Commercial Senior Analyst, Customer Analytics (Predicts) New York City
FanDuel, New York, NY, United States
Commercial Senior Analyst, Customer Analytics (Predicts)
New York City Commercial
THE POSITION Our roster has an opening with your name on it
FanDuel is looking for a Commercial Senior Analyst to execute our commercial strategy & objectives for FanDuel Predicts. You will play a key role on the Predicts team, owning customer performance tracking in addition to supporting budgeting & forecasting and day‑to‑day operations. You will be responsible for monitoring customer behavior, spotting trends/criticalities and reporting periodically to the leadership team. This is a highly collaborative role, and you will collaborate with multiple functions within FanDuel including Product, Acquisition & Retention Marketing, Finance & Analytics.
A successful candidate will be a self‑motivated and organized individual with high attention to detail, can easily problem solve and is able to make quick but well‑informed decisions and back them up with data driven results. This is an exciting opportunity to help elevate a new product & a new industry at a premier gaming company.
In addition to the specific responsibilities outlined above, employees may be required to perform other such duties as assigned by the Company. This ensures operational flexibility and allows the Company to meet evolving business needs.
THE GAME PLAN
Performance Analysis & Insights : Conduct in-depth performance analysis to identify emerging trends, customer needs and opportunities areas, both with our own customer data and by assessing the competitive landscape. Use this information to make data‑driven recommendations for improving customer strategies. Develop standardized & proactive reporting tools to monitor customer performance that can be easily interpreted by stakeholders. Monitor daily performance and identify tactical levers that ensure we deliver against monthly financial targets.
Marketing Insights & Reporting : Establish key performance indicators (KPIs) to track the effectiveness of customer strategies. Regularly report on performance, identify areas for improvement, and propose adjustments as needed.
Automation : Provide support for CRM target selections via automated tools and proactively identify opportunities to streamline and automate manual processes with a view to driving cross‑functional efficiencies.
Cross‑Functional Collaboration : Partner with marketing, commercial and analytics teams to ensure appropriate prioritization and seamless execution of strategies. Provide strategic guidance and insights to all stakeholders to support the growth of the business. Influence the creation, execution and aftercare of improvement and optimization projects that will benefit customers, while considering profitability.
Everything begins with the customer : Be an expert of our customer experience end to end (e.g. media, registration funnel, funding, UX, rewards, CS) and be continuously improving the journey. Develop a strong understanding of FanDuel’s business and the regulatory environment under which FanDuel and its competitors operate. Continuously monitor our industry and evaluate ways to innovate & improve FanDuel’s customer proposition.
THE STATS
3+ years’ experience working in an analytical, technical or commercial field preferred
Bachelor’s Degree in a highly numerate major (Math, Stats, Econ, etc.) or relevant experience in data and/or business analysis
Proficiency in SQL and Tableau/data visualization required, experience with Python or R a plus
Strong analytical proficiency & Excel-based modeling experience
Strong executive presence, with experience presenting to senior leadership stakeholders
Track record of transforming data into actionable insights and presentations
Ability to take initiative and produce results in a fast‑paced, highly ambiguous environment
Effective at relationship building and sensitive to stakeholders’ needs
Experience working in the real‑money gaming industry or in an adjacent industry preferred but not required
Knowledge of and interest in sports and technology preferred; ability to quickly develop a deep understanding of the industry and company will be critical to success
PLAYER BENEFITS We offer amazing benefits above and beyond the basics. We have an array of health plans to choose from (some as low as $0 per paycheck) that include programs for fertility and family planning, mental health support, and fitness benefits. We offer generous paid time off (PTO & sick leave), annual bonus and long‑term incentive opportunities (based on performance), 401(k) with up to a 5% match, commuter benefits, pet insurance, and more – check out all our benefits here: FanDuel Total Rewards . *Benefits differ across location, role, and level.
FanDuel is an equal opportunities employer and we believe, as one of our principles states, “We are One Team!”. As such, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, creed, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or any other characteristic protected by state, local or federal law. We believe FanDuel is strongest and best able to compete if all employees feel valued, respected, and included.
FanDuel is committed to providing reasonable accommodations for qualified individuals with disabilities. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please email [email protected].
The applicable salary range for this position is $106,000 - $133,000 USD, which is dependent on a variety of factors including relevant experience, location, business needs and market demand. This role may offer the following benefits: medical, vision, and dental insurance; life insurance; disability insurance; a 401(k) matching program; among other employee benefits. This role may also be eligible for short-term or long-term incentive compensation, including, but not limited to, cash bonuses and stock program participation. This role includes paid personal time off and 14 paid company holidays. FanDuel offers paid sick time in accordance with all applicable state and federal laws.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
#J-18808-Ljbffr
THE POSITION Our roster has an opening with your name on it
FanDuel is looking for a Commercial Senior Analyst to execute our commercial strategy & objectives for FanDuel Predicts. You will play a key role on the Predicts team, owning customer performance tracking in addition to supporting budgeting & forecasting and day‑to‑day operations. You will be responsible for monitoring customer behavior, spotting trends/criticalities and reporting periodically to the leadership team. This is a highly collaborative role, and you will collaborate with multiple functions within FanDuel including Product, Acquisition & Retention Marketing, Finance & Analytics.
A successful candidate will be a self‑motivated and organized individual with high attention to detail, can easily problem solve and is able to make quick but well‑informed decisions and back them up with data driven results. This is an exciting opportunity to help elevate a new product & a new industry at a premier gaming company.
In addition to the specific responsibilities outlined above, employees may be required to perform other such duties as assigned by the Company. This ensures operational flexibility and allows the Company to meet evolving business needs.
THE GAME PLAN
Performance Analysis & Insights : Conduct in-depth performance analysis to identify emerging trends, customer needs and opportunities areas, both with our own customer data and by assessing the competitive landscape. Use this information to make data‑driven recommendations for improving customer strategies. Develop standardized & proactive reporting tools to monitor customer performance that can be easily interpreted by stakeholders. Monitor daily performance and identify tactical levers that ensure we deliver against monthly financial targets.
Marketing Insights & Reporting : Establish key performance indicators (KPIs) to track the effectiveness of customer strategies. Regularly report on performance, identify areas for improvement, and propose adjustments as needed.
Automation : Provide support for CRM target selections via automated tools and proactively identify opportunities to streamline and automate manual processes with a view to driving cross‑functional efficiencies.
Cross‑Functional Collaboration : Partner with marketing, commercial and analytics teams to ensure appropriate prioritization and seamless execution of strategies. Provide strategic guidance and insights to all stakeholders to support the growth of the business. Influence the creation, execution and aftercare of improvement and optimization projects that will benefit customers, while considering profitability.
Everything begins with the customer : Be an expert of our customer experience end to end (e.g. media, registration funnel, funding, UX, rewards, CS) and be continuously improving the journey. Develop a strong understanding of FanDuel’s business and the regulatory environment under which FanDuel and its competitors operate. Continuously monitor our industry and evaluate ways to innovate & improve FanDuel’s customer proposition.
THE STATS
3+ years’ experience working in an analytical, technical or commercial field preferred
Bachelor’s Degree in a highly numerate major (Math, Stats, Econ, etc.) or relevant experience in data and/or business analysis
Proficiency in SQL and Tableau/data visualization required, experience with Python or R a plus
Strong analytical proficiency & Excel-based modeling experience
Strong executive presence, with experience presenting to senior leadership stakeholders
Track record of transforming data into actionable insights and presentations
Ability to take initiative and produce results in a fast‑paced, highly ambiguous environment
Effective at relationship building and sensitive to stakeholders’ needs
Experience working in the real‑money gaming industry or in an adjacent industry preferred but not required
Knowledge of and interest in sports and technology preferred; ability to quickly develop a deep understanding of the industry and company will be critical to success
PLAYER BENEFITS We offer amazing benefits above and beyond the basics. We have an array of health plans to choose from (some as low as $0 per paycheck) that include programs for fertility and family planning, mental health support, and fitness benefits. We offer generous paid time off (PTO & sick leave), annual bonus and long‑term incentive opportunities (based on performance), 401(k) with up to a 5% match, commuter benefits, pet insurance, and more – check out all our benefits here: FanDuel Total Rewards . *Benefits differ across location, role, and level.
FanDuel is an equal opportunities employer and we believe, as one of our principles states, “We are One Team!”. As such, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, creed, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or any other characteristic protected by state, local or federal law. We believe FanDuel is strongest and best able to compete if all employees feel valued, respected, and included.
FanDuel is committed to providing reasonable accommodations for qualified individuals with disabilities. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please email [email protected].
The applicable salary range for this position is $106,000 - $133,000 USD, which is dependent on a variety of factors including relevant experience, location, business needs and market demand. This role may offer the following benefits: medical, vision, and dental insurance; life insurance; disability insurance; a 401(k) matching program; among other employee benefits. This role may also be eligible for short-term or long-term incentive compensation, including, but not limited to, cash bonuses and stock program participation. This role includes paid personal time off and 14 paid company holidays. FanDuel offers paid sick time in accordance with all applicable state and federal laws.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
#J-18808-Ljbffr