits offerings please visit https://www.axon.com/careers.
Base Pay Range $62,925—$100,680 USD
Don’t meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long‑term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve.
Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Equal Opportunity Employer We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email recruitingops@axon.com. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.
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Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.
Location 4 days a week (Tuesday-Friday) in office at Axon Hub Location (Seattle, San Fran, Scottsdale, Denver, Atlanta, Boston, Sterling, NYC)
What You'll Do
Perform outbound collections in a professional manner with a focus on customer service while adhering to Company Policy.
Analyze and research accounts to be fully prepared to work with customers, drive meetings with customers.
Work with our internal sales team and other cross functional teams as well as outside customers to resolve collection issues.
Analyze delinquent accounts, prepare bi-weekly/monthly reports on high-risk accounts and make resolution recommendations.
Prepare and analyze reports for bad debt- assist with invoices, credit memos and other adjustments as necessary.
Participate in and support systems improvements and focus on streamlining the collection process, perform analysis of collection practices and develop process improvements.
Develop, implement, and maintain desktop procedures for ongoing collection activities, and leverage reporting tools to build repeatable analysis and research tools.
Work with cross-functional teams to identify problems, process gaps and propose reasonable and creative solutions to improve processes including opportunities for automating manual processes or activities within a process.
What You'll Need
5-7+ years of collections experience, preferably with high-tech industry experience.
Bachelor’s in Accounting or Business, or equivalent work experience.
Order-to-cash business process experience a plus, experience with quoting, order management and billing.
Excellent communication skills, both written and verbal, and strong customer service approach.
Self-motivated, flexible and be able to change priorities in a challenging and fast-paced environment within minimal supervision.
Strong Excel skills, experience with ERP solutions (Microsoft Dynamics, Oracle, SAP, Workday etc.), and Salesforce.
Ability to build strong cross-functional relationships and work collaboratively.
Proactive, problem-solving attitude and ability to think outside the box.
Adapts quickly to changes in a dynamic organizational structure and business processes.
Ability to work independently and a strong team player.
Work Location This role is based out of any of our offices and follows a hybrid schedule. We rely on in-person collaboration and ask that team members work onsite Tuesdays through Fridays, with the flexibility to work remotely on Mondays, unless there is an approved workplace accommodation. We believe that connection fuels innovation, and our in-office culture is designed to foster meaningful teamwork, mentorship, and shared success.
Benefits That Benefit You
Competitive salary and 401k with employer match.
Discretionary paid time off.
Paid parental leave for all.
Medical, Dental, Vision plans.
Fitness Programs.
Emotional & Mental Wellness support.
Learning & Development programs.
And yes, we have snacks in our offices.
Benefits listed herein may vary depending on the nature of your employment and the location where you work. Axon is a total compensation company, meaning compensation is made up of base pay, bonus, and stock awards. The actual base pay is dependent upon many factors, such as: level, function, training, transferable skills, work experience, business needs, geographic market, and often a combination of all these factors. Our benefits offer an array of options to help support you physically, financially and emotionally through the big milestones and in your everyday life. To see more details on our benefits offerings please visit https://www.axon.com/careers.
Base Pay Range $62,925—$100,680 USD
Don’t meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long‑term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve.
Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Equal Opportunity Employer We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email recruitingops@axon.com. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.
#J-18808-Ljbffr