Senior Collections Analyst
Axon, Boston, MA, United States
At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.
Life at Axon is fast‑paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.
Location 4 days a week (Tuesday‑Friday) in office at Axon Hub locations (Seattle, San Francisco, Scottsdale, Denver, Atlanta, Boston, Sterling, NYC). The role follows a hybrid schedule: onsite Tuesdays through Fridays, with flexibility to work remotely on Mondays unless an approved workplace accommodation is in place.
What You’ll Do
Perform outbound collections in a professional manner with a focus on customer service while adhering to company policy
Analyze and research accounts to be fully prepared to work with customers, drive meetings with customers
Work with our internal sales team and other cross‑functional teams as well as outside customers to resolve collection issues
Analyze delinquent accounts, prepare bi‑weekly/monthly reports on high‑risk accounts and make resolution recommendations
Prepare and analyze reports for bad debt—assist with invoices, credit memos and other adjustments as necessary
Participate in and support systems improvements and focus on streamlining the collection process, perform analysis of collection practices and develop process improvements
Develop, implement, and maintain desktop procedures for ongoing collection activities, and leverage reporting tools to build repeatable analysis and research tools
Work with cross‑functional teams to identify problems, process gaps and propose reasonable and creative solutions to improve processes, including opportunities for automating manual processes or activities within a process
What You’ll Need
5‑7+ years of collections experience, preferably with high‑tech industry experience
Bachelor’s in Accounting or Business, or equivalent work experience
Order‑to‑cash business process experience a plus, experience with quoting, order management and billing
Excellent communication skills, both written and verbal, and strong customer service approach
Self‑motivated, flexible and able to change priorities in a challenging and fast‑paced environment within minimal supervision
Strong Excel skills, experience with ERP solutions (Microsoft Dynamics, Oracle, SAP, Workday, etc.), and Salesforce
Ability to build strong cross‑functional relationships and work collaboratively
Proactive, problem‑solving attitude and ability to think outside the box
Adapts quickly to changes in a dynamic organizational structure and business processes
Ability to work independently and a strong team player
Benefits
Competitive salary and 401(k) with employer match
Discretionary paid time off
Paid parental leave for all
Fitness programs
Emotional & mental wellness support
Snacks in our offices
Base Pay Range:
$75,510 – $120,816 USD
Axon is a total compensation company, meaning compensation is made up of base pay, bonus, and stock awards. The actual base pay is dependent upon many factors, such as level, function, training, transferable skills, work experience, business needs, geographic market, and often a combination of all these factors. Our benefits offer an array of options to help support you physically, financially and emotionally through the big milestones and in your everyday life.
We are also committed to building diverse teams that reflect the communities we serve.
Equal Employment Opportunity Statement We are an equal‑opportunity employer that promotes justice, advances equity and fosters inclusion. We’re committed to hiring the best talent—regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status or any other characteristic protected by applicable laws, regulations, or ordinances—and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or recruiting process, please email recruitingops@axon.com. Axon will not respond to inquiries for other purposes.
Phishing alert: Axon will never ask you to pay for any part of the hiring process, including training, equipment, or background checks. We do not make job offers via text message, WhatsApp, or instant messaging platforms without a formal interview process.
All legitimate job openings are listed on our official careers page at https://www.axon.com/careers. If you receive a suspicious offer or outreach from an email address that is not @axon.com, or if you are asked for sensitive personal information (bank details, Social Security Number) prematurely, please ignore the message and report it to recruitingops@axon.com.
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Life at Axon is fast‑paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.
Location 4 days a week (Tuesday‑Friday) in office at Axon Hub locations (Seattle, San Francisco, Scottsdale, Denver, Atlanta, Boston, Sterling, NYC). The role follows a hybrid schedule: onsite Tuesdays through Fridays, with flexibility to work remotely on Mondays unless an approved workplace accommodation is in place.
What You’ll Do
Perform outbound collections in a professional manner with a focus on customer service while adhering to company policy
Analyze and research accounts to be fully prepared to work with customers, drive meetings with customers
Work with our internal sales team and other cross‑functional teams as well as outside customers to resolve collection issues
Analyze delinquent accounts, prepare bi‑weekly/monthly reports on high‑risk accounts and make resolution recommendations
Prepare and analyze reports for bad debt—assist with invoices, credit memos and other adjustments as necessary
Participate in and support systems improvements and focus on streamlining the collection process, perform analysis of collection practices and develop process improvements
Develop, implement, and maintain desktop procedures for ongoing collection activities, and leverage reporting tools to build repeatable analysis and research tools
Work with cross‑functional teams to identify problems, process gaps and propose reasonable and creative solutions to improve processes, including opportunities for automating manual processes or activities within a process
What You’ll Need
5‑7+ years of collections experience, preferably with high‑tech industry experience
Bachelor’s in Accounting or Business, or equivalent work experience
Order‑to‑cash business process experience a plus, experience with quoting, order management and billing
Excellent communication skills, both written and verbal, and strong customer service approach
Self‑motivated, flexible and able to change priorities in a challenging and fast‑paced environment within minimal supervision
Strong Excel skills, experience with ERP solutions (Microsoft Dynamics, Oracle, SAP, Workday, etc.), and Salesforce
Ability to build strong cross‑functional relationships and work collaboratively
Proactive, problem‑solving attitude and ability to think outside the box
Adapts quickly to changes in a dynamic organizational structure and business processes
Ability to work independently and a strong team player
Benefits
Competitive salary and 401(k) with employer match
Discretionary paid time off
Paid parental leave for all
Fitness programs
Emotional & mental wellness support
Snacks in our offices
Base Pay Range:
$75,510 – $120,816 USD
Axon is a total compensation company, meaning compensation is made up of base pay, bonus, and stock awards. The actual base pay is dependent upon many factors, such as level, function, training, transferable skills, work experience, business needs, geographic market, and often a combination of all these factors. Our benefits offer an array of options to help support you physically, financially and emotionally through the big milestones and in your everyday life.
We are also committed to building diverse teams that reflect the communities we serve.
Equal Employment Opportunity Statement We are an equal‑opportunity employer that promotes justice, advances equity and fosters inclusion. We’re committed to hiring the best talent—regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status or any other characteristic protected by applicable laws, regulations, or ordinances—and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or recruiting process, please email recruitingops@axon.com. Axon will not respond to inquiries for other purposes.
Phishing alert: Axon will never ask you to pay for any part of the hiring process, including training, equipment, or background checks. We do not make job offers via text message, WhatsApp, or instant messaging platforms without a formal interview process.
All legitimate job openings are listed on our official careers page at https://www.axon.com/careers. If you receive a suspicious offer or outreach from an email address that is not @axon.com, or if you are asked for sensitive personal information (bank details, Social Security Number) prematurely, please ignore the message and report it to recruitingops@axon.com.
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