IT Communications & Client Success Specialist II
Abacode, Tampa, FL, United States
Job Identification
Job Identification: 43179
Job Category: Technology
Posting Date: 04/15/2026, 03:04 PM
Apply Before: 04/29/2026, 03:04 PM
Degree Level: Bachelor’s Degree
Locations: 4202 E Fowler Ave, Tampa, FL, 33620, US
Hiring Salary: $56,966
Essential Personnel: No
Job Description PRIMARY PURPOSE:
The IT Communications & Client Success Specialist II is responsible for creating and managing content and design for USF IT’s website, social media platforms, and printed materials. This position plays a proactive role in shaping the online and physical presence of USF IT by developing visually appealing and informative content, ensuring it aligns with communication strategies. This role supports both IT communications and client enablement, helping the university community understand, adopt, and effectively use IT tools and services through clear messaging, education, and outreach. This position applies communication and technical skills to produce content that drives user engagement, motivates users to seek out USF IT’s online resources, and improves their understanding of IT products and services. This position collaborates with cross‑functional teams to ensure messaging consistency across all channels.
Salary: $56,966.00
Shift Hours: 8AM - 5PM
Work Schedule: Monday – Friday
ADDITIONAL INFO FOR APPLICANTS:
The selected candidate must have current work authorization in the United States. This position is not eligible for Visa Sponsorship.
Primary Duties
Communication Strategy and Content Creation
Develop and implement IT communication strategies.
Ensure communication aligns with the department’s overall goals and timelines.
Create content for diverse formats, including newsletters, presentations, and web.
Develop training materials, instructional guides, and video content for end‑users.
Ensure content clarity for both technical and non‑technical audiences.
Create client enablement content that supports adoption of enterprise tools and services.
Develop how‑to guides, learning materials, and quick‑start resources for IT platforms and services.
Translate technical capabilities into client‑understandable value and outcomes.
Design and lead tool adoption and client enablement strategies in partnership with service owners.
Ensure communications and learning materials support measurable adoption and effective use, not just awareness.
Client Engagement & Collaboration
Collaborate with IT teams and leadership to ensure alignment with messaging and timelines.
Engage with cross‑functional teams to ensure coordinated messaging.
Serve as a point of contact for stakeholders within the organization for IT‑related communication needs.
Serve as a client success partner for IT services, helping clients understand, adopt, and effectively use tools.
Collaborate with service teams to identify client readiness, training needs, and adoption gaps.
Change Management
Manage communication efforts for IT change management processes, ensuring users are informed about system upgrades, tool changes, and new rollouts.
Develop and distribute instructional materials for smooth adoption of new technology.
Develop client education and readiness materials to support successful technology adoption.
Support post‑launch reinforcement, follow‑up learning, and adoption optimization.
Communication Channel Management
Manage and optimize IT communication channels, ensuring users receive timely and accurate information through appropriate platforms.
Regularly update content across channels and analyze engagement metrics to improve outreach.
Maintain currency of communication tools and templates.
Manage and support client education channels, including webinars, learning series, and self‑service resources.
Coordinate webinars, workshops, and learning events related to IT tools and services.
Partner with service teams to maintain evergreen enablement content.
Leadership and Mentorship
Take on a leadership role in managing communication efforts for projects.
Mentor junior team members and provide guidance on communication best practices.
Coordinate or lead Student Ambassador Program activities, including scheduling, content alignment, and collaboration with service teams.
Mentor students and junior staff contributing to client education and outreach efforts.
Performs other duties as assigned.
Qualifications
Minimum Qualifications:
Bachelor’s degree and 2‑4 years of related experience or an equivalent combination of education and experience. (Four years of direct experience may substitute for a bachelor’s degree.)
Soft Skills & IT Competencies:
Growth Mindset – takes ownership of personal growth and embraces continuous learning.
Communication – comfortable using a broad range of communication styles and choosing effective ways to communicate.
Collaboration – collaborates with others in pursuit of common missions and goals.
Client Obsession – focuses on client solutions and earning trust.
Ownership – takes responsibility and is accountable for directly influencing outcomes.
Outcome‑Driven – focuses on desired results and ensures commitments are met.
Benefits
Medical Insurance
Dental Insurance
Vision Insurance
Paid Vacation Days
Paid Sick Days
Paid Holidays
Retirement Options, including 401(k) employer match
Tuition Assistance (for self, spouse, partner, or dependent)
Equal Employment Opportunity The University of South Florida is an equal opportunity employer that does not discriminate against any employee or applicant for employment based on any characteristic protected by law. Applicants have rights under Federal Employment Laws and are entitled to request reasonable accommodations in the application process.
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Job Identification: 43179
Job Category: Technology
Posting Date: 04/15/2026, 03:04 PM
Apply Before: 04/29/2026, 03:04 PM
Degree Level: Bachelor’s Degree
Locations: 4202 E Fowler Ave, Tampa, FL, 33620, US
Hiring Salary: $56,966
Essential Personnel: No
Job Description PRIMARY PURPOSE:
The IT Communications & Client Success Specialist II is responsible for creating and managing content and design for USF IT’s website, social media platforms, and printed materials. This position plays a proactive role in shaping the online and physical presence of USF IT by developing visually appealing and informative content, ensuring it aligns with communication strategies. This role supports both IT communications and client enablement, helping the university community understand, adopt, and effectively use IT tools and services through clear messaging, education, and outreach. This position applies communication and technical skills to produce content that drives user engagement, motivates users to seek out USF IT’s online resources, and improves their understanding of IT products and services. This position collaborates with cross‑functional teams to ensure messaging consistency across all channels.
Salary: $56,966.00
Shift Hours: 8AM - 5PM
Work Schedule: Monday – Friday
ADDITIONAL INFO FOR APPLICANTS:
The selected candidate must have current work authorization in the United States. This position is not eligible for Visa Sponsorship.
Primary Duties
Communication Strategy and Content Creation
Develop and implement IT communication strategies.
Ensure communication aligns with the department’s overall goals and timelines.
Create content for diverse formats, including newsletters, presentations, and web.
Develop training materials, instructional guides, and video content for end‑users.
Ensure content clarity for both technical and non‑technical audiences.
Create client enablement content that supports adoption of enterprise tools and services.
Develop how‑to guides, learning materials, and quick‑start resources for IT platforms and services.
Translate technical capabilities into client‑understandable value and outcomes.
Design and lead tool adoption and client enablement strategies in partnership with service owners.
Ensure communications and learning materials support measurable adoption and effective use, not just awareness.
Client Engagement & Collaboration
Collaborate with IT teams and leadership to ensure alignment with messaging and timelines.
Engage with cross‑functional teams to ensure coordinated messaging.
Serve as a point of contact for stakeholders within the organization for IT‑related communication needs.
Serve as a client success partner for IT services, helping clients understand, adopt, and effectively use tools.
Collaborate with service teams to identify client readiness, training needs, and adoption gaps.
Change Management
Manage communication efforts for IT change management processes, ensuring users are informed about system upgrades, tool changes, and new rollouts.
Develop and distribute instructional materials for smooth adoption of new technology.
Develop client education and readiness materials to support successful technology adoption.
Support post‑launch reinforcement, follow‑up learning, and adoption optimization.
Communication Channel Management
Manage and optimize IT communication channels, ensuring users receive timely and accurate information through appropriate platforms.
Regularly update content across channels and analyze engagement metrics to improve outreach.
Maintain currency of communication tools and templates.
Manage and support client education channels, including webinars, learning series, and self‑service resources.
Coordinate webinars, workshops, and learning events related to IT tools and services.
Partner with service teams to maintain evergreen enablement content.
Leadership and Mentorship
Take on a leadership role in managing communication efforts for projects.
Mentor junior team members and provide guidance on communication best practices.
Coordinate or lead Student Ambassador Program activities, including scheduling, content alignment, and collaboration with service teams.
Mentor students and junior staff contributing to client education and outreach efforts.
Performs other duties as assigned.
Qualifications
Minimum Qualifications:
Bachelor’s degree and 2‑4 years of related experience or an equivalent combination of education and experience. (Four years of direct experience may substitute for a bachelor’s degree.)
Soft Skills & IT Competencies:
Growth Mindset – takes ownership of personal growth and embraces continuous learning.
Communication – comfortable using a broad range of communication styles and choosing effective ways to communicate.
Collaboration – collaborates with others in pursuit of common missions and goals.
Client Obsession – focuses on client solutions and earning trust.
Ownership – takes responsibility and is accountable for directly influencing outcomes.
Outcome‑Driven – focuses on desired results and ensures commitments are met.
Benefits
Medical Insurance
Dental Insurance
Vision Insurance
Paid Vacation Days
Paid Sick Days
Paid Holidays
Retirement Options, including 401(k) employer match
Tuition Assistance (for self, spouse, partner, or dependent)
Equal Employment Opportunity The University of South Florida is an equal opportunity employer that does not discriminate against any employee or applicant for employment based on any characteristic protected by law. Applicants have rights under Federal Employment Laws and are entitled to request reasonable accommodations in the application process.
#J-18808-Ljbffr